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Tech Support Jobs in Amherst, MA (NOW HIRING)

ServiceNet

IT Projects Engineer

Northampton, MA · On-site

$56K - $60K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Prepare receiving teams for handoff so support staff know exactly what was built and how to support it * Independently lead smaller, well-scoped site projects from kickoff to close when assigned ...

Paragus Strategic IT

Senior Support Technician

Hadley, MA · On-site

$74K - $97K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Senior Case Agent Summary Paragus IT is the largest outsourced IT vendor in the Pioneer Valley, and ... You'll support clients across networking, Microsoft 365, and application environments - all while ...

Paragus Strategic IT

Senior Support Technician

Hadley, MA · On-site

$74K - $97K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Senior Case Agent Summary Paragus IT is the largest outsourced IT vendor in the Pioneer Valley, and ... You'll support clients across networking, Microsoft 365, and application environments - all while ...

VIABILITY, INC

Technology Integration Specialist 2

Holyoke, MA · On-site

$24.76/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide technology support and guidance to members, staff, and program teams. * Develop and manage ... training schedules and program activities. * Monitor and document participant progress and outcomes.

ServiceNet

IT Helpdesk Technician

Northampton, MA · On-site

$20/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Monday - Friday 9a-5p We're hiring an IT Help Desk Technician to join our support team. This is an entry-level position and a real opportunity to build a career in IT at an organization that invests ...

ServiceNet

IT Projects Engineer

Northampton, MA · On-site

$56K - $60K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Prepare receiving teams for handoff so support staff know exactly what was built and how to support it * Independently lead smaller, well-scoped site projects from kickoff to close when assigned ...

Quantum Sky

Desktop Support Technician Level II

Chicopee, MA

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This is a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services. Responsibilities : * Provide support to end-users for PC, server ...

Quantum Sky

Desktop Support Technician Level II

Chicopee, MA · On-site

$24.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This is a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services. Responsibilities : * Provide support to end-users for PC, server ...

Tyto Athene, LLC

Desktop Support Technician Level II

Chicopee, MA · On-site

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This is a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services. Responsibilities : * Provide support to end-users for PC, server ...

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Showing results 41-60

All JobsTech Support JobsTech Support Jobs in Amherst, MA

Tech Support information

See Amherst, MA salary details

$26.6K

$42.8K

$65K

How much do tech support jobs pay per year?

As of Aug 17, 2026, the average yearly pay for tech support in Amherst, MA is $42,822.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,900.00 and $46,300.00 per year, depending on experience, location, and employer.

What is a tech support specialist?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What are the qualifications to get a job in tech support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

What are the key skills and qualifications needed to thrive as a tech support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What are some common challenges faced by tech support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

What is the job of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance to resolve problems. They often use diagnostic tools, communicate solutions clearly, and may work in help desks or support centers, sometimes requiring certifications like CompTIA A+.
More about Tech Support jobs

What cities near Amherst, MA are hiring for Tech Support jobs?

Cities near Amherst, MA with the most Tech Support job openings:

Tech Support jobs near you
Infographic showing various Tech Support job openings in Amherst, MA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, 2% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,822 per year, or $20.6 per hour.

Now Hiring IT and Telecom Field Technicians

HARDY INDUSTRIES

Amherst, MA • On-site

$18 - $25/hr

Full-time

Re-posted 14 days ago

Job description

Benefits:
  • Flexible schedule
  • Opportunity for advancement
  • Profit sharing

This Is Not Your Average Tech Job

Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks — one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block.
If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you.
Job Responsibilities

  • Perform a wide range of technical tasks including but not limited to:
    • OS installations, hardware diagnostics, and software setup
    • Structured cabling (including drilling, running, and dressing cables)
    • Telecom work (punch-downs, demarc extensions, etc.)
  • Work independently across various environments: retail, medical, restaurant, and corporate
  • Maintain a high standard of professionalism with clients
  • Be on call and ready to respond to service requests within your territory 
Preferred Skills & Experience

  • PC and printer troubleshooting experience (a strong plus)
  • At least 1 year of I.T. or Telecom experience, and one of the following:
    • A+ Certification
    • Network+ Certification
    • OR 5+ years verifiable field experience in I.T./Telecom
Required Equipment & Qualifications

  • Reliable personal vehicle (Public transportation not accepted)
  • Valid driver’s license
  • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). 
  • Laptop with Ethernet port
  • Smartphone with mobile hotspot
  • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage.
  • Punctual, courteous, and presentable
Compensation & Perks

  • Paid hourly while on site
  • 1099 contractor position
  • Travel pay included (based on time travel; approx. 80-mile radius from home)
  • App-based tracking for job time and travel
  • Exposure to new and exciting technologies and clients
  • Opportunity to expand your skills and industry knowledge
About AMG Tech Support

AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected.
Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.