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Technical Communications Manager Jobs in Springfield, MA

mSupply

HVAC Technical Support Specialist

Hartford, CT

$80K - $95K/hr

Coordinates recalls, product rework, and manages technical communications. * Maintains technical documentation and supports training programs. * Handles incoming calls with professionalism and ...

Marcone

HVAC Technical Support Specialist

Hartford, CT · On-site +1

$80K - $95K/yr

Coordinates recalls, product rework, and manages technical communications. * Maintains technical documentation and supports training programs. * Handles incoming calls with professionalism and ...

Eppendorf

Technical Product Manager f/m/d

Enfield, CT · On-site

$169K - $195K/yr

... Manager to drive technical excellence and service effectiveness for their product lines. The role ... communications to strengthen technical performance. • Plan and implement divisional or globally ...

Eppendorf SE

Technical Product Manager f/m/d

Enfield, CT · On-site

$75K - $85K/yr

Strong training and communication skills: you can design and deliver technical training, explain ... Demonstrated ability to manage cross-functional projects such as design changes, recalls and ...

Eppendorf SE

Technical Product Manager f/m/d

Enfield, CT · On-site

$75K - $85K/yr

Strong training and communication skills: you can design and deliver technical training, explain ... Demonstrated ability to manage crossfunctional projects such as design changes, recalls and ...

NAM Info Inc

Technical Program Manager Gen AI

Hartford, CT · On-site

$130K - $168K/yr

Title: Technical Program Manager Gen AI Location: Hartford, CT (Day 1 onsite role) Duration: 12 ... communication and collaboration among cross functional teams and stakeholders Conduct regular ...

Munich Re

Technical Architect

Hartford, CT · On-site

$66.75 - $80.75/hr

Oversee & Manage best practice implementation for system design in collaboration with Solution and ... Clear, concise verbal and written communication skills, with the ability to influence decisions at ...

Munich Re

Technical Architect

Hartford, CT

$66.75 - $80.75/hr

Oversee & Manage best practice implementation for system design in collaboration with Solution and ... Clear, concise verbal and written communication skills, with the ability to influence decisions at ...

BlueCrest

Technical Trainer

Hartford, CT · On-site +1

$32.75 - $43.75/hr

This position requires a combination of technical knowledge and communication ability to ... Manage classroom time and audience participation appropriately. * Provide one-on-one coaching to ...

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All JobsTechnical Communications JobsTechnical Communications Manager JobsTechnical Communications Manager Jobs in Springfield, MA

Technical Communications Manager information

See Springfield, MA salary details

$50.8K

$151.8K

$192.8K

How much do technical communications manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for technical communications manager in Springfield, MA is $151,755.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,100.00 and $180,400.00 per year, depending on experience, location, and employer.

What is the difference between Technical Communications Manager vs Technical Writer?

AspectTechnical Communications ManagerTechnical Writer
CredentialsBachelor's degree in Communications, Technical Writing, or related field; often with project management experienceBachelor's degree in English, Communications, or related field; certifications like STC are common
Work EnvironmentLeads teams, manages communication projects, collaborates with multiple departmentsCreates technical documents, manuals, and guides independently or in small teams
Industry UsageUsed across tech, manufacturing, and engineering companies for overseeing documentation teamsCommonly employed in software, engineering, and technical fields for producing documentation

The Technical Communications Manager oversees documentation teams and manages communication projects, while the Technical Writer focuses on creating technical content. Both roles require strong writing skills and technical knowledge, but the manager has additional responsibilities in leadership and project management.

What are the key skills and qualifications needed to thrive as a Technical Communications Manager, and why are they important?

To thrive as a Technical Communications Manager, you need expertise in technical writing, project management, and a solid understanding of the relevant industry, usually backed by a degree in communications, English, or a related field. Familiarity with documentation tools like MadCap Flare, Adobe FrameMaker, and content management systems, as well as certifications such as CPTC, is highly valuable. Exceptional leadership, collaboration, and interpersonal skills set top performers apart by enabling them to manage teams and bridge gaps between technical and non-technical stakeholders. These skills and qualities are crucial for producing clear, accurate documentation and ensuring consistent messaging across complex technical projects.

What does a Technical Communications Manager do?

A Technical Communications Manager oversees the creation and delivery of technical documents, manuals, and other communication materials that explain complex information in a clear and accessible way. They manage teams of technical writers, editors, and content developers, ensuring that all documentation meets quality standards and aligns with organizational goals. Additionally, they collaborate with engineers, product managers, and other stakeholders to gather information and ensure accuracy. Their role is crucial in helping users and employees understand technical products, systems, or services.

How does a Technical Communications Manager typically collaborate with engineering and product teams?

Technical Communications Managers work closely with engineering and product teams to gather accurate technical information and ensure documentation aligns with product releases. They often attend cross-functional meetings, translate complex technical concepts into user-friendly content, and coordinate review cycles with subject matter experts. Building strong relationships with these teams is key to creating clear, timely, and effective documentation. This collaboration also helps Technical Communications Managers anticipate upcoming changes and proactively update resources for end-users.
What are popular job titles related to Technical Communications Manager jobs in Springfield, MA? For Technical Communications Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Technical Communications Manager jobs in Springfield, MA look for? The top searched job categories for Technical Communications Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Technical Communications Manager jobs? Cities near Springfield, MA with the most Technical Communications Manager job openings:
Technical Communications Manager jobs near you
Infographic showing various Technical Communications Manager job openings in Springfield, MA as of June 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $151,755 per year, or $73 per hour.

HVAC Technical Support Specialist

mSupply

Hartford, CT

$80K - $95K/hr

Full-time

Posted 10 days ago

Job description

About mSupply TM
mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a broad product selection and a national distribution network.

With 2,000 employees across the United States and Canada, mSupply delivers speed and reliability at scale, with a vast product inventory and same-day shipping. Its family of brands is focused on making sure customers always get the Right Products. Right Now.™ For more information, visit mSupply.com.

About BellSimons
Connecticut-based BellSimons has supplied HVAC, plumbing and refrigeration products to residential and commercial customers since 1940. The company offers a full range of equipment, controls, parts and supplies from industry-leading brands including RUUD, Mitsubishi Electric, Delta and Moen. For more information, visit bellsimons.com.

Job Summary

The HVAC Technical Support Specialist is a remote/field based position provides pre- and post-sale technical support, as well as training for customers and employees. This role collaborates cross-functionally with sales and support teams and delivers product and staff training as needed.

Job Duties amp; Responsibilities

  • Provides prompt, courteous, and effective customer service across all communication channels.

  • Maintains professionalism and composure in all customer interactions, including high-pressure situations.

  • Builds strong relationships with customers and vendors while upholding ethical standards.

  • Collaborates cross-functionally to resolve issues efficiently and positively.

  • Designs and delivers employee and product training in collaboration with management.

  • Delivers technical support to dealers by phone and on-site.

  • Shares service bulletins and addresses product performance issues.

  • Resolves dealer and consumer issues, including on-site visits and technical support.

  • Coordinates recalls, product rework, and manages technical communications.

  • Maintains technical documentation and supports training programs.

  • Handles incoming calls with professionalism and efficiency.

  • Designated Safety Sensitive Position requiring consistent alertness and adherence to safety protocols.

  • Travels as needed to support job responsibilities.

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