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Technical Account Jobs in Georgia (NOW HIRING)

Ping Identity

Technical Account Manager

Atlanta, GA · On-site

$120K - $140K/yr

As a Technical Account Manager (TAM), you will be responsible for working with new and existing clients to ensure that they are successful with their Ping solutions. As part of the company's Global ...

Adobe

Sr. Technical Account Manager

Atlanta, GA · On-site

Our Technical Account Managers (TAM) form, cultivate, and uphold one-to-one relationships with our outstanding customers. They deliver a defined set of technical services focused on maintaining ...

Yardi

Associate Technical Account Manager

Atlanta, GA · On-site

$31.25 - $32.81/hr

Join our Public Housing Team as an Associate Technical Account Manager (ATAM). As an ATAM on Yardi's Public Housing Team, your mission is clear: deliver exceptional customer support, prioritize ...

T-Mobile

Account Manager, Technical

Atlanta, GA · On-site

$68K - $124K/yr

High School Diploma/GED (Required) * 2-4 years - Managing Technical Porjects * Less than 2 years ... account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 ...

Outreach

Staff Technical Escalations Manager

Atlanta, GA · On-site

$95K - $145K/yr

As a Staff Technical Escalations Manager at Outreach, you thrive on challenge, remain calm under ... Outreach has a Red Account Program and an Incident Management Program, our frameworks for ...

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Technical Account information

What are the key skills and qualifications needed to thrive as a Technical Account Manager?

To thrive as a Technical Account Manager, you need a solid background in IT or computer science, strong problem-solving abilities, and experience managing customer relationships. Familiarity with CRM systems, cloud platforms, and technical troubleshooting tools, as well as certifications like ITIL or relevant vendor-specific credentials, are frequently required. Exceptional communication, client management, and organizational skills set top performers apart in this role. These competencies are crucial for ensuring customer satisfaction, resolving technical issues efficiently, and driving long-term business partnerships.

How does a Technical Account Manager typically work with client teams to address technical challenges?

Technical Account Managers (TAMs) play a crucial role in bridging the gap between clients and technical support teams. They work closely with client stakeholders to understand their business objectives, proactively identify potential technical issues, and develop tailored solutions. TAMs often coordinate with internal engineers, product specialists, and support staff to ensure smooth implementation and resolution of client concerns. This collaborative approach helps build trust and ensures that clients receive timely, effective support, which is essential for long-term partnerships.

What is the difference between Technical Account vs Technical Support Specialist?

AspectTechnical AccountTechnical Support Specialist
CredentialsTypically requires technical certifications, account management experienceRequires technical knowledge, certifications like CompTIA, or vendor-specific training
Work EnvironmentClient-facing, proactive account management, strategic planningSupport-focused, reactive troubleshooting, customer assistance
Employer & Industry UsageUsed in tech companies, SaaS providers, enterprise solutionsCommon across IT, software, hardware support roles

While both roles involve technical knowledge, a Technical Account Manager focuses on maintaining client relationships and strategic planning, whereas a Technical Support Specialist primarily handles troubleshooting and resolving technical issues. Understanding these differences helps in choosing the right career path or job search focus.

Are technical account jobs high paying?

Technical account management roles often offer competitive salaries, especially for those with technical skills, certifications, and experience in customer support, IT, or software. Salaries can vary based on industry, location, and company size but generally tend to be higher than average for entry-level positions and increase with expertise and responsibilities.

What is a technical account job?

A technical account job typically involves providing technical support, consulting, and solutions to clients, often focusing on product implementation, troubleshooting, and maintaining customer relationships. It requires strong technical skills, knowledge of relevant tools or platforms, and effective communication to address client needs and ensure satisfaction.

What are the most commonly searched types of Technical Account jobs in Georgia?

The most popular types of Technical Account jobs in Georgia are:

What are popular job titles related to Technical Account jobs in Georgia?

For Technical Account jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Technical Account jobs in Georgia look for?

The top searched job categories for Technical Account jobs in Georgia are:

Technical Account jobs near you
Infographic showing various Technical Account job openings in Georgia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 46% In-person, and 54% Remote job distribution.

Technical Account Manager

Ping Identity

Atlanta, GA • On-site

$120K - $140K/yr

Full-time

Medical, Retirement, PTO

Re-posted 3 hours ago

Key responsibilities

  • Work with clients to ensure successful deployment and optimization of Ping solutions.

  • Provide technical recommendations, configuration assistance, and product demonstrations to clients.

  • Coordinate with internal teams and conduct business reviews to address customer needs and ensure satisfaction.

Job description

About Ping Identity: 

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 

As a Technical Account Manager (TAM), you will be responsible for working with new and existing clients to ensure that they are successful with their Ping solutions. As part of the company's Global Support Organization, you will work with a variety of cross functional teams at Ping to ensure a client's journey from purchase to production is smooth and well managed. You will partner with the customer to ensure each customer is fully optimized on their existing deployed solutions. In summary, your job is to ensure that you deliver value to our customers.

You will:

  • Provide clients with technical recommendations and best practices for Ping solutions based on their identity and security needs
  • Facilitate visibility into company's product roadmap to help educate and engage customers
  • Assist with over-the-shoulder configuration help on features and flows
  • Coordinate and conduct business reviews with customer leadership to highlight success against goals/performance
  • Assistance in planning, strategizing roll-outs and upgrades for platform adoption by the customer
  • Provide customers with ad-hoc training to help build the skills in the 'most needed' areas
  • Engage in the escalation and priority of support tickets created by clients in the program as needed
  • Provide product demonstrations of Ping technologies
  • Coordinate with other Ping Identity teams – including Support, Engineering and Product Management teams – to ensure customer needs are being addressed and resolved
  • Provide feedback to Product Management for future products or enhancements based on trends and requirements 
  • Occasional availability during off-hours to act as a liaison or escalation point of contact due to your customers upgrade or critical implementation of Ping products
  • Manage ongoing customer needs effectively to ultimately drive high customer retention and loyalty

You have:

  • Understanding of Java and knowledge of web technologies 
  • Must have a minimum of 5 years' enterprise customer facing experience in a Customer Success, Sales Engineering, Support or Professional Services role
  • Strong verbal and written communication skills
  • Strong organizational skills
  • Experience with SFDC or equivalent CRM systems
  • Ability to manage proactive and reactive tasks effectively
  • Proven track record in managing relationships with large enterprise clients
  • Experience with Identity Management, Access Management or Federation
  • On-call may be a requirement for this position

You have an advantage if:

  • Experience with Ping Identity solutions and APIs
  • Experience with Windows and Linux operating systems
  • General networking knowledge of protocols like HTTP/S, TCP/IP
  • General knowledge of protocols such as SAML, OAuth, or OpenID Connect is a plus
  • Bachelor's Degree in Computer Science or equivalent experience

Salary Range 

$120,000 to $140,000

In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day. 

Here are just a few of the things that make Ping special:

  • A company culture that empowers you to do your best work.
  • Employee Resource Groups that create a sense of belonging for everyone.
  • Regular company and team bonding events.
  • Competitive benefits and perks.
  • Global volunteering and community initiatives

Our Benefits: 

  • Generous PTO & Holiday Schedule 
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Opportunity for Education Reimbursement 
  • Commuter Offset (Specific locations) 

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.