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Tech Support Jobs in Northampton, MA (NOW HIRING)

ServiceNet

IT Projects Engineer

Northampton, MA · On-site

$56K - $60K/yr

Prepare receiving teams for handoff so support staff know exactly what was built and how to support it * Independently lead smaller, well-scoped site projects from kickoff to close when assigned ...

Varsity Tutors

CompTIA A+ Tutor

Northampton, MA · Remote

$25 - $40/hr

Ability to explain hardware components, networking protocols, and troubleshooting steps while preparing candidates for CompTIA A+ certification and IT support careers. * Strategic Test-Taking ...

Robert Half

Systems Administrator

West Springfield, MA · On-site

$40 - $50/hr

We are looking for an experienced Systems Administrator to support on-site technology operations for a construction-focused organization in West Springfield, Massachusetts. This Long-term Contract ...

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Showing results 21-40

All JobsTech Support JobsTech Support Jobs in Northampton, MA

Tech Support information

See Northampton, MA salary details

$26.9K

$43.3K

$65.7K

How much do tech support jobs pay per year?

As of Sep 8, 2026, the average yearly pay for tech support in Northampton, MA is $43,309.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $46,800.00 per year, depending on experience, location, and employer.

What is a tech support specialist?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What are the qualifications to get a job in tech support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

What are the key skills and qualifications needed to thrive as a tech support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What are some common challenges faced by tech support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

What is entry level tech support?

Entry level tech support refers to the initial position in technical support roles, typically requiring minimal prior experience. It involves assisting users with basic hardware, software, and network issues, often using troubleshooting tools and customer service skills. These roles usually require a high school diploma or equivalent and may offer on-the-job training or certifications like CompTIA A+.

What is the job of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance and solutions. They often use diagnostic tools, communicate clearly with customers, and may hold certifications like CompTIA A+ to perform their duties effectively.

What skills do I need for tech support?

Tech support professionals need strong communication skills to explain technical issues clearly, along with problem-solving abilities to diagnose and resolve hardware and software problems. Knowledge of operating systems, networking, and common troubleshooting tools is essential, and certifications like CompTIA A+ can enhance credibility and job prospects.
More about Tech Support jobs

What cities near Northampton, MA are hiring for Tech Support jobs?

Cities near Northampton, MA with the most Tech Support job openings:

Tech Support jobs near you
Infographic showing various Tech Support job openings in Northampton, MA as of September 2026, with employment types broken down into 75% Full Time, 19% Part Time, and 6% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $43,309 per year, or $20.8 per hour.

IT Projects Engineer

ServiceNet

Northampton, MA • On-site

$56K - $60K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted yesterday

ServiceNet rating

7.0

Company rating: 7.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Tuition assistance

IT Projects Engineer
Full-Time
Location: Northampton, MA
Salary Range: $56k-$60k
About the Role:The IT Projects Engineer is the go-to individual when ServiceNet opens a new program location or refreshes the technology at an existing site. This is a hands-on, field-forward role focused on deploying and commissioning the physical and network infrastructure that our programs run on. This individual will work on Unifi networking deployments, access control installations, camera systems, endpoint staging and deployment, and full-site technology buildouts. This role works under the direction of the Senior IT Project Engineer and collaborates closely with Systems Administration, Helpdesk, and IS teams.
Key Responsibilities:
  • Lead technology buildouts for new ServiceNet program locations - networking, access control, cameras, endpoints, and peripherals
  • Execute technology refreshes at existing sites, bringing infrastructure in line with current organizational standards
  • Deploy, configure, and validate Unifi networking equipment - switches, wireless access points, and firewalls
  • Oversee the installation and commissioning of access control systems including readers, controllers, and door hardware; validate full functionality before handoff
  • Oversee the installation and configure camera systems; confirm coverage, connectivity, and recording are operational before project close
  • Stage, image, and deploy endpoint hardware as part of site buildouts and refreshes
  • Produce complete site documentation - diagrams, port assignments, device locations, access records, and config notes
  • Flag risks, blockers, and scope gaps early - before they affect go-live
  • Prepare receiving teams for handoff so support staff know exactly what was built and how to support it
  • Independently lead smaller, well-scoped site projects from kickoff to close when assigned

Qualifications:
  • 1-3 years of experience in IT support, systems work, or technical project execution.
  • Hands-on experience with Unifi networking - deploying and configuring switches, access points, and firewalls in production environments
  • Experience configuring access control systems - readers, controllers, door hardware, and basic software configuration
  • Experience configuring camera systems - NVR/DVR configuration and validating coverage and recording
  • Comfortable in field and site environments: wiring closets, above ceilings, multi-site locations
  • Strong documentation habits.
  • Proactive communication.
  • Familiarity with Windows environments, Active Directory, and Microsoft 365
  • Valid driver's license and reliable transportation - this role requires travel between ServiceNet sites.

Preferred Qualifications:
  • Experience working in healthcare, behavioral health, or nonprofit environments.
  • Familiarity with ticketing systems, project tracking tools, or IT documentation platforms (Jira, ITGlue, Monday).
  • Experience with RMM platforms such as Ninja RMM.
  • Comfort coordinating with vendors and contractors in the field.

Benefits:
  • Generous PTO (time-off) package.
  • Comprehensive health and dental insurance plans.
  • Life insurance and long-term disability insurance.
  • 403(b) retirement plan.
  • Tuition remission for eligible classes.
  • Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
  • Opportunities for career development and advancement.
  • And much more

About ServiceNet
ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.
Join Us
Join us and become part of a caring community that helps others find joy and purpose. Apply today.
Learn more about ServiceNet
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
Compensation: $56,100.00 - $60,000.00 per year
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We'd love for you to join us!
At ServiceNet, you will make a real difference. Whether you're working in residential direct care, clinical care, peer support, or other valuable roles, you'll be part of a compassionate team dedicated to supporting our community.
And with over 3,000 employees and over 100 programs across western Massachusetts, we're confident there's a role that's the right fit for you.

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