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Tech Support Jobs in Lexington, MA (NOW HIRING)

TJ McCartney

IT Support Specialist

Nashua, NH · On-site

Serving as the first point of contact for IT support within the organization. * Diagnosing and troubleshooting hardware and software issues. * Repairing or replacing damaged hardware. * Installing ...

TJ McCartney

IT Support Specialist

Nashua, NH · On-site

Serving as the first point of contact for IT support within the organization. * Diagnosing and troubleshooting hardware and software issues. * Repairing or replacing damaged hardware. * Installing ...

MKS Instruments, Inc.

IT Support Analyst

Haverhill, MA

$60K - $100K/yr

As an IT Support Analyst at MKS, you will partner with various IT infrastructure teams to support our global end user base. In this role, you will report to the Senior IT Manager of Field Services ...

New

MKS Instruments, Inc.

IT Support Analyst

Methuen, MA

$60K - $100K/yr

As an IT Support Analyst at MKS, you will partner with various IT infrastructure teams to support our global end user base. In this role, you will report to the Senior IT Manager of Field Services ...

New

MKS Instruments, Inc.

IT Support Analyst

Lawrence, MA

$60K - $100K/yr

As an IT Support Analyst at MKS, you will partner with various IT infrastructure teams to support our global end user base. In this role, you will report to the Senior IT Manager of Field Services ...

New

MKS Instruments, Inc.

IT Support Analyst

Wilmington, MA

$60K - $100K/yr

As an IT Support Analyst at MKS, you will partner with various IT infrastructure teams to support our global end user base. In this role, you will report to the Senior IT Manager of Field Services ...

New

MKS Instruments, Inc.

IT Support Analyst

Andover, MA

$60K - $100K/yr

As an IT Support Analyst at MKS, you will partner with various IT infrastructure teams to support our global end user base. In this role, you will report to the Senior IT Manager of Field Services ...

New

Ametek

IT Support Intern

Peabody, MA · On-site

$16.75 - $22.25/hr

The IT Support Intern assists the Information Technology department with daily operational and technical support activities while gaining practical experience in enterprise IT operations. Working ...

Ametek

IT Support Intern

Peabody, MA

$16.75 - $22.25/hr

The IT Support Intern assists the Information Technology department with daily operational and technical support activities while gaining practical experience in enterprise IT operations. Working ...

VulcanForms

IT Support Technician

Devens, MA · On-site

$24 - $32.75/hr

Job Purpose VulcanForms is seeking an experienced IT Support Technician with a strong background in delivering exceptional IT service and end-user support. The ideal candidate has experience ...

Nucar Southern New England

IT Support Associate

Norwood, MA · On-site

$50K - $60K/yr

Position Summary DCD Automotive Holdings is seeking an IT Support Associate to join our team. This role sits at the intersection of day-to-day technical support and long-term systems stability - you ...

New

iRobot

IT Support Engineer

Bedford, MA · On-site

$64K - $91K/yr

Salary Range: $64,000.00 - $91,500.00 Introduction iRobot is looking for an IT Support Engineer who can work in a fast-paced, service-oriented organization. You will be part of a team focused on user ...

iRobot

IT Support Engineer

Bedford, MA · On-site

$64K - $91K/yr

Salary Range: $64,000.00 - $91,500.00 Introduction iRobot is looking for an IT Support Engineer who can work in a fast-paced, service-oriented organization. You will be part of a team focused on user ...

Partners Capital

Senior IT Support Engineer

Boston, MA · On-site

Position Description The IT Support Engineer, located in Boston, supports a fast-growing global organization of 400+ employees. This role reports to the US IT Support Manager and collaborates closely ...

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Showing results 21-40

All JobsTech Support JobsTech Support Jobs in Lexington, MA

Tech Support information

See Lexington, MA salary details

$30.3K

$48.9K

$74.2K

How much do tech support jobs pay per year?

As of Aug 8, 2026, the average yearly pay for tech support in Lexington, MA is $48,852.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,100.00 and $52,800.00 per year, depending on experience, location, and employer.

What is the job of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance to resolve problems. They often use diagnostic tools, communicate solutions clearly, and may work in help desks or support centers, sometimes requiring certifications like CompTIA A+.

What are some common challenges faced by tech support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What is a tech support specialist?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What are the qualifications to get a job in tech support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

What are the key skills and qualifications needed to thrive as a tech support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

More about Tech Support jobs
What cities near Lexington, MA are hiring for Tech Support jobs? Cities near Lexington, MA with the most Tech Support job openings:
Tech Support jobs near you
Infographic showing various Tech Support job openings in Lexington, MA as of June 2026, with employment types broken down into 4% As Needed, 19% Full Time, 69% Part Time, 4% Temporary, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $48,852 per year, or $23.5 per hour.

IT Support Specialist

TJ McCartney

Nashua, NH • On-site

Full-time

Re-posted 5 days ago

Job description

Role & Responsibilities

  • Install, configure, and maintain company devices and related hardware and software to ensure usability
  • Maintain knowledge of computer and/or network security systems, applications, procedures, and techniques.
  • Identify and resolve computer system malfunctions and operations problems.
  • Identify and communicate opportunities for improvement.
  • Oversee and contribute to the maintenance, configuration, and reliable operation of computer hardware, operating systems, network servers, virtualization and supporting network and storage infrastructure.
  • Oversee vendor relationships and handle the procurement of computer hardware, software and accessories.
  • Manage IT Asset inventory from procurement to retirement
  • Primary liaison with HR for onboarding and offboarding employees
  • New hires – maintain visibility to all incoming new hires and ensure delivery of technology prior to start date
  • Terminations - PC wipe, data recovery/preservation and redistribution
  • Jobsite setup (laptops, iPads, Printers); installing networking routers for mobilization
  • Remote assistance: Provide technical support via phone, email or Teams
  • Answering user queries, providing technical guidance, and assist with technology operations
  • Serving as the first point of contact for IT support within the organization.
  • Diagnosing and troubleshooting hardware and software issues.
  • Repairing or replacing damaged hardware.
  • Installing and upgrading anti-virus software to ensure security at the user level.
  • Performing tests and evaluations of new software and hardware.
  • Establishing good relationships with all departments and colleagues.
  • Managing technical documentation.
  • Proficiency with MS Office & Teams
  • Occasional travel to jobsites

Preferred Qualifications

  • At least five years of IT Service Coordinator or Desktop Support or similar roles, A+, N+, MCP, MCSA, ITIL certification is not required but preferred.
  • Skilled IT workplace support: hardware & software support & troubleshooting (Windows OS), printer support & maintenance, computer Infrastructure and networking, Microsoft Office 365, Android & IOS support. Basic networking knowledge
  • Bachelor’s or Associates Degree in Information Technology, Computer Science or related field
  • Communication and collaboration proficiency, flexibility, strong technology capacity, initiative, attention to detail, organizational skills, time management skills
  • Ability to work under pressure and handle multiple problems simultaneously
  • Continually drives for results, strives for improvement, creates trust with character and action, teams up successfully, solves complex problems and builds other people.