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Tech Connect Chat Support Jobs in Atlanta, GA (NOW HIRING)

Hired by Matrix

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IT Service Desk Agent

Alpharetta, GA · On-site

$25/hr

Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent ... An understanding of technology and the ability to apply that knowledge to support all existing ...

First Connect Health

Travel CT Technologist

Atlanta, GA · On-site

First Connect Health is seeking a travel CT Technologist for a travel job in Atlanta, Georgia ... We offer industry-leading compensation packages, along with benefits that support your career goals ...

Procare Solutions

Customer Support Specialist

Atlanta, GA · On-site

$19 - $23/hr

... technology, expertise, and unparalleled service. Over 40,000 satisfied customers have chosen ... Using telephone, email, chat and meetings, the specialist will be required to complete tickets in a ...

Procare Solutions

Customer Support Specialist

Atlanta, GA · On-site

$19 - $23/hr

... technology, expertise, and unparalleled service. Over 40,000 satisfied customers have chosen ... Using telephone, email, chat and meetings, the specialist will be required to complete tickets in a ...

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Showing results 41-60

All JobsTech Connect Chat Support JobsTech Connect Chat Support Jobs in Atlanta, GA

Tech Connect Chat Support information

See Atlanta, GA salary details

$26K

$41.8K

$63.5K

How much do tech connect chat support jobs pay per year?

As of Sep 3, 2026, the average yearly pay for tech connect chat support in Atlanta, GA is $41,813.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,100.00 and $45,200.00 per year, depending on experience, location, and employer.

What is Tech Connect Chat Support?

Tech Connect Chat Support is a customer service role focused on assisting users with technical issues, questions, or troubleshooting through online chat platforms. Professionals in this position help customers resolve software or hardware problems, provide product guidance, and ensure a positive support experience. They often use real-time messaging to communicate, aiming to quickly and accurately address user concerns. This role requires strong technical knowledge, communication skills, and the ability to multitask in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a Tech Connect Chat Support specialist, and why are they important?

To thrive as a Tech Connect Chat Support specialist, you need strong troubleshooting abilities, a solid understanding of relevant technical products or services, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and live chat platforms is usually required. Excellent written communication, patience, and problem-solving skills help build rapport and resolve customer issues efficiently. These competencies ensure timely, accurate support and high customer satisfaction in a fast-paced digital environment.

What are some common challenges faced in a Tech Connect Chat Support role, and how can they be managed?

In a Tech Connect Chat Support role, one of the most common challenges is efficiently handling multiple customer conversations simultaneously while maintaining a high standard of service. Additionally, resolving complex technical issues without the benefit of voice communication can require extra patience and clear written communication. Team members often rely on strong collaboration, using internal knowledge bases and escalation procedures when necessary. Staying organized and continuously updating technical knowledge can help manage these challenges effectively.

What are popular job titles related to Tech Connect Chat Support jobs in Atlanta, GA?

For Tech Connect Chat Support jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Tech Connect Chat Support jobs in Atlanta, GA look for?

The top searched job categories for Tech Connect Chat Support jobs in Atlanta, GA are:

Tech Connect Chat Support jobs near you
Infographic showing various Tech Connect Chat Support job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,813 per year, or $20.1 per hour.

IT Technical Customer Support

Amicis Global

Alpharetta, GA • On-site

Other

Re-posted 24 days ago

Job description

The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
Responsibilities include:
Demonstrate strong customer service skills to provide phone support including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
o Producing accurate, detailed documentation at the client, problem and incident level
o Resolving conflict
Responsible for high quality end-user technical support, related to enterprise software and hardware
Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
Under general oversight, provides after hours and weekend support as needed.
The position requires attention to detail, follow through, teamwork focus and positive attitude.
An understanding of technology and the ability to apply that knowledge to support all existing systems
Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
Provides investigation, diagnosis, resolution and recovery for hardware/software problems #DICE
Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
Excellent customer service skills required
Excellent communication skills required
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
Preferred work experience in technical support role but not required
Required Education: High school diploma or GED with relevant work experience
Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
Self motivated and ability to work on own initiative in a high pressure environment
Willing to work variable shifts including evenings, weekends and public holidays
***Responsible for high quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment**