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Technical Operations Assistant Jobs in Portland, OR

Bell and Howell

Operations Manager

Troutdale, OR · On-site

Ensures the optimal utilization of people and technical resources, through forecasting, planning ... Budget Management: Assist in developing and managing the print operations budget; track expenses ...

Bell and Howell LLC

Operations Manager

Troutdale, OR

Ensures the optimal utilization of people and technical resources, through forecasting, planning ... Budget Management: Assist in developing and managing the print operations budget; track expenses ...

Cna

Claims Quality Review Sr Consltant

Portland, OR · Hybrid

$72K - $141K/yr

At CNA, we strive to create a culture in which people know they matter and are part of something ... A solid understanding of the insurance industry, its practices and operations. * Technical ...

Fred Meyer

HOME/RELIEF ASST DEPT LEADER

Portland, OR · On-site

... Operations Assistant Manager. Role model and demonstrate the Company's core values of respect ... Familiarity with industry/technical terms and processes * Ability to work within set time frames

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All JobsTechnical Operations JobsTechnical Operations Assistant JobsTechnical Operations Assistant Jobs in Portland, OR

Technical Operations Assistant information

See Portland, OR salary details

$20.1K

$46.9K

$81.1K

How much do technical operations assistant jobs pay per year?

As of Aug 6, 2026, the average yearly pay for technical operations assistant in Portland, OR is $46,945.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,800.00 and $46,700.00 per year, depending on experience, location, and employer.

What is a technical operations assistant?

Technical Operations Assistants are professionals who provide support to technical teams by handling a variety of operational tasks. Their responsibilities typically include maintaining equipment, troubleshooting technical issues, coordinating schedules, ensuring compliance with safety protocols, and assisting with the setup and monitoring of systems. They often work in industries such as broadcasting, IT, telecommunications, and manufacturing. Technical Operations Assistants play a crucial role in ensuring that technical operations run smoothly and efficiently, supporting both technical staff and management.

What are the key skills and qualifications needed to thrive as a technical operations assistant?

To thrive as a Technical Operations Assistant, you need strong organizational skills, attention to detail, and a foundational understanding of IT systems or operational processes, often supported by an associate's degree or relevant experience. Familiarity with help desk ticketing systems, office productivity software, and basic troubleshooting tools is typically required. Excellent communication, problem-solving abilities, and a proactive attitude help you excel in supporting teams and resolving issues efficiently. These skills ensure seamless technical operations, minimize downtime, and support overall organizational productivity.

What does a technical operations assistant do?

A technical operations assistant supports the technical functions of an organization by maintaining systems, troubleshooting hardware and software issues, and assisting with network and infrastructure management. They often work with tools like ticketing systems and may require basic knowledge of IT protocols, hardware, and software. The role typically involves providing technical support, ensuring system uptime, and helping implement technical projects.

What are some common challenges faced by technical operations assistants, and how can they be addressed?

Technical Operations Assistants often encounter challenges such as managing multiple time-sensitive tasks, troubleshooting unexpected technical issues, and coordinating effectively with cross-functional teams. Developing strong organizational skills, maintaining clear communication, and staying adaptable are key strategies to address these challenges. Proactively learning about internal systems and building rapport with IT and operations teams can also help streamline problem resolution and contribute to a more efficient workflow.

How much does a technical operations assistant get paid?

The average salary for a technical operations assistant typically ranges from $40,000 to $60,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while those with specialized skills or certifications can earn higher wages. Compensation often includes benefits such as health insurance and paid time off.

What is the difference between Technical Operations Assistant vs Technical Support Specialist?

AspectTechnical Operations AssistantTechnical Support Specialist
Required CredentialsAssociate degree or equivalent, technical certifications often preferredAssociate degree or higher, certifications like CompTIA A+ beneficial
Work EnvironmentOffice setting, supporting technical operations and infrastructureHelp desk, customer service, troubleshooting end-user issues
Employer & Industry UsageIT departments, tech companies, corporate environmentsIT support firms, tech companies, customer service centers
Common Search & Comparison IntentUnderstanding roles in technical operations and supportClarifying support responsibilities and technical troubleshooting

The Technical Operations Assistant primarily supports technical infrastructure and operational tasks within an organization, often working behind the scenes. In contrast, the Technical Support Specialist focuses on assisting end-users with technical issues, troubleshooting hardware and software problems. Both roles require technical certifications and are common in IT environments, but they serve different functions within the tech support ecosystem.

What are the most commonly searched types of Technical Operations jobs in Portland, OR? The most popular types of Technical Operations jobs in Portland, OR are:
What are popular job titles related to Technical Operations Assistant jobs in Portland, OR? For Technical Operations Assistant jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Technical Operations Assistant jobs in Portland, OR look for? The top searched job categories for Technical Operations Assistant jobs in Portland, OR are:
Technical Operations Assistant jobs near you
Infographic showing various Technical Operations Assistant job openings in Portland, OR as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $46,945 per year, or $22.6 per hour.

Senior Technical Support Specialist T2

PayRange

Portland, OR • On-site

Full-time

Re-posted 21 days ago

Job description

About PayRange

PayRange is a leading fintech company powering mobile payments and connected experiences for unattended retail. Our platform enables consumers to pay seamlessly through their smartphones while providing operators with powerful tools to manage and grow their businesses.

With a global footprint and rapid growth, we are focused on delivering a best-in-class customer experience across both B2C (consumers) and B2B (operators). Our success is driven by innovation, operational excellence, and a deep commitment to our customers.

About the Role

We are looking for a hands-on, highly capable Senior Technical Support Specialist to take the lead on complex technical and product-related issues, support the broader team with deep troubleshooting expertise, and help drive continuous improvement across the support organization.

This role serves as a senior escalation point for Tier 1 and Tier 2 support and works closely with Support, Product, Engineering, and Operations to resolve high-impact issues, identify root causes, and improve support effectiveness over time. In addition to resolving complex cases, you will help strengthen team capability through knowledge sharing, coaching, documentation, and process improvement.

This is a highly cross-functional role requiring strong technical acumen, excellent judgment, a high level of ownership, and the ability to work through complex hardware and software-related issues in a fast-paced environment.

Role Overview

Technical Support & Issue Resolution


  • Take ownership of the most complex and high-impact support issues requiring advanced troubleshooting and strong product knowledge
  • Act as a senior escalation point for Tier 1 and Tier 2 support teams, helping resolve critical or difficult cases
  • Diagnose and resolve complex hardware and software-related issues, including issues involving connected devices, system dependencies, and product workflows
  • Lead root-cause analysis efforts and drive issues through to resolution with urgency and ownership
  • Ensure escalated issues are clearly documented, prioritized appropriately, and managed to completion
  • Help identify when issues should be escalated further to Product or Engineering teams

Cross-Functional Collaboration

  • Partner closely with Product, Engineering, Operations, and other internal teams to resolve technical and product-related issues
  • Support coordination of complex incidents, service-impacting issues, and cross-functional troubleshooting efforts
  • Translate technical findings into clear and actionable updates for customer-facing teams and non-technical stakeholders
  • Help ensure strong alignment across teams to improve issue resolution and reduce repeat problems

Team Support, Coaching & Knowledge Sharing

  • Serve as a subject matter expert for the broader support organization
  • Provide guidance, coaching, and day-to-day support to Tier 1 and Tier 2 team members on technical cases
  • Help improve team capability by sharing troubleshooting approaches, product knowledge, and best practices
  • Contribute to onboarding and ongoing development of support team members
  • Assist in building a stronger knowledge base through documentation of known issues, resolutions, and troubleshooting guides

Process Improvement & Operational Impact

  • Identify recurring issues, patterns, and root causes, and recommend corrective actions to improve product and support performance
  • Contribute to the development and improvement of SOPs, support playbooks, escalation paths, and internal documentation
  • Help improve support workflows, case quality, and resolution times through practical, scalable process improvements
  • Support reporting and insight generation by highlighting issue trends and improvement opportunities
  • Contribute to a consistent, high-quality support experience across both B2C and B2B customer segments

Performance & Service Level Expectations

  • Consistently meet or exceed defined support KPIs and service standards
  • Maintain CSAT of 90%+
  • Achieve first reply time within 24 hours for email support
  • Drive full case resolution in less than 3 business days, where resolution is within support's control
  • Contribute to and help maintain a live answer rate of 90%+
  • Ensure high-quality case handling, clear communication, and strong ownership from intake through resolution
  • Escalate issues appropriately and in a timely manner where additional support is required

Schedule & Working Hours


  • This role requires availability to work assigned shifts in support of team coverage and customer needs
  • Standard shift schedules may include 7:00/8:00 a.m. to 4:00/5:00 p.m. PT
  • Shift schedules will be determined based on business needs, support coverage requirements, and team structure
  • Flexibility may be required from time to time to support coverage, priorities, or changing business demands


What We're Looking For

  • 5+ years of experience in technical support, product support, application support, or a similar role
  • Strong experience handling complex escalations in a product- or technology-driven environment
  • Experience diagnosing and resolving complex hardware and software-related issues, including issues involving connected devices, system dependencies, and product workflows
  • Strong troubleshooting, analytical, and root-cause problem-solving skills
  • Ability to work through ambiguity, prioritize effectively, and maintain ownership of complex issues through resolution
  • Experience working cross-functionally with Product, Engineering, Operations, or similar teams
  • Strong written and verbal communication skills, including the ability to explain technical issues clearly to non-technical audiences
  • Strong organizational skills, attention to detail, and a high level of accountability
  • Experience working in support platforms and ticketing systems such as Zendesk, Jira, or similar tools
  • Experience supporting both B2C and B2B customers preferred
  • Previous experience in a senior escalation, lead support, or Tier 3-facing support role preferred

Apply