Technical Operations Assistant Jobs in Portland, OR

George Fox University's Advancement department is seeking a quick learner with technical expertise and outstanding analytical skills to further develop data processes within our Salesforce CRM that will allow Advancement and our internal partners across the university to engage a greater number of George Fox alumni, parents, and friends as supporters.

About the Job:

The Assistant Director of Advancement Operations will have a vital role in the day-to-day administration and configuration of the Salesforce database. Working closely with the University Advancement's Investment, Donor Relations, and Engagement teams, the Assistant Director will help continually enhance and improve the platform. They will identify, test, and deploy new business processes and best-practice solutions working in a collaborative environment.

Job responsibilities include, but are not limited to:

• Supporting CRM Analytics and Process Development (45%)
  
  • Helping to configure the platform for implementation and upgrades.
    
  • Troubleshooting software issues to keep data security as top priority.
    
  • Assisting with the department's understanding of its constituents and working collaboratively with colleagues to develop strategies to identify metrics and build reports for the advancement of the organization's goals.
  • Researching and maintaining CRM as issues are identified to maintain correct donor giving data.
    
  • Supporting the development and maintenance of daily, monthly, and annual audits to ensure complete accuracy in processing and data integrity.
    
  • Following department policies and procedures; adhering to industry best practices and IRS regulations.
    
  • Developing mailing lists for membership, major gifts, grants, events, annual programs, and campaigns.
    
  • Helping to develop and maintain best practices and standards for data organization and presentation.
    
  • Assisting with supervision of the operations team's student workers.
    
• Automation and Integration (30%)
  
  • Assisting the Director of Advancement Operations with research, testing, and implementation of third-party integrations with the ability to troubleshoot and maintain the integrations.
    
  • Assisting the Director of Advancement Operations with identifying automation needs and researching, testing and implementing systems that could improve workflow of Advancement team.
    
  • Continuously improving efficiency to reduce financial costs to the University and improving the overall donor gift process and donor identification through these various types of automation and integration.
    
• Salesforce Training (20%)
  
  • Providing training for team members who need assistance.
    
  • Providing training for Advancement partners who have Salesforce access.
    
  • Creating report templates and dashboards, as well as prioritizing support to Advancement teams.
    
  • Utilizing and seeking out opportunities to set personal goals, take classes, and improve platform administration and automation skills.
    
• Gift Processing and Tracking (5%)
  
  • Supporting the Campaign and Gifts Coordinator with data support and troubleshooting when issues arise.
    
• Maintaining strict confidentiality and adhering to donor privacy requests and FERPA compliance at all times.
  
• Communicating effectively and courteously with others, including employees, students, and the public, in a spirit of teamwork, respect and customer service.
• By actions, words, and lifestyle, be a Christian role model to students, whether through casual contact or in a formal supervisory role.
• Demonstrated experience working cross-culturally with respect, appreciation and humility.
• Other duties as assigned.

A day in the life of this position:

The activities of the Assistant Director of Advancement Operations will be focused on three primary areas of responsibility: 1) supporting the current CRM and database activities, resulting in revenue growth; and 2) identifying and providing solutions for standardization and organization of team processes; and 3) researching, testing, and implementation of automations and integrations to improve efficiency. A typical day on the job will involve analyzing data trends, troubleshooting database issues, and collaborating with teams to optimize processes. The Assistant Director of Advancement Operations attention to detail and proactive problem-solving approach will be vital, contributing significantly to the organization's operational efficiency and revenue growth.

We're looking for candidates who have:

• A Bachelor's Degree in Computer Science, Engineering, or related field.
  
• Three or more years of related work experience.
  
• Experience with Client Relations Manager, preferably Salesforce.
  
• Strong communication and interpersonal skills.
  
• The ability to communicate effectively in the English language, both verbally and in written form.
  
• A high attention to detail and organization skills.
• Legal authorization to work in the United States. This position does not offer visa sponsorship; therefore, only applicants who do not require sponsorship for employment visas, now or at any point in the future, should apply.
• A commitment to the University's Theology of Racial and Ethnic Diversity.
• A desire to work with a diverse community of students and employees who represent various cultures, backgrounds, abilities, ethnicities, political views, and expressions of Christian faith.
• A personal commitment to Jesus Christ and express their Christian testimony in a church. In addition, employees agree to live in agreement with the Community Lifestyle Statement and affirm the theological commitments expressed in the Statement of Faith.

Preference Will be Given to Those Who Have the Following Attributes:

• Experience working in development and/or advancement.
  
• Salesforce experience.
  
• Experience working with PeopleSoft software or another non-profit database.
  
• Working knowledge of non-profit fundraising.
  
• Proficiency with Microsoft Excel.
  

Job information:

• Hours Per Week: 40 hours per week
• Primary Work Location: Newberg Campus
• Working Conditions: Physical requirements are those of a normal office environment.
• Supervisor: Director of Advancement Operations

George Fox University has been transforming student's lives for over 125 years. We are a Christ-centered community that prepares students spiritually, academically, and professionally to think with clarity, act with integrity, and serve with passion. Our vision is to be the Christian university of choice known for empowering students to achieve exceptional life outcomes. We put students first, with Christ at the center of our work, embracing change in order to improve. We are looking for enthusiastic candidates to join us in creating transformational experiences for our students.

Being a part of our community means a commitment to faith and to a lifestyle that is consistent with the university's mission as described in the Statement of Faith and Community Lifestyle Statement on our website.

As a Christ-centered community, George Fox University is an institution that values diversity as an essential dimension of God's design for human communities.

What is most appealing about working at George Fox University?

• Faith-centered: Our culture is unique for higher education. At George Fox you can pursue academic excellence while integrating scriptures, praying with staff members and students at work, and helping to make an impact on the world in a way that promotes Christian values.
• Unapologetically Christian: As a university, we have an enduring commitment to Christ, his kingdom and the truth of God's Word.
• Live out your calling: You are able to use your God-given talents and abilities while having a profound influence on students as they deepen their relationship with Jesus Christ.
• Equip students for kingdom work: You can be a part of helping students discover their callings, at which they will be able to glorify the kingdom of God just as they have seen you do.
  

For your personal well-being we offer:

• A strong Christian vision and mission-led organization with opportunities for your growth and contributions.
• Wonderful Christian peers and a vibrant student population.
• A beautiful and peaceful campus environment with areas to walk and coffee shops and restaurants close by.
• Free Fitness Center membership.
• Free parking.
• Rich employee benefit package.
  

Application Procedures - kindly apply only through this website

When completing the online application, please upload the following as Word or .pdf documents in the section marked Letter of Interest and Curriculum Vitae or Resume:

• Letter of Interest
• Curriculum Vitae (CV) or Resume
• Other supporting materials may be requested at a later stage of the review process.

Interested applicants are encouraged to apply immediately as review of applications will begin immediately and continue until the position is filled.

We invite you to Be Known at Oregon's largest private and nationally recognized Christian University!

**This position is subject to close at any time, regardless of the date on the posting.
**Have questions or need assistance with our application process? Contact Georgefoxcareers@georgefox.edu

Equal Employment Opportunity Policy

The university is an equal-opportunity employer. Every employee has the right to work in surroundings free from all forms of unlawful discrimination. It is our policy to make decisions about applicants and employees without regard to sex, age, race, color, marital status, national origin, disability, veteran status, or any other status to the extent prohibited by applicable local, state, or federal law. This prohibition applies not only to the recruiting and hiring process but to all facets of the employment relationship, including promotion, pay, training, classification, performance reviews, discipline, and termination.

George Fox is owned by the Northwest Yearly Meeting of Friends Church and its mission is distinctly Christian. Employees are required to agree with and abide by the university's faith statement and its statement of community responsibilities. Within the context of this agreement and commitment, employment opportunities are otherwise available to all persons on the basis of their experience and skills.

In the recruiting process, the university may make special effort to solicit applicants from underrepresented groups. This is done as an affirmative step to increase the representation of these populations in the university's workforce to better match their availability in the labor market. Hiring decisions are based on the applicants' qualifications as they relate to the needs of the position.