Technical Operations Manager Jobs in Chester, MD

Founded in 2013, Home Chef is the leading meal solutions company with both a retail and online presence. Available online at homechef.com and in retail at more than 2,100 Kroger grocery stores, Home Chef is committed to inspiring and enabling more people to cook simple, delicious meals, no matter how busy they are.
In 2023, Home Chef introduced a new brand, Tempo! Tempo features a rotating selection of ready-to-heat meals delivered directly to your door. These meals are better-for-you versions of familiar favorites, designed to save you time and reduce stress while maintaining a healthy lifestyle. Our Tempo menu includes options that are protein-packed, fiber-rich, calorie and carb conscious, keto-friendly, and dietitian-approved.
Similar to our recipes, we recognize that variety is the spice of life, and therefore, our employees also bring their uniqueness and color to our fantastic team. We're eager to work with humble team players and pragmatic next-level thinkers to innovate on Home Chef's offerings.
The Operations & Warehouse Manager is responsible for overseeing the end to end product movement and production within the plant. They are responsible for managing the Operation in a multi-shift environment with 400 + full-time associates on a daily basis across the Ecommerce and Ready to Heat business lines. The Operations Manager is responsible for directly leading and managing the production team and partnering across departments within the plant to convert raw product into meal kits efficiently and with high quality. The Operations Manager is responsible for developing and implementing operational strategies and policies to achieve organizational goals and objectives.
Detailed Responsibilities
Coaching & Development:

• Builds strong working relationships with all Superintendents, Shift Managers, Supervisors, and employees and continually strives to help all levels grow and improve in their roles
• Sets clear performance targets for Superintendents and discusses progress against plan on a daily basis
• Ensures Shifts Superintendents are effectively utilizing all standard tools
• Helps to create a coaching culture by providing both positive and developmental feedback to Superintendents, Shift Managers, Supervisors, and Employees
• Assists all levels within the organization with problem solving issues impacting fulfillment
• Helps develop effective people management skills of Superintendents, Shift Managers, Supervisors and Leads
• Foster a culture of innovation and continuous improvement within the team.
• Empower and train staff to proactively identify improvement opportunities and contribute to a culture of excellence
• As necessary, resolves personnel problems by investigating issues, identifying solutions, and recommending action while treating employees with respect through the process.

Communication & Leadership

• Leads by example and embodies Home Chef values of Customer First, Best-in-Class Team, Ownership, Pursue Excellence, and Deliver Happiness
• Cultivates culture centered around positive motivation and mutual respect
• Drives strong communication across shifts and departments by ensuring huddles and daily communications are completed effectively
• Demonstrates willingness to work flexible shifts in order to devote equal attention to all shifts
• Maintains quality service by establishing and enforcing organization standards
• Develops and maintains strong working relationships with Asst plant manager and Home Chef leadership, across other departments (warehouse, maintenance, FSQA, HR, and procurement), and within production team
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies

Process Improvement:

• Analyze existing processes and workflows to identify areas for improvement.
• Implement strategies to enhance efficiency, reduce costs, and improve service quality.
• Monitor and report on operational performance metrics.

Food & Employee Safety:

• Ensures all Home Chef GMP's and operational guidelines are being followed and enforced.
• Follows and adheres to all safety protocols set forth by Home Chef including but not limited to: Lock out/Tag out procedure, instilling and ensuring a safe work environment, housekeeping in all areas, ensuring all employees are follows proper safety guidelines
• Maintains safe and clean work environment by educating and directing personnel on the use of all control points, equipment, and resources; ensures adherence to established policies and procedures
• Drives and improvement adherence to safety observations and checks to ensure all management is following guidelines

SOPs & Audits

• Partners with Continuous Improvement (CI) team in development of new SOPs and modifications to existing SOPs
• Knows and drives adherence to all Standard Operating Procedures (SOPs) for production, warehouse, and quality departments
• Supports SOPs audit program as defined and conducted by the CI team
• Owns all plant specific Production SOPs and ensures documents are kept up to date in SOP database

General Responsibilities:

• Follow the facility GMPs and help enforce them throughout the facility
• Support the efforts of the company to maintain our food safety system (SQF) and quality programs

This position requires 5% travel.
Qualifications
The requirements listed below are representative of the knowledge, skill, and/or ability needed for this role. Reasonable accommodations may be made to enable individuals with disabilities.

• Completion of a two-year program: Associate's / Bachelor's preferred
• 3+ years of proven direct supervision and management experience (Food Manufacturing preferred)
• Experience in food manufacturing highly desirable
• Experience with Sanitation and Quality Policies and Procedures highly desirable
• Demonstrated ability to manage conflict, build consensus, and facilitate problem-solving and collaboration amongst cross functional teams
• Demonstrated ability to improve processes and KPIs within span of control and across departments

More About Us
Perks and benefits

• Candidates can experience Home Chef as a customer - enter promo code PEOPLE30 for $30 off your first order!
• Medical, dental, vision, life and disability insurance available
• Paid holidays, sick time and vacation time
• 401k program
• Flexible spending accounts for qualified medical, dependent care, parking, or transit expenses

How We Work Together
We are humble team players.
We are warm and gracious with team members and customers. We seek feedback to improve ourselves - and respectfully listen to and accept input.
We are pragmatic next-level thinkers.
We come up with novel and unique ideas. We explore new strategies to avoid being constrained by conventional thinking.
We take ownership.
We approach ambiguous problems, prepared to dive in, get curious, and learn more. We are results-driven, always challenging ourselves to exceed goals.
Be at Home at Home Chef
We all show up authentically at Home Chef. Our team includes individuals with a variety of identities, backgrounds, and perspectives. You can trust that you'll be able to bring your whole self to an inclusive and enjoyable workplace.
We welcome people of all races, colors, religions, national origin or ancestry, sex (including sexual identity), age, physical or mental disabilities, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged/sealed convictions, or any other legally recognized protected basis under federal, state, or local law.
Home Chef is committed to the full inclusion of all qualified individuals. As part of this commitment, Home Chef will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, or to receive other benefits and privileges of employment, please contact our People team at hr@homechef.com.
Home Chef offers the base salary range as posted below, with the exact offer depending on factors such as geographic location, experience, skills, and internal equity. While compensation is within the provided range, it is not typical for offers to be made at the upper end. In addition to base salary, Home Chef provides a comprehensive benefits package, including healthcare coverage, 401k match, and paid time off.
Maryland Pay Range
$125,000-$145,000 USD
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