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Tech Support Engineer Jobs in Colorado (NOW HIRING)

Fivetran

Customer Support Engineer

Denver, CO · On-site

$80K - $96K/yr

We're proud that more organizations continue to leverage our technology every day to become truly ... As a Support Engineer, you will partner with some of the most passionate teams in the world, our ...

BEARCOM

Stone - Support Engineer Denver, CO

Lakewood, CO · On-site

$75K - $100K/yr

Stone Security is seeking a Support Engineer to provide exceptional technical support and ... Stay updated on industry trends, emerging technologies, and security best practices. * Perform any ...

Gravitee

Technical Support Engineer

Denver, CO · On-site

$100K/yr

As the Technical Support Engineer you will be responsible for delivering exceptional technical ... Are curious, adaptable, and excited by emerging technologies like AI * Take ownership and follow ...

Crusoe

Senior Cloud Support Engineer

Denver, CO · On-site

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and ...

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Tech Support Engineer information

See Colorado salary details

$9

$36

$63

How much do tech support engineer jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for tech support engineer in Colorado is $36.40, according to ZipRecruiter salary data. Most workers in this role earn between $27.84 and $43.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tech Support Engineer, and why are they important?

To thrive as a Tech Support Engineer, you need strong troubleshooting abilities, technical knowledge of hardware and software, and typically a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified are highly valued. Excellent communication, patience, and problem-solving skills help you effectively assist users and collaborate with teams. These competencies are crucial for resolving technical issues efficiently and ensuring customer satisfaction.

What are some common challenges faced by Tech Support Engineers, and how can I prepare for them?

Tech Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating solutions to customers with varying technical backgrounds. To prepare, it's helpful to develop strong problem-solving skills, time management abilities, and clear communication techniques. Gaining familiarity with the company's products and commonly used diagnostic tools will also make it easier to address issues efficiently and provide excellent customer service.

What are Tech Support Engineers?

Tech Support Engineers are professionals who help customers and organizations troubleshoot and resolve technical issues related to products, software, or hardware. They provide assistance via phone, email, chat, or in person, diagnosing problems and guiding users through solutions. Tech Support Engineers may also escalate complex issues to higher-level technical staff and document problem resolutions to improve future support. Their role is critical in ensuring smooth operation and customer satisfaction with technology products and services.

What is the difference between Tech Support Engineer vs Network Support Specialist?

AspectTech Support EngineerNetwork Support Specialist
Required CertificationsCompTIA A+, Network+, Cisco CCNA (often)CompTIA Network+, Cisco CCNA, CCNP (often)
Work EnvironmentHelp desks, remote support, on-site troubleshootingNetwork operations centers, on-site network troubleshooting
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsTelecommunications, enterprise networks, data centers

The main difference is that Tech Support Engineers focus on diagnosing and resolving a wide range of technical issues, including hardware and software, often providing remote or on-site support. Network Support Specialists primarily focus on maintaining and troubleshooting network infrastructure, such as routers, switches, and firewalls. Both roles require similar certifications and work environments but differ in their technical focus and scope of responsibilities.

What are popular job titles related to Tech Support Engineer jobs in Colorado? For Tech Support Engineer jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Tech Support Engineer jobs in Colorado look for? The top searched job categories for Tech Support Engineer jobs in Colorado are:
Tech Support Engineer jobs near you
Customer Support Engineer

Customer Support Engineer

Fivetran

Denver, CO • On-site

$80K - $96K/yr

Full-time

Medical, PTO

Posted 20 days ago

Job description

From Fivetran's founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We're proud that more organizations continue to leverage our technology every day to become truly data-driven.
About the Role
Fivetran is building data pipelines to power the modern data stack for thousands of companies.
We're looking for a Customer Support Engineer for our API Connector Team. At Fivetran, our Customer Support Engineers (CSEs) take on exciting technical challenges while partnering with internal and external stakeholders to drive issues to a timely resolution. As a Support Engineer, you will partner with some of the most passionate teams in the world, our customer teams, to deliver a best-in-class experience. Through a collaborative and holistic approach that is focused on the resolution and prevention of issues, our CSEs as our customer's technical champion within Fivetran.
This is a full-time, hybrid position based out of our Denver, CO offices. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.
What You'll Do
  • Provide virtual technical support to Fivetran customers and partners.
  • Work closely with Fivetran customers and other stakeholders to ensure high customer satisfaction and timely resolution of reported issues.
  • Investigate and Troubleshoot technical issues within the Fivetran environment using logs, internal/external tools, and foundational knowledge of our product and technologies.
  • Work closely with Fivetran's Dev team to identify and resolve bugs and issues impacting Fivetran customers.
  • Become a Subject Matter Expert on the Fivetran API Connectors and related technologies.
  • Document any known or newly identified solutions in our knowledge base and share this knowledge across the team.
  • Collaborate with teammates on technical and non-technical projects.

Skills We're Looking For
  • 2+ years of relevant professional experience
  • Strong customer advocacy skills, demonstrated over email and on video calls or screen shares
  • Excellent written and verbal communication skills in English
  • Experience troubleshooting APIs, including:
    • Making API requests
    • Interpreting responses and standard error codes
    • Navigating and understanding API documentation
  • Basic understanding of networking fundamentals, including the TCP/IP model
  • Experience working with databases, both SQL and NoSQL
    • Familiarity with basic SQL queries and commands
  • Knowledge of and experience with data warehouse infrastructure, such as Snowflake, Databricks, BigQuery, and Amazon Redshift
  • Ability to read and analyze logs to investigate and identify issues
  • Comfortable navigating GitHub and submitting Pull Requests
  • Strong, process-oriented troubleshooting and problem-solving skills
  • Ability to thrive in a highly collaborative, global team environment

#LI-Hybrid #LI-EM1
The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.
Denver Pay Range
$80,489-$96,590.50 USD
Perks and Benefits
  • 100% employer-paid medical insurance*
  • Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
  • RSU stock grants*
  • Professional development and training opportunities
  • Company virtual happy hours, free food, and fun team-building activities
  • Monthly cell phone stipend
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

*May vary by country and worker type - please reach out to your recruiter for more information
Click here to learn more about Fivetran's Benefits by Region.
We're honored to be valued at over $5.6 billion, but more importantly, we're proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran's culture and what it's like to be part of the team, click here and enjoy our video.
To learn more about our candidate privacy policy, you can read our statement here.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

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