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Technical Account Manager Jobs in Fort Mill, SC (NOW HIRING)

Luxer One Zoho

Technical Account Manager

Charlotte, NC · On-site

Luxer Technical Account Manager: At Luxer One, we're committed to simplifying life by automating package acceptance and completely solving the package problem using the best technologies available.

Luxer One

Technical Account Manager

Charlotte, NC · On-site

$90 - $130/hr

PRIMARY -- Technical Management Serve as the primary technical point of contact for all assigned accounts Own system health, uptime, and performance monitoring across each customer's Luxer ...

Relativity

Senior Technical Account Manager

Charlotte, NC · On-site

$134K - $202K/yr

As a member of the Technical Account Management Team, theTechnical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and KPIs.

Nexus One

Technical Account Manager

Charlotte, NC · On-site

$150 - $210/hr

Own the NX1-side technical context for each account you cover -- keep engineering, FDEs, product ... managers -- not just the architecture leadership * Support the AE/SAD on technical pre-renewal ...

NexusOne

Technical Account Manager

Charlotte, NC · On-site

Own the NX1-side technical context for each account you cover - keep engineering, FDEs, product ... managers - not just the architecture leadership * Support the AE/SAD on technical pre-renewal ...

LS ELECTRIC America, Inc.

Account Manager

Charlotte, NC · On-site

Microgrids • Present technical and commercial proposals to customer stakeholders. Commercial ... account management, technical sales, or business development experience. • 3+ years within the ...

New

EOS

Account Manager

Charlotte, NC · On-site

Collaborate with internal departments (technical support, purchasing, logistics) to ensure smooth ... Previous experience in B2B account management or IT sales (reseller/distributor/vendor experience ...

EOS

Account Manager

Charlotte, NC · On-site

$60K - $70K/yr

In this role, you'll manage and grow a portfolio of existing B2B accounts, identifying upsell and ... Collaborate with internal departments (technical support, purchasing, logistics) to ensure smooth ...

EOS

Account Manager

Charlotte, NC · On-site

$60K - $70K/yr

In this role, you'll manage and grow a portfolio of existing B2B accounts, identifying upsell and ... technical support, purchasing, logistics) to ensure smooth delivery of services and solutions. • ...

Varonis

Account Manager

Charlotte, NC · On-site

$70 - $90/hr

Account Manager We are seeking an Account Manager who will sell and present Varonis products and ... Willingness to learn technical aspects of selling the Varonis product. * Bachelor's Degree from a ...

Hartmann

Account Manager

Rock Hill, SC

The Account Manager is responsible for the sale of HARTMANN products to healthcare facilities ... Effectively communicate appropriate technical, disease state, and product information to customers ...

New

Omega Point Partners

Account Manager

Charlotte, NC · On-site

Account Manager The Account Manager will serve as the primary point of contact for key customer accounts within a manufacturing environment. This individual will build and maintain long-term customer ...

New

varonis

Account Manager

Charlotte, NC · On-site

Description Account Manager The Company: Varonis (Nasdaq: VRNS) is a leader in data security ... Willingness to learn technical aspects of selling the Varonis product. * Bachelor's Degree from a ...

NSC Staffing

Account Manager

Charlotte, NC · On-site

$60 - $100/hr

Account Manager Location: Charlotte, NC Position Overview: NSC Technologies is seeking a motivated and relationship-driven Account Manager to join our dynamic team in Charlotte, NC. This is a client ...

New

Mondo

Account Manager

Charlotte, NC · On-site

$60K - $85K/yr

Apply now: Account Manager, Hybrid (Charlotte, NC) Job Title: Account Manager Location-Type: Hybrid, Charlotte, NC (1 day in office per week) Start Date: To be confirmed Duration: Permanent ...

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All JobsTechnical Account JobsTechnical Account Manager JobsTechnical Account Manager Jobs in Fort Mill, SC

Technical Account Manager information

See Fort Mill, SC salary details

$35.1K

$75.9K

$148.5K

How much do technical account manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for technical account manager in Fort Mill, SC is $75,946.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,500.00 and $88,300.00 per year, depending on experience, location, and employer.

What is a technical account manager?

A Technical Account Manager (TAM) is a professional who serves as the main point of contact between a company and its clients for technical support and account management. TAMs work closely with customers to understand their technical needs, provide guidance on product usage, resolve issues, and ensure overall customer satisfaction. They often collaborate with engineering, sales, and support teams to deliver tailored solutions and help clients achieve their business objectives. TAMs play a crucial role in building long-term relationships and maximizing the value clients receive from a company's products or services.

How to become a technical account manager?

To become a technical account manager (TAM), you need a bachelor’s degree in advertising, communications, public relations, or a related field, and many aspiring TAMs also obtain a master’s degree. Other qualifications for this job include a thorough knowledge of business and marketing, experience as an assistant account manager or related position, and industry certification. The career of a technical account manager is demanding. You must stay focused and composed in high-stress, high-stakes situations. Strong communication skills are essential because you interact with clients, staff, and customers on a day-to-day basis.

What are the key skills and qualifications needed to thrive as a technical account manager, and why are they important?

To thrive as a Technical Account Manager, you need a solid background in IT or engineering, customer relationship management, and typically a degree in a relevant field. Familiarity with CRM software, cloud platforms, and technical troubleshooting tools is often required, along with certifications like ITIL or relevant vendor accreditations. Strong communication, problem-solving, and project management skills help you build trust and deliver value to clients. These competencies are essential for managing client expectations, resolving technical issues efficiently, and fostering long-term business partnerships.

How do technical account managers typically balance technical troubleshooting with client relationship management in their daily work?

Technical Account Managers (TAMs) often split their time between resolving technical issues and proactively nurturing client relationships. While addressing technical challenges—such as troubleshooting software integrations or coordinating with engineering teams—they also serve as the primary point of contact for clients, ensuring their needs are met and anticipating potential concerns. TAMs regularly schedule status meetings, provide product training, and relay client feedback to internal teams. This dual focus helps build trust and ensures clients maximize the value of the company's products and services.

What is the difference between Technical Account Manager vs Customer Success Manager?

AspectTechnical Account ManagerCustomer Success Manager
Primary FocusTechnical support, issue resolution, and product optimizationCustomer retention, onboarding, and relationship building
Required SkillsTechnical knowledge, problem-solving, communicationCommunication, relationship management, strategic planning
Work EnvironmentTechnical teams, client sites, support centersCustomer accounts, sales teams, onboarding sessions
Industry UsageIT, SaaS, tech companiesSoftware, SaaS, tech services

While both roles focus on client satisfaction, Technical Account Managers primarily handle technical issues and product optimization, whereas Customer Success Managers focus on building relationships and ensuring customer success and retention.

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For Technical Account Manager jobs in Fort Mill, SC, the most frequently searched job titles are:

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The top searched job categories for Technical Account Manager jobs in Fort Mill, SC are:

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Cities near Fort Mill, SC with the most Technical Account Manager job openings:

Technical Account Manager jobs near you
Infographic showing various Technical Account Manager job openings in Fort Mill, SC as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $75,946 per year, or $36.5 per hour.

Technical Account Manager

Luxer One Zoho

Charlotte, NC • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description


Luxer Technical Account Manager:
At Luxer One, we're committed to simplifying life by automating package acceptance and completely solving the package problem using the best technologies available. Whether solving the problem in multifamily apartments, placing lockers in Libraries for a convenient pickup, or solving package management challenges for corporate offices, we dedicate ourselves to finding the best solutions for our customers.
Key responsibilities include:
Own the technical relationship and system health for all assigned accounts, ensuring customers get maximum value from the Luxer One platform - while surfacing and supporting growth opportunities through deep technical trust.
PRIMARY - Technical Management
  • Serve as the primary technical point of contact for all assigned accounts
  • Own system health, uptime, and performance monitoring across each customer's Luxer infrastructure
  • Proactively identify and resolve technical issues before they impact customer operations
  • Troubleshoot hardware and software issues; escalate to Engineering or Product when necessary
  • Lead technical onboarding for new locations - configurations, integrations, and go-live support
  • Train customers and on-site staff on system usage, best practices, and new feature adoption
  • Manage and document all technical configurations across assigned accounts
  • Conduct regular system health check-ins and technical business reviews
  • Partner with Product Development to relay technical feedback and champion customer needs
  • Collaborate with ISS to ensure seamless hand-offs and issue resolution

SECONDARY - Growth
  • Identify upsell and expansion opportunities uncovered through technical engagement
  • Partner with Account Executives to provide technical support on expansion proposals
  • Ensure customers submit Purchase Orders for new locations
  • Ensure customers are current on invoices; follow up on outstanding AR
  • Collaborate with Marketing on technical case studies and customer success stories
  • Maintain accurate CRM records and technical documentation across all accounts

OUTCOMES
  • System uptime and performance targets met or exceeded across all accounts
  • Technical issues resolved within SLA - zero preventable churn from technical failures
  • Customers trained and fully adopted on current product features
  • New locations onboarded on time and to spec
  • Upsell opportunities identified and surfaced to appropriate AE or closed directly
  • Clean, accurate technical documentation and CRM records

KEY INTERACTIONS
  • Internal: GM - ARR, ISS (Implementation & Support), Engineering, Product, Account Executives, Customer Success
  • External: Property Managers, IT Contacts, On-site Staff, Decision-Makers

KPIs
  • System uptime across managed accounts
  • SLA compliance on technical issue resolution (Sev 1, 2, 3)
  • Time-to-resolution on escalations
  • New location onboarding completion rate and on-time delivery
  • Customer feature adoption rate
  • Upsell opportunities surfaced per quarter
  • CRM and technical documentation accuracy

Requirements
Required skills and qualifications:
  • 4+ years of experience in field operations, hardware deployment, or installation management
  • Ability to manage multiple projects simultaneously
  • Strong organizational skills and attention to detail
  • Requires strong ability to translate technical issues into business impact for non-technical stakeholders
  • Ideal background: SaaS/hardware support, field technical account management, or solutions engineering
  • Successful track record of B2B solution sales and account management, ideally helping grow revenue in a new market or for a new product
  • Willingness to travel on a frequent basis (up to 25%)
  • Demonstrate success in building strong direct relationships with customers
  • Self-directed, with a track record of succeeding in ambiguous situations
  • Creative problem solving - this is a program in its early phases; you will have to overcome unforeseen challenges.
  • Must be able to appear in-person for work in the Charlotte, NC area

Benefits
Perks & Benefits
We believe that taking care of our team means more than just a paycheck. That's why we offer a well-rounded benefits package designed to support your health, growth, and work-life balance. Our offerings include comprehensive medical, dental, and vision coverage, a 401(k) plan with employer match to help you invest in your future, and tuition reimbursement to keep your career moving forward. You'll also enjoy paid vacation and sick time, giving you the flexibility to recharge and take care of what matters most.
  • You will have a 401k with up to 4.5% matching, generous accrued vacation time, and a hybrid work schedule.
  • We promote education through tuition reimbursement.
  • You will also have medical, dental, vision, and life insurance programs, as well as employee assistance programs.
  • You'll have opportunities to advance.
  • We're fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored and grow.
  • We promoted 42% of our employees last year!

Equal Employment Opportunity Statement
Luxer One is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

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