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Technical Customer Success Manager Jobs in Reno, NV

Send Cut Send LLC

Technical Project Manager

Reno, NV · On-site

$114K - $145K/yr

Job Type Full-time Description As the Technical Project Manager at SendCutSend, you will oversee ... Everyone here plays a real role in our success. We value people who are collaborative, innovative ...

Thermo Systems

Control Systems Engineer

Sparks, NV · On-site

... customer success, and financial strength. Job Summary: Works on control system projects; gains ... Technical Responsibilities: * Develop basic troubleshooting skills. * Accumulate field experience.

The Home Depot

Senior Technical Program Manager

Reno, NV · Remote

$112K - $168K/yr

... helps customers use energy more productively, reduce carbon emissions, and operate with the ... Success means building disciplined processes, producing reliable audit evidence, and turning ...

Thermo Systems LLC

Control Systems Engineer

Sparks, NV · On-site

... customer success, and financial strength. Job Summary: Works on control system projects; gains ... Technical Responsibilities: * Develop basic troubleshooting skills. * Accumulate field experience.

SendCutSend Inc [175255]

Customer Support Manager

Reno, NV · On-site

$85K - $105K/yr

Everyone here plays a real role in our success. We value people who are collaborative, innovative ... Experience working closely with Operations, Production, Engineering, or other technical teams

New

Sleep Doctor

Technical Product Associate, Lifecycle

Reno, NV · On-site

$166K - $192K/yr

Success in this role means that lifecycle campaigns launch quickly, customer data is reliable, and ... CRM, Canvas Medical, NikoHealth, Customer.io, billing systems, and supporting integrations.

KH Aerospace

Project Manager - Engineering

Reno, NV · On-site

KHA supports a number of customers to carry out missions involving aerial reconnaissance, survey ... Success in this role requires exceptional organizational skills, strong technical project ...

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All JobsTechnical Customer Success JobsTechnical Customer Success Manager JobsTechnical Customer Success Manager Jobs in Reno, NV

Technical Customer Success Manager information

See Reno, NV salary details

$50.9K

$151.8K

$192.9K

How much do technical customer success manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for technical customer success manager in Reno, NV is $151,841.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,200.00 and $180,500.00 per year, depending on experience, location, and employer.

What is a technical customer success manager?

A Technical Customer Success Manager (TCSM) is responsible for ensuring customers successfully adopt and utilize a company's technical products or services. They bridge the gap between customers and internal teams, providing technical guidance, troubleshooting issues, and optimizing product usage. TCSMs work closely with sales, support, and product teams to drive customer satisfaction, retention, and long-term success. Their role often includes onboarding new customers, providing training, and identifying opportunities for upselling or expansion. Ultimately, they help customers achieve their desired outcomes while driving business growth.

What are the typical daily responsibilities of a technical customer success manager?

Technical Customer Success Managers typically spend their days onboarding new clients, addressing technical questions or issues, and ensuring customers are maximizing the value of the company's products or services. This role often involves collaborating closely with engineering, product, and sales teams to resolve escalated issues and advocate for customer needs. Regular responsibilities may include conducting training sessions, monitoring customer health metrics, and identifying upsell or renewal opportunities. Effective communication and multitasking are essential, as you'll be managing multiple client accounts and projects simultaneously. This dynamic environment offers a great balance of technical problem-solving and relationship management.

What are the key skills and qualifications needed to thrive in the technical customer success manager position, and why are they important?

To thrive as a Technical Customer Success Manager, you need a strong background in account management, technical troubleshooting, and customer relationship management, often supported by experience in SaaS or IT environments and a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and relevant certifications (e.g., Salesforce, ITIL, or technical support certificates) are highly valuable. Exceptional communication, proactive problem-solving, and strong organizational skills set top candidates apart. These competencies are crucial for driving customer satisfaction, ensuring smooth onboarding and support, and successfully bridging the gap between technical teams and clients.

What are popular job titles related to Technical Customer Success Manager jobs in Reno, NV?

For Technical Customer Success Manager jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Technical Customer Success Manager jobs in Reno, NV look for?

The top searched job categories for Technical Customer Success Manager jobs in Reno, NV are:

What cities near Reno, NV are hiring for Technical Customer Success Manager jobs?

Cities near Reno, NV with the most Technical Customer Success Manager job openings:

Technical Customer Success Manager jobs near you
Infographic showing various Technical Customer Success Manager job openings in Reno, NV as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $151,841 per year, or $73 per hour.

Technical Project Manager

Send Cut Send LLC

Reno, NV • On-site

$114K - $145K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Job Type
Full-time
Description
As the Technical Project Manager at SendCutSend, you will oversee technical projects that improve manufacturing processes, support new equipment and facility expansions, launch new services, and drive operational efficiencies. You will coordinate cross functional teams, manage project schedules, budgets, and risks, and ensure projects are successfully executed while supporting the company's continued growth and innovation. This role requires a highly organized, technically minded professional who thrives in a fast paced manufacturing environment, effectively balances multiple priorities, and keeps stakeholders aligned throughout the project lifecycle.
Why SendCutSend?
SendCutSend is an on-demand manufacturing company specializing in custom sheet metal and CNC machining. We serve more than 150,000 engineers, fabricators, and businesses across the U.S. and Canada. We operate out of five facilities located in Nevada, Kentucky, and Texas.
Our business is built on reliability, accountability, quality, and constant improvement. Everyone here plays a real role in our success. We value people who are collaborative, innovative, and committed to detailed high-quality work. We're scaling fast and building the future of manufacturing. If you're excited to join the team and grow with us, we want to hear from you!
What you'll do
  • Lead projects from start to finish, ensuring they're delivered on time and within budget
  • Work closely with stakeholders to define project goals, scope, and timelines
  • Monitor project progress, spot potential roadblocks,
  • Coordinate communication across departments, facilitate project meetings, and provide regular project updates to keep stakeholders aligned throughout each project. Develop and maintain detailed project documentation, including plans, schedules, budgets, and reports
  • Collaborate with leadership to prioritize projects based on company goals
  • Use project management tools to track and report project performance
  • Engage with vendors and contractors, review vendor quotes and scopes of work, and provide recommendations to stakeholders during project planning.
  • Projects will range from planning the opening of new 150k sqft manufacturing facilities, installation of new equipment, new SendCutSend services, new manufacturing processes, and efforts to increase efficiencies

Minimum Qualifications
  • Bachelor's degree in Business, Manufacturing Engineering, Mechanical Engineering, Industrial Engineering, Project Management, or related field preferred
  • Manufacturing experience is a must
  • 5-7 years of hands-on project management experience
  • Experience managing projects within a manufacturing environment
  • Proven track record of managing projects in a fast-paced setting
  • Strong organizational skills and ability to manage time effectively
  • Excellent communication skills, both written and verbal
  • Proficiency with project management software and productivity tools (e.g. Google Suite, MS Project, MS Office)
  • Familiarity with quality standards such as ISO 9001:2015, Six Sigma, and Lean Manufacturing
  • Ability to juggle projects while prioritizing and meeting deadlines
  • Problem-solving mindset with a knack for finding proactive solutions
  • Familiarity with ERP systems, manufacturing operations, facilities, compliance, and cross functional collaboration with engineering and software teams

Preferred Qualifications
  • PMP certification is preferred
  • Experience in permitting with respect to industrial/commercial manufacturing buildings is a plus
  • Experience managing capital projects, equipment installations, facility expansions, or new manufacturing process implementations
  • Experience working with cross functional teams including Engineering, Operations, Facilities, IT, and Product Development

Essential Physical Requirements
  • Ability to move throughout office and manufacturing environments for extended periods
  • Ability to use a computer and other standard office equipment for extended periods
  • Ability to stand, walk, bend, and climb stairs while conducting shop floor reviews
  • Ability to visually inspect equipment, materials, and processes to assess quality and safety
  • Ability to occasionally lift up to 25 pounds
  • Ability to work in environments with noise, moving equipment, temperature variation, and industrial hazards while following safety protocols

Work Environment
  • This role works across office and manufacturing environments and requires regular presence on the shop floor
  • Use of required personal protective equipment (PPE) when in manufacturing areas
  • Exposure to noise, moving machinery, and metal materials
  • Occasional travel to company facilities to support projects and product launches
  • Fast-paced, collaborative environment working across multiple teams and locations

Benefits:
  • Health, Vision & Dental Insurance
  • 401(k) match up to 4%
  • Paid time off
  • 6 Company-Paid Holidays
  • Tuition Reimbursement
  • Paid Parental Leave
  • Short-Term Disability
  • Lunch Provided Daily
  • Safety Shoe Voucher
  • Employee Discounts!
  • Flexible Schedule for Work/Life Balance

Salary Description
$114,000- $145,000/annually

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