Manager Operations
$105K - $141K/yr
The Role The Manager, Operations leads a customer-facing Tier 2 technical support team responsible for delivering timely, high-quality resolution of activation and post-activation issues for Lumen ...
$105K - $141K/yr
The Role The Manager, Operations leads a customer-facing Tier 2 technical support team responsible for delivering timely, high-quality resolution of activation and post-activation issues for Lumen ...
$105K - $141K/yr
The Role The Manager, Operations leads a customer-facing Tier 2 technical support team responsible for delivering timely, high-quality resolution of activation and post-activation issues for Lumen ...
OR · On-site
The Role The Sr Operations Service Manager (OSM) serves as the primary postinstallation operational ... Service Improvement & Problem Management Partner with Repair Centers and technical teams to ...
OR · On-site
The Role The Sr Operations Service Manager (OSM) serves as the primary postinstallation operational ... Service Improvement & Problem Management Partner with Repair Centers and technical teams to ...
OR · Remote
$105K - $141K/yr
Manages technical workgroup to ensure operational performance standards are met to support Company and department performance objectives * Executes direction, goals, and priorities within Network ...
OR · Remote
$105K - $141K/yr
Manages technical workgroup to ensure operational performance standards are met to support Company and department performance objectives * Executes direction, goals, and priorities within Network ...
Roseburg, OR · On-site
$49K - $66K/yr
About the Role The seasonal Operations Technical Specialist supports the operational readiness of H ... Exposure to inventory tracking or asset management * Familiarity with virtual collaboration tools ...
Roseburg, OR · On-site
$49K - $66K/yr
About the Role The seasonal Operations Technical Specialist supports the operational readiness of H ... Exposure to inventory tracking or asset management * Familiarity with virtual collaboration tools ...
Sixes, OR · On-site
$94K - $110K/yr
Short Description The Technical Account Manager (TAM) serves as a post-sales technical liaison for ... s Experience managing large-scale or complex customer environments Strong executive communication ...
Sixes, OR · On-site
$94K - $110K/yr
Short Description The Technical Account Manager (TAM) serves as a post-sales technical liaison for ... s Experience managing large-scale or complex customer environments Strong executive communication ...
Sixes, OR · On-site
$94K - $110K/yr
Short Description The Technical Account Manager (TAM) serves as a post-sales technical liaison for ... s Experience managing large-scale or complex customer environments Strong executive communication ...
Sixes, OR · On-site
$94K - $110K/yr
Short Description The Technical Account Manager (TAM) serves as a post-sales technical liaison for ... s Experience managing large-scale or complex customer environments Strong executive communication ...
$103K - $142K/yr
The Sr Technical Project Manager drives structured multiworkstream engagement, manages presales ... Collaborate with Operations to align financial assumptions, contract terms, and delivery models.
$103K - $142K/yr
The Sr Technical Project Manager drives structured multiworkstream engagement, manages presales ... Collaborate with Operations to align financial assumptions, contract terms, and delivery models.
OR · Remote
$121K - $156K/yr
The Role We are seeking a highly skilled Principal Technical Program Manager (TPM) to lead large ... High urgency, accountability, and operational rigor; sets high standards for clarity, delivery ...
OR · Remote
$121K - $156K/yr
The Role We are seeking a highly skilled Principal Technical Program Manager (TPM) to lead large ... High urgency, accountability, and operational rigor; sets high standards for clarity, delivery ...
$156K - $181K/yr
This role partners closely with Product Management, Engineering, R&D, Operations, and Commercial ... The Technical Product Lead is accountable for what is built within their scope, ensuring alignment ...
New
$156K - $181K/yr
This role partners closely with Product Management, Engineering, R&D, Operations, and Commercial ... The Technical Product Lead is accountable for what is built within their scope, ensuring alignment ...
New
OR · Hybrid
... operational maintenance and upgrades. You will work closely with and take direction from Technology PMO program managers and cross-functional teams across Regional Technology, SAP Applications ...
OR · Hybrid
... operational maintenance and upgrades. You will work closely with and take direction from Technology PMO program managers and cross-functional teams across Regional Technology, SAP Applications ...
OR · On-site +1
... operational maintenance and upgrades. You will work closely with and take direction from Technology PMO program managers and cross-functional teams across Regional Technology, SAP Applications ...
OR · On-site +1
... operational maintenance and upgrades. You will work closely with and take direction from Technology PMO program managers and cross-functional teams across Regional Technology, SAP Applications ...
$69K - $120K/yr
Provides technical advice to team and is responsible for maintaining a high level of accuracy ... Ensures operational processes are designed to achieve the highest level of customer service.
$69K - $120K/yr
Provides technical advice to team and is responsible for maintaining a high level of accuracy ... Ensures operational processes are designed to achieve the highest level of customer service.
$69K - $120K/yr
Provides technical advice to team and is responsible for maintaining a high level of accuracy ... Ensures operational processes are designed to achieve the highest level of customer service.
$69K - $120K/yr
Provides technical advice to team and is responsible for maintaining a high level of accuracy ... Ensures operational processes are designed to achieve the highest level of customer service.
$69K - $120K/yr
Provides technical advice to team and is responsible for maintaining a high level of accuracy ... Ensures operational processes are designed to achieve the highest level of customer service.
$69K - $120K/yr
Provides technical advice to team and is responsible for maintaining a high level of accuracy ... Ensures operational processes are designed to achieve the highest level of customer service.
OR · Remote
$132K - $176K/yr
The Role This role functions as a strategic and operational partner to senior leaders within the Enterprise IT application services organization . The Technical Program Manager will facilitate ...
OR · Remote
$132K - $176K/yr
The Role This role functions as a strategic and operational partner to senior leaders within the Enterprise IT application services organization . The Technical Program Manager will facilitate ...
OR · On-site +1
You will be expected to take ownership of technical topics, guide less experienced engineers, and ... Work with Managed Services and Services teams to translate operational feedback into better ...
OR · On-site +1
You will be expected to take ownership of technical topics, guide less experienced engineers, and ... Work with Managed Services and Services teams to translate operational feedback into better ...
OR · Remote
You will be expected to take ownership of technical topics, guide less experienced engineers, and ... Work with Managed Services and Services teams to translate operational feedback into better ...
OR · Remote
You will be expected to take ownership of technical topics, guide less experienced engineers, and ... Work with Managed Services and Services teams to translate operational feedback into better ...
OR · On-site
... Operations projects, other Quality functions and CMOs to ensure the above is achieved. Key ... Managing associated submission RFls within timeframe. Quality Compliance owner for Technical ...
OR · On-site
... Operations projects, other Quality functions and CMOs to ensure the above is achieved. Key ... Managing associated submission RFls within timeframe. Quality Compliance owner for Technical ...
OR · Remote
$136K - $142K/yr
This role is responsible for managing and scaling automated pipelines that deliver critical 3D model data to thousands of users daily. This is a highly technical, operations-focused role within the ...
OR · Remote
$136K - $142K/yr
This role is responsible for managing and scaling automated pipelines that deliver critical 3D model data to thousands of users daily. This is a highly technical, operations-focused role within the ...
OR · On-site +1
... Technical, Operations projects, other Quality functions and CMOs to ensure the above is achieved ... Managing workload appropriately with the ability to re-prioritize rapidly as necessary. • ...
OR · On-site +1
... Technical, Operations projects, other Quality functions and CMOs to ensure the above is achieved ... Managing workload appropriately with the ability to re-prioritize rapidly as necessary. • ...
$35.5K - $45.4K
2% of jobs
$45.4K - $55.3K
6% of jobs
$55.3K - $65.2K
9% of jobs
$70.5K is the 25th percentile. Wages below this are outliers.
$65.2K - $75.1K
15% of jobs
The median wage is $83.5K / yr.
$75.1K - $85K
21% of jobs
$85K - $94.9K
13% of jobs
$94.9K - $104.8K
9% of jobs
$105.4K is the 75th percentile. Wages above this are outliers.
$104.8K - $114.7K
9% of jobs
$114.7K - $124.6K
6% of jobs
$124.6K - $134.5K
5% of jobs
$134.5K - $144.4K
5% of jobs
$35.5K
$91.2K
$144.4K
| Aspect | Technical Operations Manager | Network Operations Center (NOC) Technician |
|---|---|---|
| Credentials | Bachelor's in IT, Engineering, or related field; certifications like ITIL, PMP | Associate's or Bachelor's in IT or Networking; certifications like CompTIA Network+, Cisco CCNA |
| Work Environment | Oversees teams, manages projects, strategic planning | Monitors network systems, troubleshoots issues, performs maintenance |
| Employer & Industry | Tech companies, service providers, large enterprises | Telecom, internet service providers, data centers |
The Technical Operations Manager focuses on overseeing technical teams and strategic operations, while the Network Operations Center Technician handles day-to-day network monitoring and troubleshooting. Both roles are essential in tech environments but differ in scope and responsibilities.

8.7
Based on 104 frontline employees who took The Breakroom Quiz
7th of 83 rated telecommunications companies
Lumen is the trusted network for the AIpowered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, highperformance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.
At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.
This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AIready connectivity, join us today.
The Manager, Operations leads a customer-facing Tier 2 technical support team responsible for delivering timely, high-quality resolution of activation and post-activation issues for Lumen's NaaS portfolio including Internet on Demand, Multi Cloud Gateway and Fabric Port. This blended team of System Engineers and Activation Technicians supports new service activations, resolves system fallout and order exceptions, and provides general technical troubleshooting across Lumen's product and network platforms.
A successful person in this role balances operational execution, team development, and customer experience - driving activations to completion as efficiently as possible while ensuring escalations and complex issues are resolved with urgency and accuracy. The role partners cross-functionally with Service Delivery, Engineering, IT, Automation, and Account teams to keep delivery efficient, compliant, and aligned to business priorities.
This is a work from home position within the U.S.
Learn more about Lumen's:
#LI-Remote
Requisition #: 341890
Life at Lumen
Life at Lumen is human and connected, even in a fast moving, AIfocused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.
Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.
To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Privacy Notice
Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.
To review Lumen's Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
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Lumen Technologies, headquartered in Monroe, LA, US, is a leader in the telecommunications industry. The company provides an array of solutions ranging from voice, broadband, and video services for consumers, businesses, and governmental agencies. Additionally, they offer data management, cloud, network, and IT services for enterprise customers. Lumen Technologies was founded in 1930, originally as the Louisiana Long Distance Independent Telephone Company. The company’s mission is to further human progress through technology, promoting a robust digital ecosystem, which is reflective of their core values of trust, respect, and innovative problem-solving that aims to have a significant impact on their clients' businesses.
Media and telecom
10,000+ Employees
Monroe, LA, US
1968