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Tech Support Manager Jobs in Seattle, WA (NOW HIRING)

Vimly

IT Support Analyst II

Seattle, WA · On-site

$55K - $65K/yr

Position Title: IT Support Analyst II (Full Time / Non-Exempt) Who'll You Report To: Sr. Director ... Configure, monitor, and maintain patch management systems to ensure network and systems integrity ...

Check Out My LLC

Customer Support Manager

Algona, WA · On-site

$87K - $120K/yr

... technology to enhance the joy of collecting sports trading cards while expanding into new ... Summary The Customer Support Manager is a hands-on leadership role for someone ready to take our ...

Vimly Benefit Solutions

IT Support Analyst II

Seattle, WA · On-site

$55K - $65K/yr

Position Title: IT Support Analyst II (Full Time / Non-Exempt) Who'll You Report To: Sr. Director ... Configure, monitor, and maintain patch management systems to ensure network and systems integrity ...

Amazon

IT Support Engineer I, IT Support

Seattle, WA · On-site

... managing projects while maintaining a high level of productivity to meet goals. Quickly adapting to new processes and procedures, they act as a mentor and main partner for escalations within the team.

Amazon

IT Support Engineer I, IT Support

Seattle, WA

... managing projects while maintaining a high level of productivity to meet goals. Quickly adapting to new processes and procedures, they act as a mentor and main partner for escalations within the team.

Amazon

IT Support Engineer I, IT Support

Seattle, WA · On-site

ITS Support Engineers have an advanced understanding of IT standards, systems and equipment ... They can work independently or collaborate with partner teams and contractors managing projects ...

Electric Mirror LLC

IT Support Specialist

Everett, WA · On-site

$36 - $43.25/hr

Perform system provisioning, patching, and lifecycle management * Monitor server performance and ... Support * Assist with IT projects (ERP, infrastructure upgrades, cloud migration) * Work ...

AIT

IT Support Specialist

Bothell, WA · On-site

$65K - $80K/yr

The IT Support Specialist provides onsite technical support for end users, workstations ... Support user account administration including Active Directory account management, password resets ...

ait

IT Support Specialist

Bothell, WA · On-site

$31.25/hr

The IT Support Specialist provides onsite technical support for end users, workstations ... Support user account administration including Active Directory account management, password resets ...

3Md Inc.

IT Support Associate III

Redmond, WA · On-site

$46.98 - $51.52/hr

Lead the design, deployment, and lifecycle management of enterprise network, server, and ... Lead cross-functional IT infrastructure projects supporting avionics test systems and engineering ...

3MD Inc.

IT Support Associate III

Redmond, WA · On-site

$46.98 - $51.52/hr

Lead the design, deployment, and lifecycle management of enterprise network, server, and ... Lead cross-functional IT infrastructure projects supporting avionics test systems and engineering ...

Saalex

Hardware/Software Management Support

Keyport, WA · On-site

$80K - $100K/yr

... Support to join our on-site team in Keyport, WA. Position Type: Full-Time Salary: $80k-$100k ... Manage the initiation, consolidation, migration, and retirement of IT systems and applications.

Saalex

Hardware/Software Management Support

Keyport, WA · On-site

$80K - $100K/yr

... Support to join our on-site team in Keyport, WA. Position Type: Full-Time Salary: $80k-$100k ... Manage the initiation, consolidation, migration, and retirement of IT systems and applications.

Lindblad Expeditions

Fleet IT Support Analyst

Seattle, WA · On-site

$38.70 - $41.83/hr

JOB SUMMARY The Fleet IT Support Specialist provides advanced technical support for onboard vessel ... Manage and resolve support requests using Jira, ensuring adherence to SLAs and proper ticket ...

Lindblad Expeditions

Fleet IT Support Analyst

Seattle, WA · Remote

$38.70 - $41.83/hr

JOB SUMMARY The Fleet IT Support Specialist provides advanced technical support for onboard vessel ... Manage and resolve support requests using Jira, ensuring adherence to SLAs and proper ticket ...

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Showing results 21-40

All JobsTech Support JobsTech Support Manager JobsTech Support Manager Jobs in Seattle, WA

Tech Support Manager information

See Seattle, WA salary details

$25.6K

$77.3K

$137.7K

How much do tech support manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for tech support manager in Seattle, WA is $77,271.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,800.00 and $103,600.00 per year, depending on experience, location, and employer.

What is the difference between Tech Support Manager vs IT Support Specialist?

AspectTech Support ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field; certifications like CompTIA A+ or Network+ often preferredSimilar certifications; often CompTIA A+ or Microsoft Certified IT Support Technician
Work EnvironmentOversees support teams, manages escalations, and develops support strategiesProvides direct technical support to users, troubleshooting hardware/software issues
Employer & Industry UsageCommon in corporate IT departments, managed service providersFound in various industries, including corporate, healthcare, and education

The main difference is that a Tech Support Manager oversees support teams and strategies, while an IT Support Specialist handles direct technical support tasks. Both roles require similar certifications and work environments, but the manager focuses on leadership and process management, whereas the specialist provides hands-on technical assistance.

Is tech support a good career path?

Tech support is a viable career path that offers opportunities to develop technical skills, problem-solving abilities, and customer service experience. It often serves as a stepping stone to roles in IT, network administration, or cybersecurity, and may require certifications like CompTIA A+ or Network+ for advancement.

What is the salary of a tech support manager?

The average salary of a tech support manager typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Factors such as certifications in IT and experience with help desk tools can influence compensation levels.

What are the most commonly searched types of Tech Support jobs in Seattle, WA?

The most popular types of Tech Support jobs in Seattle, WA are:

Infographic showing various Tech Support Manager job openings in Seattle, WA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Hybrid job distribution, with an average salary of $77,271 per year, or $37.1 per hour.

IT Support Analyst II

Seattle, WA • On-site

Vimly
See more jobs at Vimlyexternal

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Position Title: IT Support Analyst II (Full Time / Non-Exempt)
Who'll You Report To: Sr. Director, IT and Security
Job Description
Vimly is looking for an experienced IT Support Analyst II to provide reliable, responsive support across our hardware, software, applications, peripherals, and user support needs. This role is best suited for someone with a strong foundation in Tier 1 support who is ready to handle more complex troubleshooting, manage competing requests with limited day-to-day direction, and serve as an escalation resource when issues require deeper technical judgment.
The IT Support Analyst II will help keep employees productive by resolving support requests, documenting solutions, identifying recurring issues, and delivering a high level of service to both technical and non-technical users.
Please note: This role is an onsite position supporting our Seattle office, and we are only reviewing candidates who are local to the greater Seattle area and will not need to relocate. Out of state candidates will not be considered.
Job Responsibilities:
  • Own the installation and ongoing configuration of critical applications in accordance with Vimly's IT policies, procedures, and employee needs.
  • Prioritize assigned help desk requests, routine maintenance and project-related tasks in partnership with IT team members.
  • Deliver consultation and training on technology use and computer applications across Vimly departments, acting as a go-to resource for other IT systems users.
  • Configure, maintain, and update all third-party applications, including administration of application-dependent back-end servers.
  • Maintain the security of the organization's information systems: implement virus prevention/detection/cleaning and security procedures, monitor event logs and alerts, and proactively recommend policy and procedure improvements.
  • Configure, monitor, and maintain patch management systems to ensure network and systems integrity, including monthly patching of all applications, production, and development back-end servers.
  • Maintain clear documentation, update project or ticket tracking tools and provide
  • Timely status updates to support visibility and follow-through.
  • Identify opportunities to improve current software applications and support processes. Partner with IT leadership on recommended changes.
  • Provide Tier II technical support for hardware and software troubleshooting to internal and external customers, and serve as an escalation point for Tier I issues.
  • Mentor and support the onboarding of newer IT Support Analysts, sharing troubleshooting approaches and Vimly-specific systems knowledge.

Qualifications:
  • BA/BS degree in computer engineering or a related field, OR equivalent work experience in information technology.
  • 5+ years of hands-on IT support experience, including demonstrated proficiency in Tier I support duties
  • Proven track record working independently with little day-to-day direction, including prioritizing competing requests and driving issues to resolution.
  • Experience with planning and implementation of complex projects is strongly preferred.
  • Relevant certifications (e.g., CompTIA A+, Network+, Security+) a plus.
  • Able to work on-site at Vimly's office; this role requires hands-on access to hardware, servers, and infrastructure that cannot be supported remotely.
  • Lifting Requirements: Up to 25 pounds - Frequently, 26-50 pounds - Occasionally, 51-60 pounds - Rarely.

What Will Help You Excel
  • You enjoy solving problems and take pride in finding the root cause of issues rather than just addressing symptoms.
  • You can balance multiple priorities and make sound decisions about what needs immediate attention versus what can wait.
  • You are comfortable working independently but know when to seek input or escalate an issue.
  • You have a strong service mindset and enjoy helping others navigate technical challenges in a way that is approachable and easy to understand.
  • You naturally look for opportunities to improve processes, documentation, and the overall employee support experience.
  • You communicate clearly with both technical and non-technical audiences and keep stakeholders informed of progress, risks, and next steps.
  • You are adaptable and comfortable learning new systems, applications, and technologies as business needs evolve.
  • You are organized, dependable, and follow through on commitments.
  • You demonstrate sound judgment when handling access, security, and confidential information.
  • You align with Vimly's core values, fundamentals, and commitment to delivering an exceptional customer experience.

What We Offer
Base salary: $55,000-$65,000. Eligible for quarterly bonus earnings, up to 3% of annual salary. Actual compensation offered may vary depending upon many factors, including a candidate's skills, qualifications, experience, and location.
Salary is only one component of the Vimly Benefits Solution Total Rewards Program. Vimly offers its eligible employees and their dependents (including domestic partners) a comprehensive and competitive benefits package:
  • Medical, Dental and Vision Coverage
  • 401(k) Retirement Plan
  • 20 PTO days accrued within the first year (includes sick time)
  • 12 holidays per year, Diversity Time Off and Paid Volunteer Time Off
  • Life and AD&D Insurance
  • Long-term and Short-term Disability Insurance
  • Voluntary Life Insurance
  • Voluntary Long-Term Care (LTC) insurance
  • Voluntary Pet Insurance
  • Voluntary Legal Plan
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSA)
  • AFLAC Voluntary Benefits
  • MetLife Voluntary Benefits
  • Employee Assistance Program

Vimly Benefit Solutions is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Vimly is also committed to the full inclusion of all qualified individuals. As part of this commitment, Vimly will ensure that persons with disabilities are provided reasonable accommodations. Vimly is prepared to modify or adjust the job application process, or the job or work environment, to make reasonable accommodations to the known physical or mental limitations of the applicant or employee, unless the accommodation to impose is an undue hardship. If reasonable accommodation is needed, please contact HR@Vimly.com.

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