Technical Operations Manager Jobs in Wilson, NC (NOW HIRING)

Job Description
The Technician (Technical), Operations role is an excellent opportunity for individuals with experience in manufacturing and/or packaging operations who are proficient with basic mechanical/electrical equipment troubleshooting, maintenance, and repair. This role will serve as the first responder to challenges that arise with manufacturing and packaging equipment, effectively diagnosing and addressing technical issues.
Key responsibilities include following manufacturing and packaging requirements, adhering to Good Manufacturing Practices (GMP), and completing daily tasks according to established procedures under the Operations Manager's guidance while collaborating with team members to ensure safe and timely production of high-quality products.
The Technician (Technical) position will operate equipment, setup equipment, perform equipment challenges, monitor quality during production, clean work areas, and move materials accurately and efficiently. The position will also have responsibilities including routine and non-routine equipment / process troubleshooting, process monitoring, and alarm response, all aimed at maintaining operational efficiency and product quality.
This position requires a proactive individual with strong technical skills, exceptional attention to detail, and the ability to think critically under pressure.
The successful candidate will play a pivotal role in enhancing the operational integrity of manufacturing and packaging processes, contributing to the production of high-quality products in a safe and efficient environment.
PRIMARY ACTIVITIES
Primary activities include, but are not limited to:
Operations

• Operate and maintain various manufacturing and packaging equipment to routinely achieve
• production standards while following GMPs and SOPs.
• Complete effective line clearance, cleaning and inspection including the completion of required documentation.
• Setup and adjust the equipment by using appropriate tools to ensure proper alignment and proper clearances.
• Maintains and transports all required processing equipment, materials, supplies and products needed to support manufacturing and packaging.
• Perform and document equipment challenges per current procedures.
• Complete in-process testing and inspections supporting the manufacturing and packaging, validation, and development processes as required.
• Act as first responder to equipment malfunctions and process issues; diagnose issues, make necessary adjustments to return the equipment to a functional state.
• Escalate any unresolved line issues per established guidelines to ensure efficient operations
• performance.
• Proactively identifies potential production issues and takes action to prevent occurrence. Assist maintenance personnel with routine and non-routine equipment maintenance and repairs, including helping with performing maintenance tasks, initiating work orders and retrieving parts from the stockroom as required.
• Cleans and lubricates machines periodically and performs other basic maintenance work required (ie. wiping off sensors, recharging process fluids, etc.) to assure the efficient operation of all equipment.
• Organize, clean and maintain the designated work area to ensure a clean and orderly working environment.
• Carry out the Manufacturing Division site mission by assuring finished goods and services are of the highest quality, optimal cost, and delivered on schedule.

Compliance

• Conducts all manufacturing and packaging operations in accordance with current Good
• Manufacturing Practices (cGMP), site Standard Operating Procedures (SOPs) and Divisional policies and guidelines.
• Follow health and safety policies, including proper gowning procedures and the use of safety equipment.
• Take accountability for personal and others' safety by reporting and resolving unsafe conditions.
• Strictly adheres to all site policies on personal conduct and attendance.
• Promptly identify and report any compliance, environmental, safety, and process deviations as appropriate and escalate to appropriate personnel.
• Actively participate in and complete EHS and quality-related compliance training in a timely manner.
• Maintains work area in constant state of compliance with respect to proper housekeeping, material segregation, and personal gowning including required personal protective equipment.
• Document manufacturing and packaging activities in accordance with Good Documentation Practices including ensuring data integrity requirements are met Document equipment changes per cGMP procedures within appropriate system.
• Assist in the investigation, root cause determination, and CAPA implementation for equipment related compliance discrepancies noted during day to day activities and/or audits.

Collaboration and Teamwork

• Collaborates with peers and other employees at various levels throughout the organization to achieve company, site and departmental goals.
• Maintain a culture of continuous improvement / MPS focused on standard work, making problems visible, minimizing waste, reducing process variability, and problem solving.
• Participate in quality and safety investigations, improvement activities, and projects to improve manufacturing and packaging operation processes.
• Attends and actively participates in safety & housekeeping walkthroughs, 5S, GEMBA, or any other operations, lean six-sigma, quality, safety or environmental training/initiatives as required.
• Participates in projects to enhance manufacturing and packaging equipment functionality and operational processes.
• Train other team members regarding the basic response for common faults and errors.
• Help to develop and improve setup and troubleshooting standard work.
• Pursue knowledge and skills in assigned area from an operations and equipment maintenance perspective and share that information readily with team.
• Actively identifies and drives problem resolution and implements feasible solutions for opportunities and issues identified by the team.
• Participate in new equipment installations by interfacing with equipment vendors, partnering with project engineering on testing/qualification activities, recommending spare parts, and assisting with the review of preventative maintenance plans.

SKILLS
a) Education Requirements

• High School Diploma or equivalent

b) Required Skills

• More than 2 years of experience in a GMP manufacturing facility.
• Experience operating, maintaining, troubleshooting, and/or repairing industrial equipment.
• Basic mechanical and electrical system understanding
• Demonstrated ability to troubleshoot equipment utilizing a systematic approach to understand problems and determine appropriate solutions.
• Demonstrated ability to work independently as team member.
• Demonstrated ability to work with computerized and automated systems.
• Must be willing and able to lift 50 lbs.
• Must be willing to work various shifts.
• Must be willing to work irregular hours to support multi-shift operation and/or weekends as needed.

c) Preferred Skills

• Maintenance experience within a GMP regulated environment
• Experience in Continuous Improvement, Lean Manufacturing, Problem Solving, and/or Right First-Time methodologies.
• SAP / MES / electronic logbook basic knowledge from a production execution perspective
• Outstanding communication skills both within direct team and across multiple shifts to ensure success of overall team.

#MSJR
The salary range for this role is:
$57,900 - $91,200
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days.
Required Skills:
Cleaning Work Area, Equipment Maintenance, Equipment Troubleshooting, Good Manufacturing Practices (GMP), Housekeeping, Maintenance Processes, Mechanical Troubleshooting, Preventive Maintenance, Process Monitoring, Project Engineering, Standard Operating Procedure (SOP) Development, Technical Issues
Preferred Skills:
cGMP Regulations, cGMP Regulations, Commercial Acumen, Computer Systems Management, Customer Service Management, Fault Management, Human Resource Management, Industrial Engineering, Industrial Mechanics, Job Placement, Lean Manufacturing, Logistics Management, Maintenance Management, Maintenance Strategy, Manufacturing Support, Medical Equipment Management, Operational Due Diligence, Operational Performance, Operations Management, Operations Support, Predictive Maintenance, Process Safety, Production Operations, Production Processes, Product Management {+ 15 more}
Current Employees apply HERE
Current Contingent Workers apply HERE
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As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.
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San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
No relocation
VISA Sponsorship:
No
Travel Requirements:
No Travel Required
Flexible Work Arrangements:
Not Applicable
Shift:
2nd - Evening
Valid Driving License:
No
Hazardous Material(s):
NA
Job Posting End Date:
08/25/2026
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.