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Technical Operations Assistant Jobs in Devens, MA

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Technical Operations Assistant information

See Devens, MA salary details

$21.1K

$49.3K

$85.1K

How much do technical operations assistant jobs pay per year?

As of Aug 6, 2026, the average yearly pay for technical operations assistant in Devens, MA is $49,257.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,700.00 and $49,000.00 per year, depending on experience, location, and employer.

What is a technical operations assistant?

Technical Operations Assistants are professionals who provide support to technical teams by handling a variety of operational tasks. Their responsibilities typically include maintaining equipment, troubleshooting technical issues, coordinating schedules, ensuring compliance with safety protocols, and assisting with the setup and monitoring of systems. They often work in industries such as broadcasting, IT, telecommunications, and manufacturing. Technical Operations Assistants play a crucial role in ensuring that technical operations run smoothly and efficiently, supporting both technical staff and management.

What are the key skills and qualifications needed to thrive as a technical operations assistant?

To thrive as a Technical Operations Assistant, you need strong organizational skills, attention to detail, and a foundational understanding of IT systems or operational processes, often supported by an associate's degree or relevant experience. Familiarity with help desk ticketing systems, office productivity software, and basic troubleshooting tools is typically required. Excellent communication, problem-solving abilities, and a proactive attitude help you excel in supporting teams and resolving issues efficiently. These skills ensure seamless technical operations, minimize downtime, and support overall organizational productivity.

What does a technical operations assistant do?

A technical operations assistant supports the technical functions of an organization by maintaining systems, troubleshooting hardware and software issues, and assisting with network and infrastructure management. They often work with tools like ticketing systems and may require basic knowledge of IT protocols, hardware, and software. The role typically involves providing technical support, ensuring system uptime, and helping implement technical projects.

What are some common challenges faced by technical operations assistants, and how can they be addressed?

Technical Operations Assistants often encounter challenges such as managing multiple time-sensitive tasks, troubleshooting unexpected technical issues, and coordinating effectively with cross-functional teams. Developing strong organizational skills, maintaining clear communication, and staying adaptable are key strategies to address these challenges. Proactively learning about internal systems and building rapport with IT and operations teams can also help streamline problem resolution and contribute to a more efficient workflow.

How much does a technical operations assistant get paid?

The average salary for a technical operations assistant typically ranges from $40,000 to $60,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while those with specialized skills or certifications can earn higher wages. Compensation often includes benefits such as health insurance and paid time off.

What is the difference between Technical Operations Assistant vs Technical Support Specialist?

AspectTechnical Operations AssistantTechnical Support Specialist
Required CredentialsAssociate degree or equivalent, technical certifications often preferredAssociate degree or higher, certifications like CompTIA A+ beneficial
Work EnvironmentOffice setting, supporting technical operations and infrastructureHelp desk, customer service, troubleshooting end-user issues
Employer & Industry UsageIT departments, tech companies, corporate environmentsIT support firms, tech companies, customer service centers
Common Search & Comparison IntentUnderstanding roles in technical operations and supportClarifying support responsibilities and technical troubleshooting

The Technical Operations Assistant primarily supports technical infrastructure and operational tasks within an organization, often working behind the scenes. In contrast, the Technical Support Specialist focuses on assisting end-users with technical issues, troubleshooting hardware and software problems. Both roles require technical certifications and are common in IT environments, but they serve different functions within the tech support ecosystem.

What cities near Devens, MA are hiring for Technical Operations Assistant jobs? Cities near Devens, MA with the most Technical Operations Assistant job openings:

Executive Assistant, Technical Operations

Madrigal Pharmaceuticals

Waltham, MA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago


Job description

Madrigal is a biopharmaceutical company focused on delivering novel therapeutics for metabolic dysfunction-associated steatohepatitis (MASH), a serious liver disease that can progress to cirrhosis, liver failure, need for liver transplantation and premature mortality. Every member of our Madrigal team is connected by our shared purpose: leading the fight against MASH.

Madrigal's medication, Rezdiffra (resmetirom), is a once-daily, oral, liver-directed THR- agonist designed to target key underlying causes of MASH. Rezdiffra is the first and only medication approved by both the FDA and European Commission for the treatment of MASH with moderate to advanced fibrosis (F2 to F3). An ongoing Phase 3 outcomes trial is evaluating Rezdiffra for the treatment of compensated MASH cirrhosis (F4c).

Our success is driven by our people. We are building a dynamic, inclusive, and high-performing culture that values scientific excellence, operational rigor, and collaboration. To support our continued growth, we are strengthening our workforce strategy to ensure we have the right talent, at the right time, in the right way.

The Executive Administrative Assistant provides high-level, strategic administrative and operational support to the Executive Vice President, Technical Operations and the Technical Operations leadership team. This role serves as a trusted partner to their executive leaders, ensuring seamless operational execution, proactive prioritization, and exceptional coordination across Quality, Supply Chain and CMC, and cross collaboration with all other departments.

This is a highly visible role requiring executive presence, sound judgment, discretion, and the ability to anticipate needs in a fast-paced, growth-oriented biotech environment. The ideal candidate operates with a strategic mindset, demonstrates exceptional organizational agility, and thrives in managing complex, shifting priorities while maintaining absolute confidentiality. This role is empowered to act as an extension of executive leadership, representing their interests and making informed decisions on their behalf as appropriate.

This position is based in the Waltham, MA office, requiring onsite presence at least three days per week.

Key Responsibilities:

Executive Calendar, Time & Priority Management

  • Strategically maintain complex calendars and schedules for executive leadership
  • Proactively anticipate conflicts, recommend tradeoffs, and protect executive focus

Executive Partnership & Stakeholder Liaison

  • Serve as a primary liaison between executives and internal/external stakeholders
  • Represent executive leadership with professionalism, discretion, and sound judgment

Travel, Expense & Administrative Operations

  • Coordinate and proactively monitor end-to-end executive travel, providing real-time support to resolve delays, disruptions, or logistical challenges while minimizing impact to executive schedules
  • Develop detailed travel itineraries and contingency plans aligned with executive priorities and business needs
  • Manage and reconcile executive expenses with accuracy, timeliness, and adherence to company policies and compliance requirements

Leadership Team Enablement & Operational Execution

  • Coordinate leadership team meetings, agendas, and followup on key actions and deliverables
  • Provide highlevel administrative and operational support critical to leadership effectiveness
  • Develop and maintain efficient systems for information, documents, and workflows

CrossFunctional Leadership, Projects & Mentorship

  • Lead or support crossfunctional projects and operational initiatives
  • Partner with and support the broader administrative team to ensure continuity and coverage
  • Serve as a mentor and informal leader to the broader administrative staff

Confidentiality, Judgment & Professionalism

  • Handle sensitive information with the highest level of confidentiality and professionalism

Travel Requirement

  • Some travel is required for team offsite meetings, to the Conshohocken PA office, and potentially other meetings such as Executive Leadership Team offsites, Board of Directors meetings, etc.

Required Qualifications:

  • 10+ years of progressive administrative experience, including direct support of C-level executives
  • Proven ability to manage complex schedules, shifting priorities, and highvisibility work
  • Strong judgment, executive presence, and stakeholder management skills
  • Highly organized, proactive, and solutionsoriented
  • Advanced proficiency in Microsoft Office Suite (Outlook, PowerPoint, Word, Excel, Teams, SharePoint)

Desired Qualifications:

  • Bachelor's degree preferred
  • Prior experience in a biotech, pharmaceutical, and/or publicly traded company strongly preferred
  • Experience supporting finance, business development, or other corporate leadership functions

Madrigal's Total Rewards strategy is based on a biotech industry peer group comparator and is inclusive of base pay, bonus and equity. Our equity offers meaningful opportunity allowing our employees to share in the success they help create. By aligning individual and company performance, we empower employees to think like owners, giving them a stake in the organization.

All employees receive equity, which we believe reinforces our ownership culture. Base salary is determined by several factors including the candidate's qualifications, skills, education, experience, business needs and market demands. As of the date of this posting, a good faith estimate of the current pay scale for this position, applicable to all candidates, is $104,000 - $127,000 per year. We comply with all applicable minimum wage laws.

All full-time employees receive equity, which reinforces our ownership culture and offers meaningful opportunity for our employees to share in the success they help create. By aligning individual and company performance, we empower employees to think like owners, giving them a stake in the organization.

Full-time employees are also eligible for comprehensive benefits, including flexible paid time off, medical, dental, vision and life/disability insurance, and 401(k) offerings (i.e., traditional, Roth, and employer match) in accordance with applicable plans. We also offer additional voluntary benefits like supplemental life insurance, legal services, and other offerings. In addition, we offer mental health benefits through our Employee Assistance Program for employees and their family. The company also provides other benefits in accordance with applicable federal, state, and local laws.

We are committed to providing reasonable accommodations for individuals with disabilities throughout the hiring process. If you need assistance, please contact HR@madrigalpharma.com.

Madrigal is an Equal Opportunity Employer. All employment is decided on the basis of qualifications, merit, and business need. Applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex gender identity, sexual orientation, national origin, age, disability, protected veteran or disabled status, or other characteristic protected by applicable federal, state, or local law.

Unsolicited resumes from agencies should not be forwarded to Madrigal. Madrigal will not be responsible for any fees arising from the use of resumes through this source. Madrigal will only pay a fee to agencies if a formal agreement between Madrigal and the agency has been established.

Applications are being accepted on an ongoing basis and can be submitted through our Madrigal Careers site.

Please be aware that we have received reports of individuals misrepresenting themselves as Madrigal Pharmaceuticals' Hiring Managers, seeking to engage with job candidates through fraudulent online advertisements or job posting sites. These unauthorized individuals are using Madrigal's name and logo in an attempt to solicit up-front fees and obtain personal information from interested job candidates. Please know that Madrigal does not conduct interviews via text or in chat rooms; conduct interviews via Skype, RingCentral or solely via telephone; charge candidates an advance fee of any kind (e.g., fees for purchasing equipment); nor does it offer positions of employment without undergoing a thorough recruiting process.

Please also note that any correspondence with regard to employment would come from an authorized madrigalpharma.com email address or from an email address from one of our trusted search firm partners. We are aware that incorrect/fraudulent email addresses, with Madrigal misspelled, have been utilized in these most recent fraud attempts. If you receive unsolicited employment offers from people claiming to work for or on behalf of Madrigal, we recommend that you: do not respond to their questions; do not open any attachments; and do not click on any hyperlinks. Any questions regarding the legitimacy of job-related contacts can be directed to HR@madrigalpharma.com.