Product Support Engineer
Boulder, CO · On-site
The Product Support Engineer role involves leading the support organization, troubleshooting ... Technology, Computer Science, Equivalent technical degree. Preferred : • Experience with Samba ...
Product Support Engineer
Boulder, CO · On-site
The Product Support Engineer role involves leading the support organization, troubleshooting ... Technology, Computer Science, Equivalent technical degree. Preferred : • Experience with Samba ...
Federal Support Engineer 3
Denver, CO · Hybrid
As a Federal Support Engineer 3, this role places you at the forefront of supporting these ... expertise in cloud technologies, monitoring, and security best practices. Your primary ...
Federal Support Engineer 3
Denver, CO · Hybrid
As a Federal Support Engineer 3, this role places you at the forefront of supporting these ... expertise in cloud technologies, monitoring, and security best practices. Your primary ...
Collaboration with the Technology Team • Work closely with infrastructure and engineering teams when troubleshooting system issues. • Support company technology initiatives such as new system ...
Collaboration with the Technology Team • Work closely with infrastructure and engineering teams when troubleshooting system issues. • Support company technology initiatives such as new system ...
Company Description Artech is the 10th Largest IT Staffing Company in the US, according to Staffing ... Ansible, Chef, Puppet, Salt, Docker, Vagrant (We use Puppet with Docker, Kubernetes a plus) DevOps: ...
Company Description Artech is the 10th Largest IT Staffing Company in the US, according to Staffing ... Ansible, Chef, Puppet, Salt, Docker, Vagrant (We use Puppet with Docker, Kubernetes a plus) DevOps: ...
Product Support Engineer
Boulder, CO · Hybrid
Product Support Engineer Summary: The PSE position embraces a leadership role in the Support ... Four-year degree (BS) in Electrical Engineering Technology, Computer Science, Equivalent technical ...
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Product Support Engineer
Boulder, CO · Hybrid
Product Support Engineer Summary: The PSE position embraces a leadership role in the Support ... Four-year degree (BS) in Electrical Engineering Technology, Computer Science, Equivalent technical ...
Apply Early
Customer Support Engineer
Denver, CO · On-site
As we bring our teams and technology together, we're building on the strengths of both companies ... As a Support Engineer, you will partner with some of the most passionate teams in the world, our ...
Customer Support Engineer
Denver, CO · On-site
As we bring our teams and technology together, we're building on the strengths of both companies ... As a Support Engineer, you will partner with some of the most passionate teams in the world, our ...
Technical Support Engineer
Denver, CO · On-site
Join the Legal Tech Revolution at Litera Are you ready to shape the future of how law is practiced ... Position Overview The Technical Support Engineer (TSE) at Litera plays a critical role in ...
Technical Support Engineer
Denver, CO · On-site
Join the Legal Tech Revolution at Litera Are you ready to shape the future of how law is practiced ... Position Overview The Technical Support Engineer (TSE) at Litera plays a critical role in ...
Product Support Engineer
Boulder, CO · On-site
Description Product Support Engineer Summary: The PSE position embraces a leadership role in the ... Four-year degree (BS) in Electrical Engineering Technology, Computer Science, Equivalent technical ...
Product Support Engineer
Boulder, CO · On-site
Description Product Support Engineer Summary: The PSE position embraces a leadership role in the ... Four-year degree (BS) in Electrical Engineering Technology, Computer Science, Equivalent technical ...
Enterprise Support Engineer
Westminster, CO · On-site
$108K - $134K/yr
About Us: Trimble is a global technology company that connects the physical and digital worlds ... Premier Support Engineer, Technical Account Manager, Azure Cloud, Vista ERP, Construction ...
Enterprise Support Engineer
Westminster, CO · On-site
$108K - $134K/yr
About Us: Trimble is a global technology company that connects the physical and digital worlds ... Premier Support Engineer, Technical Account Manager, Azure Cloud, Vista ERP, Construction ...
Enterprise Support Engineer
Westminster, CO · On-site +1
$108K - $134K/yr
About Us: Trimble is a global technology company that connects the physical and digital worlds ... Premier Support Engineer, Technical Account Manager, Azure Cloud, Vista ERP, Construction ...
Enterprise Support Engineer
Westminster, CO · On-site +1
$108K - $134K/yr
About Us: Trimble is a global technology company that connects the physical and digital worlds ... Premier Support Engineer, Technical Account Manager, Azure Cloud, Vista ERP, Construction ...
Enterprise Support Engineer
Westminster, CO · On-site +1
$108K - $134K/yr
About Us: Trimble is a global technology company that connects the physical and digital worlds ... Premier Support Engineer, Technical Account Manager, Azure Cloud, Vista ERP, Construction ...
Enterprise Support Engineer
Westminster, CO · On-site +1
$108K - $134K/yr
About Us: Trimble is a global technology company that connects the physical and digital worlds ... Premier Support Engineer, Technical Account Manager, Azure Cloud, Vista ERP, Construction ...
Technical Support Engineer
Denver, CO · On-site
Join the Legal Tech Revolution at Litera Are you ready to shape the future of how law is practiced ... Position Overview The Technical Support Engineer (TSE) at Litera plays a critical role in ...
Technical Support Engineer
Denver, CO · On-site
Join the Legal Tech Revolution at Litera Are you ready to shape the future of how law is practiced ... Position Overview The Technical Support Engineer (TSE) at Litera plays a critical role in ...
Enterprise Support Engineer
Westminster, CO · On-site +1
$108K - $134K/yr
About Us: Trimble is a global technology company that connects the physical and digital worlds ... Premier Support Engineer, Technical Account Manager, Azure Cloud, Vista ERP, Construction ...
Enterprise Support Engineer
Westminster, CO · On-site +1
$108K - $134K/yr
About Us: Trimble is a global technology company that connects the physical and digital worlds ... Premier Support Engineer, Technical Account Manager, Azure Cloud, Vista ERP, Construction ...
Federal Support Engineer 3
Denver, CO · On-site
$92K - $134K/yr
As a Federal Support Engineer 3, this role places you at the forefront of supporting these ... Hands-on experience with one or more Cloud technologies and ability to diagnose issues in hybrid ...
Federal Support Engineer 3
Denver, CO · On-site
$92K - $134K/yr
As a Federal Support Engineer 3, this role places you at the forefront of supporting these ... Hands-on experience with one or more Cloud technologies and ability to diagnose issues in hybrid ...
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MSP Support Engineer
Denver, CO · On-site
$85K/yr
MSP SUPPORT ENGINEER Denver Metro Area, full-time, position will include considerable working f ... s/network engineering or network administration) COMPANY: Rapid Networks is a growing MSP ...
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MSP Support Engineer
Denver, CO · On-site
$85K/yr
MSP SUPPORT ENGINEER Denver Metro Area, full-time, position will include considerable working f ... s/network engineering or network administration) COMPANY: Rapid Networks is a growing MSP ...
Company Description Artech is the 10th Largest IT Staffing Company in the US, according to Staffing ... Application support Engineer for IP Television, Video delivery stream for partners. Linux System ...
Company Description Artech is the 10th Largest IT Staffing Company in the US, according to Staffing ... Application support Engineer for IP Television, Video delivery stream for partners. Linux System ...
Stone - Support Engineer Denver, CO
Lakewood, CO · On-site
$75K - $100K/yr
Stone Security is seeking a Support Engineer to provide exceptional technical support and ... Stay updated on industry trends, emerging technologies, and security best practices. * Perform any ...
Stone - Support Engineer Denver, CO
Lakewood, CO · On-site
$75K - $100K/yr
Stone Security is seeking a Support Engineer to provide exceptional technical support and ... Stay updated on industry trends, emerging technologies, and security best practices. * Perform any ...
Stone Security is seeking a Support Engineer to provide exceptional technical support and ... Stay updated on industry trends, emerging technologies, and security best practices. * Perform any ...
Stone Security is seeking a Support Engineer to provide exceptional technical support and ... Stay updated on industry trends, emerging technologies, and security best practices. * Perform any ...
Support Engineer (L3) - File Storage
Centennial, CO · On-site
$85K - $110K/yr
... and technology to help you engineer the solution that works now - and preserves your work for ... Quantum is seeking a highly skilled Level 3 (L3) Support Engineer to support the StorNext and ...
Support Engineer (L3) - File Storage
Centennial, CO · On-site
$85K - $110K/yr
... and technology to help you engineer the solution that works now - and preserves your work for ... Quantum is seeking a highly skilled Level 3 (L3) Support Engineer to support the StorNext and ...
Support Engineer (L3) - File Storage
Englewood, CO · On-site
$85K - $110K/yr
... and technology to help you engineer the solution that works now - and preserves your work for ... Quantum is seeking a highly skilled Level 3 (L3) Support Engineer to support the StorNext and ...
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Support Engineer (L3) - File Storage
Englewood, CO · On-site
$85K - $110K/yr
... and technology to help you engineer the solution that works now - and preserves your work for ... Quantum is seeking a highly skilled Level 3 (L3) Support Engineer to support the StorNext and ...
Apply Early
Tech Support Engineer information
See Colorado salary details
$9.12 - $14.06
0% of jobs
$14.06 - $19
5% of jobs
$19 - $23.93
8% of jobs
$27.47 is the 25th percentile. Wages below this are outliers.
$23.93 - $28.87
16% of jobs
The median wage is $33.68 / hr.
$28.87 - $33.80
21% of jobs
$33.80 - $38.74
18% of jobs
$41.54 is the 75th percentile. Wages above this are outliers.
$38.74 - $43.67
12% of jobs
$43.67 - $48.61
11% of jobs
$48.61 - $53.54
5% of jobs
$53.54 - $58.48
2% of jobs
$58.48 - $63.41
2% of jobs
$9
$36
$63
How much do tech support engineer jobs pay per hour?
As of Jul 7, 2026, the average hourly pay for tech support engineer in Colorado is $36.40, according to ZipRecruiter salary data. Most workers in this role earn between $27.84 and $43.32 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Tech Support Engineer, and why are they important?
To thrive as a Tech Support Engineer, you need strong troubleshooting abilities, technical knowledge of hardware and software, and typically a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified are highly valued. Excellent communication, patience, and problem-solving skills help you effectively assist users and collaborate with teams. These competencies are crucial for resolving technical issues efficiently and ensuring customer satisfaction.
What are some common challenges faced by Tech Support Engineers, and how can I prepare for them?
Tech Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating solutions to customers with varying technical backgrounds. To prepare, it's helpful to develop strong problem-solving skills, time management abilities, and clear communication techniques. Gaining familiarity with the company's products and commonly used diagnostic tools will also make it easier to address issues efficiently and provide excellent customer service.
What are Tech Support Engineers?
Tech Support Engineers are professionals who help customers and organizations troubleshoot and resolve technical issues related to products, software, or hardware. They provide assistance via phone, email, chat, or in person, diagnosing problems and guiding users through solutions. Tech Support Engineers may also escalate complex issues to higher-level technical staff and document problem resolutions to improve future support. Their role is critical in ensuring smooth operation and customer satisfaction with technology products and services.
What is the difference between Tech Support Engineer vs Network Support Specialist?
| Aspect | Tech Support Engineer | Network Support Specialist |
|---|---|---|
| Required Certifications | CompTIA A+, Network+, Cisco CCNA (often) | CompTIA Network+, Cisco CCNA, CCNP (often) |
| Work Environment | Help desks, remote support, on-site troubleshooting | Network operations centers, on-site network troubleshooting |
| Employer & Industry Usage | IT companies, tech support firms, corporate IT departments | Telecommunications, enterprise networks, data centers |
The main difference is that Tech Support Engineers focus on diagnosing and resolving a wide range of technical issues, including hardware and software, often providing remote or on-site support. Network Support Specialists primarily focus on maintaining and troubleshooting network infrastructure, such as routers, switches, and firewalls. Both roles require similar certifications and work environments but differ in their technical focus and scope of responsibilities.
What are popular job titles related to Tech Support Engineer jobs in Colorado? For Tech Support Engineer jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Tech Support Engineer jobs in Colorado look for? The top searched job categories for Tech Support Engineer jobs in Colorado are:
Job description
Job Summary:
Spectra Logic is an entrepreneurial company located in Boulder, Colorado, with over 40 years of success in data preservation. The Product Support Engineer role involves leading the support organization, troubleshooting complex issues, and collaborating across teams to enhance product quality and customer experience.
Responsibilities:
• Work customer incidents and consultations that have been escalated from the Tier 2 team.
• Perform analysis and troubleshooting of Spectra Logic products in customer environments.
• Includes supporting Service Providers FE’s or Fly-and-Fix
• Identify possible product/service/process quality issues affecting the field and bring them to the attention of the Support Manager(s) and Dev Engineering, via the defined RFA escalation process.
• Take corrective action to provide timely resolution of technical problems affecting customer experience.
• Participate in on-call duties on a rotating basis to provide 24x7 technical and short notice Fly-and-Fix travel to customer sites when required for Spectra onsite support
• Use gathered information to initiate and manage product or process improvements.
• Attend cross-functional meetings geared toward improving product quality, discussing product changes, and prioritizing enhancements and bug fixes.
• Manage and organize the collection, verification, and dissemination of product technical information (specifically the Support Confluence space).
• Includes collaboration with Tiers to create accurate articles for the Knowledge Base, in addition to creating highly technical content.
• Utilize lab equipment for issue reproduction and testing code releases.
• Follow-up on customer issues with important attention to detail.
• Respectfully collaborate with peer colleagues, the Escalation Management Team and Dev Engineering to resolve issues.
Qualifications:
Required:
• Advanced knowledge of Storage Hardware, Backup Applications, Servers, SAN, Windows, Unix/Linux Operating Systems.
• Knowledge of tape drives and disk storage arrays
• Experience with controlling situations with displeased customers, leading to potentially stressful and time consuming resolution paths of customer issues.
• Ideal candidates will possess excellent troubleshooting skills utilizing logical processes and possess the ability to learn new technical concepts quickly.
• Excellent written and verbal communications skills, strong organizational skills, and creative problem-solving skills.
• Strong interpersonal skills, with ability to communicate at all organizational levels.
• Prior experience in Field service and Technical Call Center Support environment desirable.
• Good organizational and time management skills, in addition to a positive attitude are required.
• Ability to work on multiple projects while adapting to shifting priorities.
• Four-year degree (BS) in Electrical Engineering Technology, Computer Science, Equivalent technical degree.
Preferred:
• Experience with Samba/FreeBSD/ZFS
• Experience with Java/Python/Ruby/Bash
• Experience with AWS S3
Company:
Spectra Logic Corporation is a computer data storage company based in Boulder, Colorado in the United States. Founded in 1979, the company is headquartered in Boulder, USA, with a team of 201-500 employees. The company is currently Growth Stage.
Spectra Logic is an entrepreneurial company located in Boulder, Colorado, with over 40 years of success in data preservation. The Product Support Engineer role involves leading the support organization, troubleshooting complex issues, and collaborating across teams to enhance product quality and customer experience.
Responsibilities:
• Work customer incidents and consultations that have been escalated from the Tier 2 team.
• Perform analysis and troubleshooting of Spectra Logic products in customer environments.
• Includes supporting Service Providers FE’s or Fly-and-Fix
• Identify possible product/service/process quality issues affecting the field and bring them to the attention of the Support Manager(s) and Dev Engineering, via the defined RFA escalation process.
• Take corrective action to provide timely resolution of technical problems affecting customer experience.
• Participate in on-call duties on a rotating basis to provide 24x7 technical and short notice Fly-and-Fix travel to customer sites when required for Spectra onsite support
• Use gathered information to initiate and manage product or process improvements.
• Attend cross-functional meetings geared toward improving product quality, discussing product changes, and prioritizing enhancements and bug fixes.
• Manage and organize the collection, verification, and dissemination of product technical information (specifically the Support Confluence space).
• Includes collaboration with Tiers to create accurate articles for the Knowledge Base, in addition to creating highly technical content.
• Utilize lab equipment for issue reproduction and testing code releases.
• Follow-up on customer issues with important attention to detail.
• Respectfully collaborate with peer colleagues, the Escalation Management Team and Dev Engineering to resolve issues.
Qualifications:
Required:
• Advanced knowledge of Storage Hardware, Backup Applications, Servers, SAN, Windows, Unix/Linux Operating Systems.
• Knowledge of tape drives and disk storage arrays
• Experience with controlling situations with displeased customers, leading to potentially stressful and time consuming resolution paths of customer issues.
• Ideal candidates will possess excellent troubleshooting skills utilizing logical processes and possess the ability to learn new technical concepts quickly.
• Excellent written and verbal communications skills, strong organizational skills, and creative problem-solving skills.
• Strong interpersonal skills, with ability to communicate at all organizational levels.
• Prior experience in Field service and Technical Call Center Support environment desirable.
• Good organizational and time management skills, in addition to a positive attitude are required.
• Ability to work on multiple projects while adapting to shifting priorities.
• Four-year degree (BS) in Electrical Engineering Technology, Computer Science, Equivalent technical degree.
Preferred:
• Experience with Samba/FreeBSD/ZFS
• Experience with Java/Python/Ruby/Bash
• Experience with AWS S3
Company:
Spectra Logic Corporation is a computer data storage company based in Boulder, Colorado in the United States. Founded in 1979, the company is headquartered in Boulder, USA, with a team of 201-500 employees. The company is currently Growth Stage.
About Spectra Logic
Sourced by ZipRecruiter
Company size
201 - 500 Employees
Headquarters location
Boulder, CO, US
Year founded
1979