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Technical Customer Service Manager Jobs in Michigan

Hobby Lobby Careers

Customer Service Manager

Petoskey, MI · On-site

$16 - $17/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Hobby Lobby

Customer Service Manager

Petoskey, MI · On-site

$16 - $17/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

FPC Peachtree

Customer Service Manager

Holland, MI · On-site

They are seeking a Customer Service Manager to own the end-to-end customer relationship process, ensure accurate and timely billing, and drive continuous improvement across service and inventory ...

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Technical Customer Service Manager information

What is the difference between Technical Customer Service Manager vs Customer Support Supervisor?

AspectTechnical Customer Service ManagerCustomer Support Supervisor
CredentialsRelevant technical certifications, customer service experienceCustomer service experience, leadership skills
Work EnvironmentTechnical support teams, cross-department collaborationCustomer service teams, call centers
Employer & IndustryTech companies, software firms, IT servicesRetail, telecom, service industries
Search & Comparison IntentUnderstanding technical support roles, career pathsSupervisory roles, team management in customer service

The Technical Customer Service Manager focuses on managing technical support teams, resolving complex issues, and ensuring technical solutions meet customer needs. In contrast, the Customer Support Supervisor oversees customer service teams, focusing on team performance and customer satisfaction. Both roles require strong communication skills, but the Technical Customer Service Manager emphasizes technical expertise, while the Supervisor emphasizes team leadership.

What does a technical customer service manager do?

A technical customer service manager oversees support teams that assist customers with technical issues related to products or services. They coordinate troubleshooting, ensure customer satisfaction, and often use tools like CRM software to track and resolve problems efficiently.

What cities in Michigan are hiring for Technical Customer Service Manager jobs?

Cities in Michigan with the most Technical Customer Service Manager job openings:

Technical Customer Service Manager jobs near you
Infographic showing various Technical Customer Service Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Technical Customer Service Representative

Coldwater, MI • On-site

Fox Service Company
Personal Services • 201 - 500 employees
Learn more about Fox Service Companyexternal

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 9 days ago

Job description

Technical Service Representative

Analyze, troubleshoot, and resolve technical-related issues for installation, warranty, product fit, and other customer issues.

Position Responsibilities:

  • Work in a fast-paced environment, taking incoming technical service calls from customers.
  • Listen, then analyze to resolve technical issues or questions
  • Communicate with customers in a professional and respectful manner
  • Provide solid problem-solving skills with proficient attention to detail
  • Provide outstanding customer service
  • Efficient in returning all calls, emails, or any other form of follow-up needed to the customer
  • Work as a team with the customer service and sales teams to ensure customer needs are met.
  • Monitor forums for technical-related topics
  • Collaborate with R&D on engineering and common customer service issues
  • Comply with all local, state, and federal laws and compliance

Specific Knowledge, Skills, and Abilities:

  • Strong organizational and time management skills.
  • Strong technical understanding of products and vehicles
  • Must be able to work well under pressure.
  • Ability to read product prints
  • Effective and professional written and verbal communication skills
  • Meticulous attention to detail and accuracy.
  • Ability to establish and meet deadlines.
  • Flexibility and the ability to thrive in a fast-paced environment.

Education:

  • High School Diploma or GED required

Experience:

  • Technical background in vehicle mechanics and function
  • Understanding of suspension is a plus

Work Environment and Physical Requirements:

  • Cubicle setting
  • Sitting for long periods of time
  • Long periods of computer usage

Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs' essential functions.

FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs – on merit and the principles of equal employment opportunity.

Fox offers an excellent compensation package and wide-ranging opportunities for professional development. Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching. Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.

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