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Technical Account Manager Tam Jobs in Riverside, NJ

Mindbody

Technical Account Manager

Philadelphia, PA ยท On-site

$55K - $66K/yr

Support onboarding and configuration efforts for new Mindbody clients when needed, partnering with Technical Account Managers to ensure workflows are tailored to business goals. * Assist with a ...

APR

Commercial Lines Account Manager

Trenton, NJ ยท On-site +1

$70K - $85K/yr

Proficiency in Applied (TAM or EPIC) or AMS360 software is preferred. * Strong knowledge of the ... Technical expertise in the relevant product area or industry. * Capability to offer consultation ...

APR

Commercial Lines Account Manager

Philadelphia, PA ยท On-site +1

$70K - $80K/yr

... enhance technical knowledge and capabilities. Qualifications: * A minimum of 5-7 years of ... Proficiency in agency management software, preferably Applied (TAM or EPIC) or AMS360. * Strong ...

APR

Commercial Lines Account Manager

Norristown, PA ยท On-site +1

$75K - $90K/yr

... enhance technical knowledge and capabilities. Qualifications: * A minimum of 5-7 years of ... Proficiency in agency management software, preferably Applied (TAM or EPIC) or AMS360. * Strong ...

Curotec

Technical Account Executive

Philadelphia, PA ยท On-site +1

We are currently looking for a Technical Account Executive with direct experience in a business ... Manage and call on new and existing leads * Ideate and implement sales campaign ideas with the BDR ...

Comcast

Programmatic Account Manager

Wayne, PA

Partner closely with Programmatic Campaign Managers and Technical Account Managers to support campaign onboarding, setup, execution, optimization, troubleshooting, and delivery monitoring. * Support ...

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All JobsTechnical Account Manager Tam JobsTechnical Account Manager Tam Jobs in Riverside, NJ

Technical Account Manager Tam information

See Riverside, NJ salary details

$40.4K

$87.3K

$170.7K

How much do technical account manager tam jobs pay per year?

As of Jun 12, 2026, the average yearly pay for technical account manager tam in Riverside, NJ is $87,289.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,600.00 and $101,500.00 per year, depending on experience, location, and employer.

What is the difference between Technical Account Manager Tam vs Customer Success Manager CSM?

AspectTechnical Account Manager TamCustomer Success Manager CSM
Primary FocusTechnical support, issue resolution, and product optimizationCustomer retention, onboarding, and relationship management
Required SkillsTechnical knowledge, troubleshooting, communicationCustomer service, communication, relationship building
Work EnvironmentTechnical teams, client sites, support centersSales teams, client offices, remote
Common Industry UsageIT, SaaS, cloud servicesSoftware, SaaS, technology services

While both roles involve client interaction, the Technical Account Manager Tam primarily focuses on technical support and product optimization, whereas the Customer Success Manager CSM emphasizes customer retention and relationship management. Understanding these differences helps organizations assign the right roles for client success and technical support.

What is a Technical Account Manager (TAM)?

A Technical Account Manager (TAM) is a professional who acts as the main point of contact between a company and its clients for technical matters. TAMs help customers implement, optimize, and troubleshoot products or services, ensuring they get maximum value and satisfaction. They often provide proactive advice, coordinate technical resources, and serve as advocates for the customer within the organization. Their role combines technical expertise with customer service to build strong client relationships.

What are the key skills and qualifications needed to thrive as a Technical Account Manager (TAM), and why are they important?

To thrive as a Technical Account Manager, you need a strong background in IT or engineering, experience with customer relationship management, and typically a relevant bachelor's degree. Familiarity with CRM platforms (like Salesforce), ticketing systems, and vendor-specific certifications (such as AWS or Microsoft Certified) are commonly required. Exceptional problem-solving abilities, communication skills, and the capacity to manage multiple priorities help TAMs build trust and deliver tailored solutions. These skills are crucial for ensuring client satisfaction, driving technical adoption, and maintaining long-term customer relationships.

What are some common challenges Technical Account Managers (TAMs) face when balancing technical support and client relationship management?

Technical Account Managers often juggle the dual responsibilities of providing in-depth technical guidance and nurturing strong client relationships. A common challenge is managing client expectations while troubleshooting complex issues, as TAMs must communicate technical limitations or delays in a way that maintains trust. Additionally, TAMs frequently coordinate with internal engineering and product teams to advocate for client needs, requiring excellent organizational and communication skills. Successfully balancing these aspects leads to higher client satisfaction and long-term partnerships.
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Technical Account Manager Tam jobs near you
Senior Technical Account Manager

Senior Technical Account Manager

Relativity

Philadelphia, PA โ€ข Hybrid

$100K - $150K/yr

Other

This job post hasย expired today.ย Applications are no longer accepted.

Job description

Posting Type

Remote/Hybrid

Job Overview

The Technical Account Management Team proactively supports our customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products. As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and KPIs.
The TAM is responsible for developing an account plan and strategy for leveraging the Relativity platform to achieve the customers' desired objectives. The TAM performs ongoing technical account oversight and manages the technical relationship with the customer. In this role you will be required to work cross-functionally and apply critical thinking skills to solve problems and guide internal stakeholders to appropriate solutions for our business and customers.
This role requires prior Relativity experience.

Job Description and Requirements

Role Responsibilities

  • Develop a strong understanding of projects impacting your service area and ensuring service impact is minimized

  • Help guide the resolution of critical customer incidents

  • Lead technical success plans to ensure customers have a positive and successful experience using Relativity

  • Be accountable for the quality of Service provided; ensuring future demand from growth and projects is understood and factored into capacity planning for customers

  • In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a better customer experience across multiple verticals

  • Drive internal service review meetings covering performance, service improvements, quality, and process

  • Partner with other senior level team members in Product, and Engineering as needed to troubleshoot and resolve customer incidents

  • When interacting with our customers, takethe initiative toprovidethe best practiceson theuse ofRelativity

  • Maintain the flexibility to work other time frames as needed or requested

  • Commitment to and consistent demonstration of core company values

  • Contributeto and follow Knowledge-Centered Support (KCS) processes and best practices

  • Exhibit subject matter expert (SME) knowledge in Relativity

  • Relativity Certified Administrator required

Preferred Qualifications

  • 7+ years in a technical role directly supporting customers
  • Highly-developed written and verbal communication skills
  • Ability to work efficiently under pressure, drive projects to completion and meet deadlines.
  • Ability to manage multiple projects simultaneously and prioritize based on company and team objectives.
  • Meticulous attention to detail.
  • Experience working in a SaaS, IaaS and/or Hybrid environments
  • Experience with and knowledge of e-discovery industry and products.
  • ITIL Certification
  • Relativity Expert/Master certification

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$100,000 and $150,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills:

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