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Technical Help Desk Professional Jobs (NOW HIRING)

SOSi

Help Desk Lead

Doral, FL · On-site

Provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies. * Submit the Help Desk Performance & Support Metrics Report ...

SOSi

Help Desk Lead

Doral, FL · On-site

Provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies. * Submit the Help Desk Performance & Support Metrics Report ...

Veredus - DC

Teir 1 Help Desk

Herndon, VA · On-site

$20.50 - $27.75/hr

Work with technical, customer service or development staff to resolve recurring problems and issues ... Certified Help Desk Professional, MCP, MCSE, A+, or certificate in related discipline preferred.

Key Technical Resources Inc

Help Desk

Alpharetta, GA · On-site

$19.50 - $26.25/hr

The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or ...

SOS International LLC

Help Desk Lead

Miami, FL · On-site

Provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies. * Submit the Help Desk Performance & Support Metrics Report ...

Prescient Edge

Help Desk Lead

Doral, FL · On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... The contractor shall provide technical support for CAC authentication, Single Sign-On (SSO), Multi ...

Syntricate Technologies

Help Desk

Annapolis, MD · On-site

$19.75 - $26.75/hr

Job Summary : Syntricate Technologies is seeking a Help Desk professional to provide support to both onsite and remote users. The role involves maintaining, monitoring, and troubleshooting ...

Prescient Edge

Help Desk Lead

Miami, FL · On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... The contractor shall provide technical support for CAC authentication, Single Sign-On (SSO), Multi ...

Info Way Solutions

T Help desk/Service desk

Fremont, CA · On-site

$22 - $29.75/hr

Info Way Solutions is seeking an IT Help Desk/Service Desk professional to provide on-site technical support for users. The role involves troubleshooting hardware and software issues, installing and ...

MileOne Autogroup

Help Desk Technician

Baltimore, MD · On-site

$20/hr

Collaborate with other help desk professionals to improve customer service * Serve as the first point of contact for customers seeking technical assistance over the phone or email * Record events and ...

VSolvit

HELP DESK TECHNICIAN

Ventura, CA · On-site

$24 - $26/hr

... professional with technical / non-technical employees, vendors, and co-workers. This is a hands-on ... Provide help-desk support and resolve problems to the satisfactory expectations * Modify ...

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Technical Help Desk Professional information

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How much do technical help desk professional jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for technical help desk professional in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a technical help desk professional?

Technical Help Desk Professionals are IT specialists who provide support and assistance to users experiencing technical problems with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, helping to diagnose issues and guide users through solutions. Their responsibilities may include troubleshooting, resolving technical issues, documenting problems, and escalating complex cases to higher-level support. These professionals play a crucial role in maintaining productivity by ensuring that technology runs smoothly within organizations.

What are the key skills and qualifications needed to thrive as a technical help desk professional?

To thrive as a Technical Help Desk Professional, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and typically a relevant associate’s degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge base platforms is commonly required. Excellent communication, patience, and problem-solving skills help professionals effectively assist users and manage stressful situations. Mastery of these skills ensures timely resolution of technical issues, high user satisfaction, and efficient IT operations.

What are some common challenges technical help desk professionals face when troubleshooting remotely?

Technical Help Desk Professionals often encounter challenges such as accurately diagnosing issues without direct physical access to the user's device. Communication barriers can arise when users have limited technical knowledge, requiring patience and clear explanations. Additionally, they must manage multiple support tickets simultaneously while maintaining high customer satisfaction. Adapting to new technologies and keeping up-to-date with software updates are also ongoing aspects of the role.

What is the difference between Technical Help Desk Professional vs Technical Support Specialist?

AspectTechnical Help Desk ProfessionalTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Microsoft Certified
Work EnvironmentHelp desks, call centers, remote supportCustomer sites, remote, or internal IT teams
Industry UsageIT service providers, corporate ITIT companies, software vendors, hardware providers
Common Search IntentJob roles, responsibilities, skillsCareer path, job differences, qualifications

The Technical Help Desk Professional and Technical Support Specialist roles share many similarities, including certifications and work environments. However, Help Desk Professionals typically focus on initial customer support and troubleshooting via phone or remote tools, while Support Specialists may handle more complex issues or specialized technical problems. Both roles are essential in IT support, often overlapping in skills and industry usage, but differ slightly in scope and depth of technical expertise.

Are technical help desk professionals in demand?

Technical Help Desk Professionals are in high demand due to increasing reliance on technology across industries. They are essential for troubleshooting hardware, software, and network issues, often requiring certifications like CompTIA A+ and familiarity with remote support tools. Job growth is expected to continue as organizations prioritize IT support to maintain operations.

What cities are hiring for Technical Help Desk Professional jobs?

Cities with the most Technical Help Desk Professional job openings:

What states have the most Technical Help Desk Professional jobs?

States with the most job openings for Technical Help Desk Professional jobs include:

What are popular job titles related to Technical Help Desk Professional jobs?

For Technical Help Desk Professional jobs, the most frequently searched job titles are:

Technical Help Desk Professional jobs near you
Infographic showing various Technical Help Desk Professional job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Help Desk Lead

Doral, FL • On-site

SOSi
See more jobs at SOSiexternal

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Re-posted 3 days ago

Job description

Company Description
Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.
Job Description
**This position is contingent upon contract award**
SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances interoperability, governance, and mission-driven analytics for a DoD customer. The primary objective of the program is to bridge the operational gaps between DoD, IC, interagency, and non-traditional international partners to enable real-time information sharing, dynamic data integration, and mission-tailored analytical capabilities.
Essential Job Duties:
  • Manage global authentication support operations, ensuring efficient troubleshooting of user access issues related to IAM, security policies, and cloud authentication systems.
  • Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures.
  • Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or JIRA, ensuring structured ticket tracking and reporting.
  • Provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies.
  • Submit the Help Desk Performance & Support Metrics Report, detailing ticket resolution rates, user support trends, and SLA adherence
Qualifications
Minimum Requirements
  • Active TS-SCI Clearance.
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or
    • five (5) years of equivalent experience in IT service management.
  • Demonstrated experience in managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance.
  • Experience with remote desktop management, enterprise device provisioning, and IT asset tracking is required.
  • Possess the knowledge and capability to lead and manage a technical help desk team, ensuring high-quality IT support services for cloud-based and on-premises environments.
  • Proficient in ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, ServiceNow).
  • Strong customer service, team leadership, and incident resolution skills are required.
Preferred Qualifications
  • Desirable but not required certifications include ITIL Foundation Certification, Microsoft Certified: Modern Desktop Administrator Associate, or CompTIA A+.
Additional Information
Work Environment
  • Normal office conditions.

Working at SOSi
All interested individuals will receive consideration and will not be discriminated against for any reason.

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