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Technical Accounts Manager Jobs in Delaware (NOW HIRING)

Qualys

Senior Technical Account Manager

Wilmington, DE · On-site

Provide product and technical support for assigned accounts * Identify and develop potential new business opportunities * Convey customer requirements to Product Management, Marketing and Engineering ...

Iff

Technical Service Account Manager

Wilmington, DE · On-site +1

The Technical Service Account Manager in Grain Processing will be directly responsible for ... accounts within the Carbohydrate Processing and Fuel Alcohol markets. Where You'll Make a ...

MODERNCONTROLS LLC.

BAS Account Manager

New Castle, DE · On-site

... to interpret technical drawings, specifications, and system designs Skills & Competencies Strong communication and relationship-building skills Proven ability to manage multiple accounts and ...

ModernControls LLC

BAS Account Manager

New Castle, DE · On-site

... to interpret technical drawings, specifications, and system designs Skills & Competencies Strong communication and relationship-building skills Proven ability to manage multiple accounts and ...

The Hiller Companies

Account Manager

New Castle, DE · On-site

The Account Manager is responsible for generating new business and supporting the growth in the ... The position requires multi-faceted technical and sales skilled individual to expand our market ...

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Technical Accounts Manager information

What is the difference between Technical Accounts Manager vs Customer Success Manager?

AspectTechnical Accounts ManagerCustomer Success Manager
Primary FocusTechnical support, issue resolution, and account management for technical productsCustomer retention, onboarding, and overall satisfaction
Required SkillsTechnical knowledge, troubleshooting, communicationRelationship building, communication, customer advocacy
Work EnvironmentTechnical teams, client sites, support centersSales teams, client offices, remote
CertificationsTechnical certifications (e.g., Cisco, Microsoft)Customer service or management certifications (e.g., CSCP)

The Technical Accounts Manager primarily handles technical support and account management for clients with complex products, requiring technical expertise. In contrast, the Customer Success Manager focuses on ensuring customer satisfaction and retention through relationship management. Both roles are vital in client-facing environments but differ in their core responsibilities and skill sets.

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For Technical Accounts Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Technical Accounts Manager jobs in Delaware look for?

The top searched job categories for Technical Accounts Manager jobs in Delaware are:

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Cities in Delaware with the most Technical Accounts Manager job openings:

Technical Accounts Manager jobs near you
Infographic showing various Technical Accounts Manager job openings in Delaware as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Senior Technical Account Manager

Relativity

Wilmington, DE • On-site

$134K - $202K/yr

Other

Posted 4 days ago

Job description

Posting Type

Remote/Hybrid

Job Overview

TheTechnical Account Management Teamproactively supportsour customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products. As a member of the Technical Account Management Team, theTechnical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and KPIs.
The TAM is responsible for developing an account plan and strategy for leveraging the Relativity platform to achieve the customers' desired objectives. The TAM performs ongoing technical account oversight and manages the technical relationship with the customer. In this role you will be required to work cross-functionally and apply critical thinking skills to solve problems and guide internal stakeholders to appropriate solutions for our business and customers.
This role requires prior Relativity experience.

Job Description and Requirements

  • Developa strong understanding of projectsimpactingyour service area andensuringservice impact is minimized
  • Help guide the resolution ofcriticalcustomerincidents
  • Leadtechnical success plansto ensure customers have a positiveand successfulexperienceusing Relativity
  • Be accountable for the quality of Serviceprovided; ensuring future demand from growth and projects is understood and factored into capacity planningforcustomers
  • Intherole of an SME, work collaboratively with cross-functional teams to enhance the product and createa bettercustomer experience across multiple verticals
  • Drive internal service review meetings covering performance, service improvements,quality,and process
  • Partner with other senior level team membersinProduct,and Engineering as needed to troubleshoot and resolve customer incidents
  • When interacting with ourcustomers, takethe initiativetoprovidethe bestpracticeson theuse ofRelativity
  • Maintain the flexibility to work othertime framesas needed or requested
  • Commitment to and consistent demonstration of core company values
  • Contributeto and follow Knowledge-Centered Support (KCS) processes and best practices
  • Exhibit subject matter expert (SME) knowledge inRelativity
  • Relativity Certified Administratorrequired
  • Abilitytravel10% of the time for customer engagements.

Preferred Qualifications

  • Provenexperience with SQL and Windows platform, and/orexperience troubleshooting complextechnical issuesacross the enterprise.

  • Strongwritten and verbal communication skills

  • Ability to work efficiently under pressure, drive projects to completion and meet deadlines.

  • Ability to manage multiple projects simultaneouslyand prioritize based on company and teamobjectives.

  • Meticulous attention to detail.

  • Experience working inaSaaS,IaaSand/orHybridenvironments

  • Experience with and knowledge of e-discovery industry and products.

  • ITIL Certification

  • Relativity Expert

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$134,000 and $202,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills:

Business Intelligence (BI), Communication, Data Analysis, Database Management, Data Governance, Data Visualization, Information Retrieval, Legal Analysis, Legal Research, Natural Language

Apply