Position Summary
We are seeking a strategic Key Account Manager to oversee and grow a portfolio of enterprise-level customers. This role is focused on deepening relationships and expanding share of wallet within existing accounts, rather than new business development.
The ideal candidate is a polished client-facing professional who excels at executive-level relationship management, strategic planning, and identifying opportunities to expand logistics solutions within large organizations. This role will serve as the primary liaison between key customers and internal teams, ensuring exceptional service delivery while driving revenue growth across the account portfolio.
Key
ResponsibilitiesStrategic Account Management
Executive Client Engagement
- Lead Quarterly Business Reviews (QBRs) and strategic planning discussions with customers
- Present performance reporting, operational insights, and service improvement initiatives
- Identify opportunities to improve customer outcomes and strengthen partnerships
Revenue & Wallet Share Growth
Internal Coordination
- Act as the internal advocate for assigned accounts and ensure alignment across teams
- Collaborate with operations, sales, and leadership to deliver on customer commitments
- Coordinate with internal execution teams who manage day-to-day shipment operations
- Provide strategic direction and oversight to ensure customers receive high-level service
Performance Analysis
Qualifications
Bachelors degree preferred
- 5+ years of experience in account management, logistics, supply chain, or transportation
Experience managing large enterprise or strategic customer accounts
Strong executive presence and ability to engage with senior-level stakeholders
Excellent relationship-building and communication skills
Strong organizational skills with the ability to manage multiple priorities
- Experience conducting customer reviews, presentations, and strategic planning discussions
Willingness and ability to travel for cu
stomer meetings as needed
Compensation & Benefits
Competitive base salary plus performance incentives
Paid vacation and sick time
Comprehensive healthcare benefits (medical, dental, vision)
Company-sponsored 401(k) retirement plan