Technical Operations Assistant Jobs in Needham, MA

Temporary Part-Time Administrative Assistant / Operations Assistant (Sudbury, MA)
Advocates for Human Potential, Inc. (AHP) is pleased to announce a career opportunity for a Temporary Part-Time Administrative Assistant / Operations Assistant. If you are highly organized, service-oriented, and enjoy supporting office operations while working with a collaborative and mission-driven team, this may be the position for you.
Advocates for Human Potential, Inc. (AHP) is a consulting company that provides technical assistance, research, evaluation, training, and technology solutions to improve health and human services systems so that everyone, particularly populations experiencing the greatest disadvantages, receives better care and achieves better outcomes.
We are seeking a dependable and proactive professional to provide on-site administrative and operational support for our Sudbury, Massachusetts office.
Position Summary
The Temporary Part-Time Administrative Assistant / Operations Assistant provides broad administrative and operational support to ensure the smooth day-to-day functioning of AHP's Sudbury office. This role serves as an important on-site resource for staff by assisting with mail management, office coordination, inventory monitoring, conference room readiness, facilities follow-up, and technology support activities.
This position works under general supervision and is expected to handle moderately complex administrative tasks while exercising sound judgment, professionalism, and attention to detail. The role requires strong communication, organizational, and customer service skills.
Responsibilities

• Manage incoming and outgoing mail, including:
  • Legal notices
  • Benefits-related correspondence
  • Tax and unemployment notices
  • Scanning and electronic distribution of mail
• Monitor and maintain office supply, kitchen, and inventory levels.
• Restock common areas and notify appropriate personnel when supplies require replenishment.
• Maintain organization and cleanliness of kitchen, breakroom, and shared office spaces.
• Coordinate conference room setup and readiness for meetings and events.
• Reorganize and restock meeting spaces following use.
• Assist with light office upkeep prior to scheduled professional cleaning services.
• Support staff with administrative requests and general office needs.
• Coordinate and assist with on-site IT activities, including:
  • Equipment installations
  • Hardware deployment
  • Office technology support logistics
  • Door access and security coordination
• Assist employees with submitting internal support requests and service tickets when appropriate.
• Monitor stock and equipment inventory and coordinate deliveries or installations.
• Follow up on facilities and maintenance requests to ensure timely resolution.
• Receive and direct visitors, vendors, and service providers.
• Schedule meetings and coordinate on-site logistics as needed.
• Prepare administrative reports, documentation, and presentation materials.
• Respond to correspondence and route requests to appropriate departments.
• Perform other administrative, operational, and office support duties as assigned.

QualificationsEducation

• High school diploma or equivalent required.
• Associate degree or relevant administrative training preferred.

Experience

• Two to four years of administrative, office coordination, operations, or customer service experience preferred.
• Experience supporting office operations in a professional environment preferred.
• Experience managing office supplies, facilities coordination, or mail distribution is highly desirable.
• Experience working with Microsoft Office applications, including Outlook, Word, Teams, and Excel.

Required Skills

• Strong organizational and time-management skills.
• Excellent interpersonal and customer service abilities.
• Effective verbal and written communication skills.
• Strong attention to detail and ability to follow directions.
• Proficiency with computers and standard office technology.
• Ability to manage multiple priorities and adapt to changing needs.
• Ability to work independently while maintaining regular communication with remote team members.

Work Environment
This position is primarily based in AHP's Sudbury, Massachusetts office and requires regular on-site presence.
The role involves:

• Frequent walking throughout the office.
• Receiving deliveries and handling office supplies.
• Lifting and moving office materials weighing up to 25 pounds.
• Coordinating with employees, vendors, facilities personnel, and IT support staff.
• Working independently while supporting a geographically distributed workforce.

Schedule and Appointment Details

• Temporary position.
• Expected duration: Approximately three (3) months.
• Part-time schedule:
  • Approximately 10 hours per week.
  • Two (2) hours per day, Monday through Friday.
  • Preferred working hours between 12:00 p.m. and 2:00 p.m., although some flexibility may be available.
• Reports to the Operations Manager.

Personal Attributes
Successful candidates will demonstrate:

• Strong initiative and accountability.
• A positive, service-oriented mindset.
• Reliability and professionalism.
• Exceptional organization and follow-through.
• Sound judgment and discretion when handling confidential information.
• Flexibility and willingness to assist with a variety of operational needs.
• Ability to establish and maintain effective working relationships with employees, vendors, and business partners.

Compensation
Hourly Range: $24.00-$30.00 per hour
To support transparency with applicants and comply with applicable pay transparency laws, AHP provides the following compensation information, current as of the posting date.
Actual compensation will be determined based on qualifications, experience, internal equity, and organizational needs.
Location
All work must be performed within the United States or its territories. Employees are required to reside in and perform work from a location within the United States during their employment.
Work Authorization Requirement
Applicants must be currently authorized to work in the United States.
About AHP
Advocates for Human Potential, Inc. (AHP) is a national consulting firm dedicated to improving behavioral health and human services systems since 1986. Headquartered in Sudbury, Massachusetts, with offices across the United States, AHP partners with federal, state, local, nonprofit, and commercial organizations to create meaningful and lasting change.
AHP provides consulting, research, evaluation, data analytics, technical assistance, training, technology solutions, publications, and events that help organizations and individuals reach their full potential.
AHP is proud to be recognized as a Great Place to Work® and is committed to fostering a supportive, inclusive, and collaborative workplace where employees can thrive.
Mission
"To transform behavioral health and human service systems so organizations and individuals can reach their full potential."
Vision
"Our clients, our staff, and the people we all serve will reach their potential to live full, productive lives."
Our Core Values at AHP
At AHP, our work is grounded in values that guide how we serve our clients, support our colleagues, and drive impact across health and human services.

• Growth fostered through education, innovation, and self-actualization
• Understanding deepened through empathy, compassion, equity, and inclusion
• Integrity demonstrated through authenticity, leadership, and humility
• Dedication seen through commitment, timeliness, and follow-through
• Expertise achieved through passion, precision, and quality

These values are reflected in every engagement, decision, and collaboration across AHP.
Equal Employment Opportunity
AHP is an Equal Opportunity Employer and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.
AHP is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process.
Disclaimer
The statements contained in this job description are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, or qualifications required. Responsibilities may change or evolve based on organizational needs.