Technical Operations Manager Jobs in Murphy, NC (NOW HIRING)

ONLY US CITIZENS OR PERMANENT GREEN CARD HOLDERS WILL BE CONSIDERED FOR THIS POSITION

POSITION SUMMARY: The Karmak Business Systems Specialist will serve as the primary functional and technical support resource for the organization’s Karmak Fusion ERP environment supporting aftermarket parts, service, and maintenance operations across the enterprise.

This role will work closely with business leaders, service center personnel, operations teams, accounting, and IS&T to support implementation, configuration, process improvement, reporting, training, and ongoing operational support of the Karmak platform and related business systems.

The position will play a key role in the implementation and long-term support strategy for the organization’s aftermarket and service operations expansion initiative. The ideal candidate will possess strong business process knowledge, ERP/application support experience, and the ability to bridge operational business needs with technology solutions.

This position will initially report directly to the Director, Information Systems & Technology during implementation and stabilization activities before transitioning into the Applications organization under the Business Applications & Data Manager.

ESSENTIAL JOB FUNCTIONS:

• Serve as the primary support resource for the Karmak Fusion ERP platform supporting aftermarket parts, service, maintenance, and repair operations.
• Participate in implementation, configuration, testing, deployment, and stabilization activities related to Karmak Fusion and supporting business applications.
• Work directly with business users, service managers, parts personnel, operations leadership, accounting teams, and external vendors to gather requirements and resolve system-related issues.
• Analyze business processes and recommend system improvements, standardization opportunities, and operational efficiencies within service and aftermarket operations.
• Support day-to-day ERP operational activities including issue resolution, troubleshooting, user support, and process monitoring.
• Coordinate with third-party vendors and implementation partners regarding system support, upgrades, enhancements, integrations, and issue resolution.
• Assist in developing standardized business processes across multiple aftermarket and service locations.
• Support integration activities between Karmak Fusion and enterprise systems including ERP, reporting, financial, inventory, purchasing, and customer systems.
• Prepare and maintain business process documentation, system procedures, training materials, and support documentation.
• Conduct user training sessions and assist with onboarding new users into the Karmak environment.
• Assist with report development, data analysis, and operational reporting related to service operations, inventory, work orders, purchasing, warranty, labor tracking, and financial processes.
• Monitor system performance, transaction processing, and data accuracy to ensure operational continuity and reliability.
• Participate in testing activities for system changes, upgrades, patches, interfaces, and new functionality.
• Work closely with Accounting and Operations teams to support financial accuracy, operational controls, and reporting requirements.
• Assist with developing long-term support models, governance processes, and enterprise standards for the Karmak platform.
• Support acquisition onboarding activities related to future service center integrations and process standardization initiatives.
• Participate in after-hours or weekend support activities as needed during implementations, upgrades, conversions, or critical operational events.
• Maintain positive working relationships with internal business users, vendors, consultants, and IS&T team members.
• Perform other related duties as assigned to support organizational objectives.

SKILL REQUIREMENTS:

• Strong analytical and problem-solving skills
• Ability to communicate effectively with technical and non-technical users
• Ability to document detailed business processes and workflows
• Strong organizational and project coordination skills
• Ability to manage multiple priorities in a fast-paced operational environment
• Experience supporting ERP or business application systems
• Understanding of service operations, parts management, inventory, purchasing, or maintenance operations preferred
• Knowledge of SQL, reporting tools, or data analysis preferred
• Strong customer service orientation and consultative mindset
• Ability to work independently with limited supervision
• Proficiency with Microsoft Office applications

QUALIFICATIONS:

• 3–7 years of ERP, business systems, service operations, application support, or related operational experience preferred
• Experience with Karmak Fusion ERP strongly preferred
• Experience supporting aftermarket parts, heavy equipment, trailer, transportation, manufacturing, maintenance, or service operations preferred
• Experience participating in ERP implementations, upgrades, or business process improvement initiatives preferred
• Understanding of accounting, inventory, purchasing, service management, warranty, and operational workflows preferred
• Experience working with vendors, consultants, and cross-functional business teams preferred
• Equivalent combination of education, technical training, certifications, and relevant experience will be considered

WORK ENVIRONMENT:

• The performance of this position will require exposure to the manufacturing areas were all areas require the use of personal protective equipment such as safety glasses, hearing protection, steel toe shops and other mandatory safety equipment.
• For the most part, ambient temperatures with typical plant lighting and manufacturing equipment are present throughout the facility.

PHYSICAL DEMANDS:

• Sit or Stand as needed
• Walking primarily on a level surface for periodic periods throughout the day
• Reaching above shoulder height, below the waist or lifting as required to reach documents or store materials throughout the workday.
• Proper lifting techniques required

SAFETY AND POLICY PRACTICES: Each employee must be knowledgeable of standard safety policies and procedures and adhere to the same while supporting the goals and objectives of the organization and recognizing the Company’s need to achieve its business objectives. Each employee is responsible for complying with company hazardous waste disposal procedures.

AFFIRMATIVE ACTION: All terms and conditions of employment will be administered without regard to an individual’s sex, gender identity, sexual orientation, race, color, religious creed, notional origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.