ZipRecruiter

Log In

1

Tech Support Jobs in Kentucky (NOW HIRING)

Spruce Infotech

Lab IT Technical Support

Louisville, KY · On-site

$19.75 - $27/hr

This position will require close interaction with internal colleagues, external vendor support teams, and third-party representatives engaged by Client for their IT support. This position will ...

Thomas More University

IT Help Desk Manager

KY · On-site

Basic Purpose The IT Operations Manager is responsible for leading frontline IT services, including ... This position supports Thomas More University and Covington Latin School. Core Values and ...

previous page

Showing results 41-60

All JobsTech Support JobsTech Support Jobs in Kentucky

Tech Support information

See Kentucky salary details

$23.4K

$37.8K

$57.3K

How much do tech support jobs pay per year?

As of Jul 26, 2026, the average yearly pay for tech support in Kentucky is $37,764.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,600.00 and $40,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Tech Support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What are tech support specialists?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What jobs pay 4000 a week without a degree?

Tech support roles typically do not pay $4,000 a week without specialized skills or certifications. High-paying jobs in this field usually require experience, technical knowledge, or certifications such as CompTIA or Cisco. For higher earnings, roles like network administrators or cybersecurity specialists may reach that level with experience, but they often require relevant training or certifications.

What Are the Qualifications to Get a Job in Tech Support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

Is AI replacing tech support?

AI is increasingly used in tech support to handle routine inquiries and troubleshoot common issues, allowing support agents to focus on more complex problems. However, human tech support specialists are still essential for personalized assistance, complex diagnostics, and customer relationship management. AI tools often complement rather than replace human roles in tech support environments.

What does a tech support job involve?

A tech support job involves assisting users with hardware, software, and network issues, often through phone, email, or chat. It requires troubleshooting skills, knowledge of operating systems and common applications, and may involve documenting problems and solutions. Technical certifications and good communication skills are often beneficial for this role.

What are the key skills and qualifications needed to thrive as a Tech Support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What is the role of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance to resolve problems. They often use diagnostic tools, communicate clearly, and may hold certifications like CompTIA A+ to ensure effective support in various IT environments.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

More about Tech Support jobs
What are the most commonly searched types of Tech Support jobs in Kentucky? The most popular types of Tech Support jobs in Kentucky are:
What are popular job titles related to Tech Support jobs in Kentucky? For Tech Support jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Tech Support jobs in Kentucky look for? The top searched job categories for Tech Support jobs in Kentucky are:
What cities in Kentucky are hiring for Tech Support jobs? Cities in Kentucky with the most Tech Support job openings:
Tech Support jobs near you
Infographic showing various Tech Support job openings in Kentucky as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $37,764 per year, or $18.2 per hour.
Regional IT Support Specialist-Tier 2

Regional IT Support Specialist-Tier 2

Welch Packaging

Glasgow, KY • On-site

Full-time

Posted 13 days ago

Welch Packaging rating

7.0

Company rating: 7.0 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

68th of 119 rated packaging manufacturers

Job description

This role will require ability to travel regionally
Onsite at any of these locations: Glasgow, KY, Lebanon, TN, Morristown, TN, Lexington, TN or Chattanooga, TN
SUMMARY
The IT Support Specialist (Tier 2) provides advanced technical support and hands-on, on-site assistance for assigned regional facilities, resolving escalated issues and supporting infrastructure and low-voltage systems.
KEY RESPONSIBILITIES
  • Resolve escalated Tier 2 tickets involving complex hardware, software, or network issues
  • Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
  • Provide on-site support to assigned regional facilities
  • Install and maintain workstations, printers, scanners, phones, and peripherals
  • Perform minor low-voltage cabling and patching tasks
  • Support SIP-based phone systems
  • Image and deploy devices
  • Maintain documentation for site configurations and assets
  • Participate in after-hours and on-call rotation as needed
  • Travel to remote sites within the assigned region (including after hours or as needed)
  • Periodic visits to sites for health checks

REQUIREMENTS/QUALIFICATIONS
Education:
  • High School Diploma or Equivalent Required

Experience
  • Advanced desktop and hardware support experience
  • Active Directory administration
  • Microsoft 365 administration
  • SIP-based phone system support
  • Device imaging and deployment experience
  • Ability to travel to regional sites
  • Low-voltage cabling experience

SPECIFIC KNOWLEDGE, SKILLS OR ABILITIES
  • Strong written and oral communication.
  • Organization and attention to detail.
  • Analytical and problem-solving skills.
  • Time management.
  • Systems analysis.
  • Mathematical and deductive reasoning.
  • Critical thinking.

PHYSICAL DEMANDS/WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job with or without reasonable accommodation.
The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job.
Physical Requirements:
  • Sit and stand as needed.
  • May require walking on a level surface for periods throughout the day.
  • Reaching above shoulders, below waist and lifting as required to file documents or store materials.
  • Lifting to 25 lbs.

Work Environment:
  • Typical office setting
  • May require you to enter a manufacturing environment that requires proper PPE including safety shoes, safety glasses and hearing protection.
  • Manufacturing environment may be loud, hot/cold depending on season

Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs' essential functions.
Welch Packaging is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran.

What Welch Packaging employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply