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Tech Support Jobs in Springfield, MA (NOW HIRING)

ULINE

IT Systems Technician

Hartford, CT

$34/hr

As a Uline IT Systems Technician, you'll provide tech support for employees and ensure systems are running smoothly across the warehouse and offices at our new Connecticut location. Hours: Monday ...

Farm Credit East

IT Operations Manager

Enfield, CT

This position provides staff the support and resources they need to provide the level of service ... The IT Operations Manager is accountable for the end to end stability, security, and performance of ...

Farm Credit East

IT Operations Manager

Enfield, CT

This position provides staff the support and resources they need to provide the level of service ... The IT Operations Manager is accountable for the end to end stability, security, and performance of ...

Farm Credit East

IT Operations Manager

Enfield, CT · On-site

This position provides staff the support and resources they need to provide the level of service ... The IT Operations Manager is accountable for the end to end stability, security, and performance of ...

allegiance

IT Field Support Manager

Hartford, CT · On-site

* Provides initial support and assistance to all users of PCs, PC Networks and related peripheral devices. This includes the support of "approved" PC software applications. * Provides initial support ...

Allegiance Trucks

IT Field Support Manager

Hartford, CT · On-site

Support and encouragement for your continued advancement with additional training Allegiance Trucks is committed to equal opportunity for all employees and applicants. * Provides initial support and ...

E-Solutions

Executive Support Windows

Hartford, CT

$37K - $47K/yr

Sr. Technical Support - Site Lead/Executive Support - Onsite Tech Services (Windows) Location: Onsite - 5 Days/Week Hartford, CT and Atlanta, GA Duration: Longterm Contract Position Summary The ...

Kyndryl

Deskside Support Technician

Windsor Locks, CT · On-site

$19.75 - $25/hr

Kyndryl is a company that designs, builds, manages, and modernizes critical technology systems. They are seeking a Deskside Support Technician to provide hands-on support and maintain client systems ...

Scalence L.L.C.

T4 Support

East Hartford, CT · On-site

$21.25 - $29/hr

C. is a company seeking a T4 Support technician for a contract role in East Hartford, CT. The main responsibilities include providing deskside support, troubleshooting hardware and software issues ...

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All JobsTech Support JobsTech Support Jobs in Springfield, MA

Tech Support information

See Springfield, MA salary details

$26.9K

$43.3K

$65.8K

How much do tech support jobs pay per year?

As of Jun 10, 2026, the average yearly pay for tech support in Springfield, MA is $43,328.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $46,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Tech Support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What are tech support specialists?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What Are the Qualifications to Get a Job in Tech Support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

What are the key skills and qualifications needed to thrive as a Tech Support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

More about Tech Support jobs
What are the most commonly searched types of Tech Support jobs in Springfield, MA? The most popular types of Tech Support jobs in Springfield, MA are:
What job categories do people searching Tech Support jobs in Springfield, MA look for? The top searched job categories for Tech Support jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Tech Support jobs? Cities near Springfield, MA with the most Tech Support job openings:
Tech Support jobs near you
IT Field Technician - On Call - Hardwick-MA Hiring NOW

IT Field Technician - On Call - Hardwick-MA Hiring NOW

Geeks on Site

Hardwick, MA • On-site

$35/hr

Contractor

Medical

Posted 29 days ago

Job description

On-Call IT Field Technician – PC, Mac, POS and TV Mounting
  • Location: Multiple U.S. Cities (Local, Onsite Support)
  • Job Type: Independent Contractor (1099)
  • Pay: $35 per hour (on-site)
  • Schedule: Flexible – You accept jobs based on your availability
Important Note

This is an on-call, 1099 independent contractor role with full flexibility and no guaranteed hours. You set your availability and driving radius, and we send jobs that match your proximity and skills.

About the Role

Geeks On Site provides nationwide computer repair and technology support services for homes and businesses, delivered both remotely and on-site.

Our services include computer repair, IT support, smart home installation, and a broad range of in-home and business technology services offering fast, reliable solutions across a wide range of devices and systems.

Geeks On Site is hiring experienced Field IT Technicians to support residential and small business customers. The primary focus is computer troubleshooting, networking support, printer configuration, and general on site IT service. Technicians may also receive POS or outdoor TV mounting jobs based on experience.

Responsibilities
  • Troubleshoot and repair Windows and macOS issues
  • Resolve WiFi, router, and wired network problems
  • Install and configure printers and scanners
  • Replace or upgrade hardware components
  • Reinstall operating systems using bootable tools
  • Document work and communicate clearly with customers
  • Install and support POS systems and run Cat5e or Cat6 cabling
  • Perform outdoor TV mounting and basic AV setup

Requirements

  • Two or more years of experience in IT support or field service
  • Strong networking and diagnostic skills
  • Reliable transportation and valid driver’s license
  • Ability to work independently and provide professional customer service
  • Ability to lift up to 50 lbs
  • Own required tools including a laptop, drill, screwdrivers, cable tester, and RJ45 tools

Benefits

  • IT and POS work: $35 per hour for time on site
  • Outdoor TV mounting: starts at $100 per mounted device, varies if a helper is required
  • Flexible scheduling — accept only the jobs that match your route and availability
  • National brand recognition and continuous job offers
  • Dispatch and tech support team available to assist remotely
What to Expect After You Apply
  • Intro Call – A recruiter will contact you for a quick chat
  • Onboarding – Complete paperwork and tax forms electronically
  • Background Check – Mandatory before activation
  • Set Your Availability – You enter your availability in our tech portal
  • Start Receiving Jobs – You’ll be dispatched jobs based on proximity & skills