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Technical Account Manager Jobs in Exeter, RI (NOW HIRING)

Account Manager

Providence, RI

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front--guiding ...

Vendor Account Manager

Warwick, RI · On-site

$47K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Vendor Account Manager will have ultimate responsibility for delivering a high level of service to our vendors every day, ensuring high operational standards and vendor satisfaction within an ...

We're Hiring a Capital Account Manager, Sales & Business Development! We are currently seeking a ... Strong technical and commercial skills with the ability to solve customer problems, navigate ...

Job Summary Senior Account Manager is responsible for identifying and developing new business opportunities to drive growth and market expansion with Top focus accounts and end markets. This role ...

Showing results 21-40

Technical Account Manager information

See Exeter, RI salary details

$39.2K

$84.7K

$165.7K

How much do technical account manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for technical account manager in Exeter, RI is $84,740.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,800.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical account manager, and why are they important?

To thrive as a Technical Account Manager, you need a solid background in IT or engineering, customer relationship management, and typically a degree in a relevant field. Familiarity with CRM software, cloud platforms, and technical troubleshooting tools is often required, along with certifications like ITIL or relevant vendor accreditations. Strong communication, problem-solving, and project management skills help you build trust and deliver value to clients. These competencies are essential for managing client expectations, resolving technical issues efficiently, and fostering long-term business partnerships.

What is the difference between Technical Account Manager vs Customer Success Manager?

AspectTechnical Account ManagerCustomer Success Manager
Primary FocusTechnical support, issue resolution, and product optimizationCustomer retention, onboarding, and relationship building
Required SkillsTechnical knowledge, problem-solving, communicationCommunication, relationship management, strategic planning
Work EnvironmentTechnical teams, client sites, support centersCustomer accounts, sales teams, onboarding sessions
Industry UsageIT, SaaS, tech companiesSoftware, SaaS, tech services

While both roles focus on client satisfaction, Technical Account Managers primarily handle technical issues and product optimization, whereas Customer Success Managers focus on building relationships and ensuring customer success and retention.

What is a technical account manager?

A Technical Account Manager (TAM) is a professional who serves as the main point of contact between a company and its clients for technical support and account management. TAMs work closely with customers to understand their technical needs, provide guidance on product usage, resolve issues, and ensure overall customer satisfaction. They often collaborate with engineering, sales, and support teams to deliver tailored solutions and help clients achieve their business objectives. TAMs play a crucial role in building long-term relationships and maximizing the value clients receive from a company's products or services.

How to become a technical account manager?

To become a technical account manager (TAM), you need a bachelor’s degree in advertising, communications, public relations, or a related field, and many aspiring TAMs also obtain a master’s degree. Other qualifications for this job include a thorough knowledge of business and marketing, experience as an assistant account manager or related position, and industry certification. The career of a technical account manager is demanding. You must stay focused and composed in high-stress, high-stakes situations. Strong communication skills are essential because you interact with clients, staff, and customers on a day-to-day basis.

How do technical account managers typically balance technical troubleshooting with client relationship management in their daily work?

Technical Account Managers (TAMs) often split their time between resolving technical issues and proactively nurturing client relationships. While addressing technical challenges—such as troubleshooting software integrations or coordinating with engineering teams—they also serve as the primary point of contact for clients, ensuring their needs are met and anticipating potential concerns. TAMs regularly schedule status meetings, provide product training, and relay client feedback to internal teams. This dual focus helps build trust and ensures clients maximize the value of the company's products and services.

What cities near Exeter, RI are hiring for Technical Account Manager jobs?

Cities near Exeter, RI with the most Technical Account Manager job openings:

Infographic showing various Technical Account Manager job openings in Exeter, RI as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $84,740 per year, or $40.7 per hour.

Account Manager - Industrial

Shingle and Gibb Automation

Providence, RI • On-site

$75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 9 days ago


Job description

Make a difference.

Shingle & Gibb's Account Manager (AM) is responsible for interacting with a defined group of Customers, generally in the same geographic area, in order to generate sales of the Company's products within that account base by solving those customers' industrial automation applications. This can be done by defending our position and introducing new products/Suppliers with existing customers as well as prospecting for new accounts. The AM will exude a passion for the customer by exceeding their expectations and building strong partnerships with current and prospective clients. At Shingle & Gibb, we view our suppliers as customers and expect the AM to build strong partnerships with suppliers as well as our valued customers.

Work Environment/ Travel:As a member of the Outside Sales Department, work is performed in the field traveling to customer sites or remotely when not in the field. As a part of the Outside Sales Team, the Account Manager is required to schedule appointments to qualify new accounts and opportunities or to further a relationship or opportunity with an existing customer. Driving is required and the Outside Sales Team may be exposed to inclement weather conditions.

Most of the travel will be in the local region daily, however, overnight travel should be expected. Occasional Supplier training at their facilities may require overnight travel outside of the region. Expect 25 nights per year minimum of travel.

This outside sales position covers all of Connecticut. Applicants MUST live in or near CT.

The expected pay rate for this position is starting at a $75,000 base salary, depending on experience. This position is also eligible for commission and bonus opportunities based on specific and relevant business metrics. You will also receive three weeks of vacation in your first 12 months of employment as well as sick days and holidays. Benefits include medical insurance and prescription drug, dental insurance, vision plan, life insurance, flexible spending accounts, disability benefits, and a 401(k) savings plan.

Responsibilities:

  • Communicates, promotes and showcases the Shingle & Gibb Core Values, Vision, policies and procedures throughout the organization.
  • Demonstrate expertise with the latest technologies and solutions related to industrial automation.
  • Participates in sales forecasting activities and pursues agreed upon performance goals accordingly.
  • Utilizes Shingle's CRM platform to record activities and opportunities per current Company policies and procedures.
  • Maintains Shingle's Potential Tables for assigned accounts.
  • Generates & pursues leads within the region by way of cold-calling, telephone calls, supplier referrals and trade associations.
  • Creates and follows up on quotations for customers either directly or in coordination with Customer Service Team.
  • Strives to exceed customer expectations and builds strong relationships with current and perspective clients.
  • Develops and maintains solid relationships with suppliers and their representatives in the region.
  • Schedules and documents joint sales calls with Supplier.
  • In coordination with RSM, attends training events held by suppliers to remain relevant on product knowledge.
  • Coordinates customer training on suppliers' manufactured products.
  • Performs product demonstrations with a high degree of skill and technical expertise.
  • Participates in events, promotions, client entertainment and other activities as required.
  • Attends Sales Team Meetings as required by the Regional Sales Manager or DSAM
  • Effectively manages expenses and submits neat and accurate expense reports in a timely manner.
  • Communicates, promotes, and showcases the Shingle & Gibb Core Values, policies, and procedures throughout the organization.

Requirements:

  • High School Degree or equivalent is required.
  • Bachelor's Degree or Trade School Certificate in an engineering or technical discipline is preferred.
  • 3 years of Outside Sales experience is required; 5 years is preferred.
  • 3 years of relevant automation industry experience is preferred.
  • Results driven.
  • Excellent verbal and written communication skills.
  • Customer/ Client focus.
  • Problem Solving.
  • Goal Setting.
  • Ability to independently self-start or work together as a part of a team.
  • Technology fluent in Microsoft Office Products (Outlook, Word, Excel, etc.)

Physical Demands:The physical demands described are representative of those that must be met to successfully perform the essential job functions:

  • Ability to sit and drive a vehicle for extended periods of time.
  • Ability to stand for extended periods of time with frequent walking in an environment that may be cold, hot, noisy, wet and may have odors related to manufacturing.
  • Ability to lift up to 40 pounds independently.
  • Requires the use of safety equipment that may include, but not limited to a hard hat, vest, safety glasses, non-slip and/ or steel-toed shoes, and other personal protective equipment (PPE).

Why should you join Shingle & Gibb Automation?

Shingle & Gibb Automation is the East Coast's premier Industrial Automation Distributor that has evolved over 80 years from roots in the mechanical power transmission industry to a leader in the high technology controls and automation world. Our sales, engineering and management personnel are all knowledgeable in Sensors, Controls, PLCs, Drives and Motion Control. We are focused on providing our Customers with world class products from leading suppliers.

Apply now and find out what's next for you.

Equal Opportunity Employer/Vet/Disabled

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