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NJ · On-site

Order Management & Coordination * Process customer orders, quotations, returns, and order changes ... Requirements: * 2+ years of experience in technical customer service, customer support, order ...

Veolia

Technical Customer Advisor

Marlborough, MA

When needed, consult with Technical Customer Supervisor for support on any of the below ... Own the communication (both internal and external) for all aspects of customer service. * Manage ...

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Technical Customer Service Manager information

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$117.5K

How much do technical customer service manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for technical customer service manager in the United States is $113,209.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is the difference between Technical Customer Service Manager vs Customer Support Supervisor?

AspectTechnical Customer Service ManagerCustomer Support Supervisor
CredentialsRelevant technical certifications, customer service experienceCustomer service experience, leadership skills
Work EnvironmentTechnical support teams, cross-department collaborationCustomer service teams, call centers
Employer & IndustryTech companies, software firms, IT servicesRetail, telecom, service industries
Search & Comparison IntentUnderstanding technical support roles, career pathsSupervisory roles, team management in customer service

The Technical Customer Service Manager focuses on managing technical support teams, resolving complex issues, and ensuring technical solutions meet customer needs. In contrast, the Customer Support Supervisor oversees customer service teams, focusing on team performance and customer satisfaction. Both roles require strong communication skills, but the Technical Customer Service Manager emphasizes technical expertise, while the Supervisor emphasizes team leadership.

What does a technical customer service manager do?

A technical customer service manager oversees support teams that assist customers with technical issues related to products or services. They coordinate troubleshooting, ensure customer satisfaction, and often use tools like CRM software to track and resolve problems efficiently.

What cities are hiring for Technical Customer Service Manager jobs?

Cities with the most Technical Customer Service Manager job openings:

What are the most commonly searched types of Technical Customer Service jobs?

The most popular types of Technical Customer Service jobs are:

What states have the most Technical Customer Service Manager jobs?

States with the most job openings for Technical Customer Service Manager jobs include:

What are popular job titles related to Technical Customer Service Manager jobs?

For Technical Customer Service Manager jobs, the most frequently searched job titles are:

Technical Customer Service Manager jobs near you
Infographic showing various Technical Customer Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $113,209 per year, or $54.4 per hour.

Technical Customer Service

NJ • On-site

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Re-posted 19 days ago

Job description

Responsibilities:

Customer Support & Technical Assistance

  • Serve as a trusted resource for customers by providing timely and professional support through phone, email, and other communication channels.
  • Respond to customer inquiries related to products, specifications, availability, pricing, and order status.
  • Provide technical guidance and product support for industrial components, hardware, fasteners, and related products.
  • Review customer requirements and assist in identifying appropriate product solutions based on application needs.
  • Investigate and resolve customer concerns by coordinating with internal teams to ensure effective solutions.
  • Maintain a high level of customer satisfaction through responsive communication and attention to detail.

Order Management & Coordination

  • Process customer orders, quotations, returns, and order changes accurately within the ERP system.
  • Track customer orders from initial entry through shipment and delivery.
  • Communicate order updates, product availability, lead times, and delivery expectations.
  • Partner with purchasing, warehouse, production, and logistics teams to support accurate and timely fulfillment.
  • Maintain accurate customer records, documentation, and order history.

ERP & Process Support

  • Utilize ERP software to manage orders, customer information, inventory inquiries, and reporting.
  • Ensure data accuracy and completeness within ERP and CRM systems.
  • Assist with internal reporting and process improvement initiatives.


Requirements:

  • 2+ years of experience in technical customer service, customer support, order coordination, or a related role.
  • Experience working in an industrial, manufacturing, distribution, or technical product environment preferred.
  • Knowledge of industrial components, fasteners, hardware, or related products preferred.
  • Experience using ERP systems such as Syteline, Infor, Epicor, SAP, NetSuite, or similar platforms.
  • Strong verbal and written communication skills.
  • Excellent organizational skills with the ability to manage multiple priorities.
  • Strong attention to detail and commitment to accuracy.
  • Proficiency with Microsoft Office Suite, including Excel, Outlook, and Word.


What We Offer:

  • Competitive compensation package.
  • Comprehensive benefits including medical, dental, vision, and 401(k).
  • Stable and growing work environment.
  • Opportunities for professional development and advancement.
  • Training and support to expand technical knowledge and industry expertise.


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