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Technical Help Desk Professional Jobs (NOW HIRING)

Tecolote Research

Help Desk Professional

Arlington, VA · On-site

$50K - $60K/yr

... technical issues, running tests, troubleshooting software and equipment, installing and updating ... The help desk professional is a crucial member of the Corporate Information Technology (IT) Group ...

Buhler West Michigan

Technical Help Desk

Cary, NC · On-site

$19.75 - $26.50/hr

Responsible for performing a variety of customer support and service duties, providing technical support through a customer and field service help desk. This is where you'll excel • Answers phone ...

Base2 Solutions

Help Desk Lead

Miami, FL · On-site

The Help Desk Lead manages global authentication support operations and leads a technical help desk team to ensure high-quality IT support services for cloud-based and on-premises environments.

RPMGlobal

Lead and manage a technical help desk team. * Ensure high-quality IT support services for cloud-based and on-premises environments. * Apply ITIL service management principles, troubleshooting ...

New

RPMGlobal

NY · On-site

Lead and manage a technical help desk team. * Ensure high-quality IT support services for cloud-based and on-premises environments. * Apply ITIL service management principles, troubleshooting ...

New

Collabera

Technical/Help Desk Support

Mason, OH · On-site

$15/hr

... 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines ... Technical Support Representative Location: Mason, OH Duration: 6+ months Pay Rate: $15.00/ hour ...

Base-2 Solutions, LLC

Help Desk Lead

Doral, FL · On-site

Lead and manage a technical help desk team. * Ensure high-quality IT support services for cloud-based and on-premises environments. * Apply ITIL service management principles, troubleshooting ...

Stinson's

Help Desk Technician (KCM)

Kansas City, MO · On-site

$18.50 - $25/hr

Minimum of 1 year technical help desk experience. * Capable of working in a team environment ... Law firm or professional services experience preferred. Essential Functions Reasonable ...

Stinson

Help Desk Technician (KCM)

Kansas City, MO · On-site

$18.50 - $25/hr

Minimum of 1 year technical help desk experience. * Capable of working in a team environment ... Law firm or professional services experience preferred. Essential Functions Reasonable ...

Stinson LLP

Help Desk Technician (KCM)

Kansas City, MO · On-site

$19.50 - $26.25/hr

Minimum of 1 year technical help desk experience. * Capable of working in a team environment ... Law firm or professional services experience preferred. Essential Functions Reasonable ...

Stinson's

Help Desk Technician (KCM)

Kansas City, MO

$18.50 - $25/hr

Minimum of 1 year technical help desk experience. * Capable of working in a team environment ... Law firm or professional services experience preferred. Essential Functions Reasonable ...

SOSi

Help Desk Lead

Miami, FL · On-site

Provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies. * Submit the Help Desk Performance & Support Metrics Report ...

SOSi

Help Desk Lead

Doral, FL · On-site

Provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies. * Submit the Help Desk Performance & Support Metrics Report ...

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Technical Help Desk Professional information

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How much do technical help desk professional jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for technical help desk professional in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a technical help desk professional?

Technical Help Desk Professionals are IT specialists who provide support and assistance to users experiencing technical problems with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, helping to diagnose issues and guide users through solutions. Their responsibilities may include troubleshooting, resolving technical issues, documenting problems, and escalating complex cases to higher-level support. These professionals play a crucial role in maintaining productivity by ensuring that technology runs smoothly within organizations.

What are the key skills and qualifications needed to thrive as a technical help desk professional?

To thrive as a Technical Help Desk Professional, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and typically a relevant associate’s degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge base platforms is commonly required. Excellent communication, patience, and problem-solving skills help professionals effectively assist users and manage stressful situations. Mastery of these skills ensures timely resolution of technical issues, high user satisfaction, and efficient IT operations.

What are some common challenges technical help desk professionals face when troubleshooting remotely?

Technical Help Desk Professionals often encounter challenges such as accurately diagnosing issues without direct physical access to the user's device. Communication barriers can arise when users have limited technical knowledge, requiring patience and clear explanations. Additionally, they must manage multiple support tickets simultaneously while maintaining high customer satisfaction. Adapting to new technologies and keeping up-to-date with software updates are also ongoing aspects of the role.

What is the difference between Technical Help Desk Professional vs Technical Support Specialist?

AspectTechnical Help Desk ProfessionalTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Microsoft Certified
Work EnvironmentHelp desks, call centers, remote supportCustomer sites, remote, or internal IT teams
Industry UsageIT service providers, corporate ITIT companies, software vendors, hardware providers
Common Search IntentJob roles, responsibilities, skillsCareer path, job differences, qualifications

The Technical Help Desk Professional and Technical Support Specialist roles share many similarities, including certifications and work environments. However, Help Desk Professionals typically focus on initial customer support and troubleshooting via phone or remote tools, while Support Specialists may handle more complex issues or specialized technical problems. Both roles are essential in IT support, often overlapping in skills and industry usage, but differ slightly in scope and depth of technical expertise.

Are technical help desk professionals in demand?

Technical Help Desk Professionals are in high demand due to increasing reliance on technology across industries. They are essential for troubleshooting hardware, software, and network issues, often requiring certifications like CompTIA A+ and familiarity with remote support tools. Job growth is expected to continue as organizations prioritize IT support to maintain operations.

What cities are hiring for Technical Help Desk Professional jobs?

Cities with the most Technical Help Desk Professional job openings:

What states have the most Technical Help Desk Professional jobs?

States with the most job openings for Technical Help Desk Professional jobs include:

What are popular job titles related to Technical Help Desk Professional jobs?

For Technical Help Desk Professional jobs, the most frequently searched job titles are:

Technical Help Desk Professional jobs near you
Infographic showing various Technical Help Desk Professional job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Help Desk Professional

Arlington, VA • On-site

Tecolote Research
Business Management Consulting • 501 - 1,000 employees
Learn more about Tecolote Researchexternal

$50K - $60K/yr

Full-time

Re-posted 10 days ago

Job description

Overview
We are seeking a help desk professional with hands-on experience working in a PC LAN/WAN environment supporting users with complex problems. This position is fast-paced and requires excellent organizational, problem solving, communication and follow-through skills. Helpdesk Professionals will be responsible for (not limited to) taking phone calls, answering customer inquiries, diagnosing technical issues, running tests, troubleshooting software and equipment, installing and updating software and hardware.
Responsibilities
  • The help desk professional is a crucial member of the Corporate Information Technology (IT) Group that manages the Company's technology infrastructure and user support systems, responsible for providing quality support to the end-user, remote workforce and systems teams.
  • This individual will foster and maintain user satisfaction via quality service and support, minimize problem resolution time and callbacks, implement end-user requests and participate in IT tactical plan implementation.

Skills Required
  • Experience working at a help desk for a mid-sized geographically dispersed company is desirable
    • Helpdesk Professional I: 0-2 years of experience
  • Soft skills include
    • Patience
    • Empathy
    • Active listening
    • Sense of urgency
    • Good interpersonal skills
    • Well-organized
    • Speed and accuracy
    • Creativity and flexibility
  • Windows OS, Active Directory experience is desired
  • Okta Multi Factor Authentication is a plus
  • Exchange, Office 365 experience is a plus
  • Printer installation and configuration experience is a plus
  • Windows Server is a plus
  • Purchasing, receiving, shipping and equipment management
  • The ability to work with employees at all levels of the organization
  • The ability to obtain and maintain a security clearance is required
  • US Citizenship is required

Salary Range: $50,000 - $60,000/Year, DOE
Education
High school diploma required.

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