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Technical Account Manager Jobs in Kitchener, ON (NOW HIRING)

Account Manager

Kitchener, ON · On-site +1

CA$78K - CA$90K/yr

Account Manager Remote (Canada) | Hybrid Available - Kitchener, ON Reports to: Director, Customer Success Salary Range (base pay): $78,000 - $90,000 About Encircle Encircle is leading the $1.6 ...

Account Manager Who We Are: Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading ...

Account Manager Who We Are: Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading ...

What You'll Do Reporting directly to the Canada Sales Director, the Account Manager will drive growth with our Tier 2, Specialty, and Independent accounts across Canada while expanding this portfolio ...

As an Account Manager, you'll join a large operations team who provide dedicated support to our portfolio of customers. Day to day, you will be responsible for tracking shipments for customers ...

Account Manager

Milton, ON · On-site

CA$85K/yr

We offer an agile, expert team of trusted, technical problem solvers that provide reliable access ... The Deschenes Group is consistently ranked among Canada's Best Managed Companies, a true testament ...

We offer an agile, expert team of trusted, technical problem solvers that provide reliable access ... The Deschênes Group is consistently ranked among Canada's Best Managed Companies, a true testament ...

The Sales Account Manager is responsible for the management of sales and relationships with new and ... Background in mechanical engineering, industrial design or related technical field is an asset

The Account Manager is responsible for Quoting, Project Manager mentorship and Business Development tasks. Job Requirements * Must know the general industries that relate to surveying: building ...

Survey Account Manager

Kitchener, ON · On-site

CA$130K - CA$180K/yr

The Account Manager is responsible for Quoting, Project Manager mentorship and Business Development tasks. Job Requirements * Must know the general industries that relate to surveying: building ...

As an Account Manager, you will apply your skills in a collaborative and team-driven environment. You will support Account Executives with developing and implementing marketing support and ...

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Technical Account Manager information

What is a technical account manager?

A Technical Account Manager (TAM) is a professional who serves as the main point of contact between a company and its clients for technical support and account management. TAMs work closely with customers to understand their technical needs, provide guidance on product usage, resolve issues, and ensure overall customer satisfaction. They often collaborate with engineering, sales, and support teams to deliver tailored solutions and help clients achieve their business objectives. TAMs play a crucial role in building long-term relationships and maximizing the value clients receive from a company's products or services.

How to become a technical account manager?

To become a technical account manager (TAM), you need a bachelor’s degree in advertising, communications, public relations, or a related field, and many aspiring TAMs also obtain a master’s degree. Other qualifications for this job include a thorough knowledge of business and marketing, experience as an assistant account manager or related position, and industry certification. The career of a technical account manager is demanding. You must stay focused and composed in high-stress, high-stakes situations. Strong communication skills are essential because you interact with clients, staff, and customers on a day-to-day basis.

What are the key skills and qualifications needed to thrive as a technical account manager, and why are they important?

To thrive as a Technical Account Manager, you need a solid background in IT or engineering, customer relationship management, and typically a degree in a relevant field. Familiarity with CRM software, cloud platforms, and technical troubleshooting tools is often required, along with certifications like ITIL or relevant vendor accreditations. Strong communication, problem-solving, and project management skills help you build trust and deliver value to clients. These competencies are essential for managing client expectations, resolving technical issues efficiently, and fostering long-term business partnerships.

How do technical account managers typically balance technical troubleshooting with client relationship management in their daily work?

Technical Account Managers (TAMs) often split their time between resolving technical issues and proactively nurturing client relationships. While addressing technical challenges—such as troubleshooting software integrations or coordinating with engineering teams—they also serve as the primary point of contact for clients, ensuring their needs are met and anticipating potential concerns. TAMs regularly schedule status meetings, provide product training, and relay client feedback to internal teams. This dual focus helps build trust and ensures clients maximize the value of the company's products and services.

What is the difference between Technical Account Manager vs Customer Success Manager?

AspectTechnical Account ManagerCustomer Success Manager
Primary FocusTechnical support, issue resolution, and product optimizationCustomer retention, onboarding, and relationship building
Required SkillsTechnical knowledge, problem-solving, communicationCommunication, relationship management, strategic planning
Work EnvironmentTechnical teams, client sites, support centersCustomer accounts, sales teams, onboarding sessions
Industry UsageIT, SaaS, tech companiesSoftware, SaaS, tech services

While both roles focus on client satisfaction, Technical Account Managers primarily handle technical issues and product optimization, whereas Customer Success Managers focus on building relationships and ensuring customer success and retention.

What job categories do people searching Technical Account Manager jobs in Kitchener, ON look for?

The top searched job categories for Technical Account Manager jobs in Kitchener, ON are:

What cities near Kitchener, ON are hiring for Technical Account Manager jobs?

Cities near Kitchener, ON with the most Technical Account Manager job openings:

Infographic showing various Technical Account Manager job openings in Kitchener, ON as of August 2026, with employment types broken down into 77% Full Time, 22% Part Time, and 1% Contract. Highlights an 75% Physical, 2% Hybrid, and 23% Remote job distribution.

Account Manager

Doman Building Materials Group Ltd

Acton, ON • On-site

CA$73K - CA$82K/yr

Full-time

Medical, Retirement

Re-posted 21 days ago


Job description

Account Manager

London/Southwestern, Ontario

Permanent Full-Time

Reference Number: CAN-ON-ACT-100-040626

ABOUT THE ROLE

Doman Building Materials is an exciting place to work as an Account Manager. Operating in every province throughout Canada, the Account Manager will support our customers in the Southwestern Ontario region.

As a key member of our sales team, you will represent all Doman’s product lines. You will maintain and develop existing accounts, promote manufacturers’ programs, and source new business opportunities.

ABOUT YOU

You have a passion for maintaining productive relationships with retailers and specifiers. Understanding your customers’ needs and bringing them industry knowledge is key to your success in this position. You are comfortable having technical product conversations with customers.

You combine your excellent presentation skills and prior outside sales experience to drive growth in your territory. You enjoy partnering with manufacturers’ representatives to develop and implement strategic growth in each of the product lines.

You are diligent with your call planning to ensure you are optimizing time with customers. Superior communication skills, a technical aptitude, and knowledge of the building material sector is your winning combination.

You also see the glass as half full, not half empty. If this describes you, check us out!

Requirements

SKILLS YOU NEED TO HAVE

  • Strong experience building relationships with and selling to senior-level managers, owners, contract sellers, and buying decision makers.
  • Understand the sales activities that are revenue generating and non-revenue generating.
  • Strong negotiation, problem-solving, and deal structuring skills.
  • Maintain a positive and enthusiastic attitude even in adverse situations.

ADDITIONAL SKILLS THAT ARE GOOD TO HAVE

  • Building industry or trade experience.
  • High level understanding of construction and building methods.
  • Excellent communication skills at a capacity to influence sales, in person and over the phone, with customers at various levels.
  • Able to lift up to 50 pounds or 23 kilos occasionally to refresh and maintain product displays.

EDUCATION

  • High school diploma is a minimum requirement.
  • Post secondary education in business or building industry is preferred.
  • Formal sales training is an asset.

Benefits

COMPENSATION AND BENEFITS

  • The typical hiring range for this position is $73,000 – $82,000 annually. The base pay offered is based on geographical location and may vary depending on the applicant’s job-related knowledge, skills, experience, and internal equity. Similar positions located in other geographical locations may not necessarily receive the same salary range. The compensation information is an estimate and provided to meet with applicable provincial Pay Transparency legislation.

As part of our total rewards offering, permanent employees in this position may be eligible for:

  • Annual incentive plan based on company performance.
  • Group pension plan with employer-matching contributions
  • Health benefits
  • Purchase Doman Building Materials Group Ltd. stock at a discounted price
  • Company car and gas card

OTHER WORK-RELATED BENEFITS

  • Base salary (not commission sale)
  • Retiree Health Benefits Program
  • Fitness reimbursement
  • Education reimbursement
  • Professional Development reimbursement
  • Scholarships for children
  • Discounts on product purchases
  • Employee referral bonus
  • Annual Service Awards

Travel:

  • 80% daily travel (driving) within the territory with occasional overnight stays. This territory covers Waterloo to Windsor. Communities supported include, but not limited to: London, St. Thomas, Sarnia, Tillsonburg and Tavistock.
  • You will need a valid Canadian driver’s license with a clean driving record. Maintaining a clean driving record is a condition of employment.
  • This role may travel to the United States for training purposes, you need a valid passport.

Employment Status: Full-time, year round

Work Location: This role is part of the Acton sales team. Ideally you are centrally located in the territory.


DISCLAIMER:

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, the Company reserves the right to revise the job or to require that other or different tasks be performed as assigned; and should not be construed as a position change or constructive dismissal.


This posting reflects an existing vacancy within our organization.

Applicants must be legally entitled to work in Canada without sponsorship.

Doman does not use artificial intelligence (AI) to screen, assess, and select candidates.

Doman welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We thank you for your interest; however, only those selected for an interview will be contacted.


IND- CWSJ