The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
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The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
IT Support Manager
Atlanta, GA · On-site
$95 - $130/hr
We are looking for an IT Support Manager who loves solving problems and is passionate about ... chat assistants) in an enterprise environment, including licensing, access management, and ...
New
IT Support Manager
Atlanta, GA · On-site
$95 - $130/hr
We are looking for an IT Support Manager who loves solving problems and is passionate about ... chat assistants) in an enterprise environment, including licensing, access management, and ...
New
... chat, text, video and email communication methods. Ensures high-level customer satisfaction by ... technologies sold or supported by Ricoh. May replicate equipment failure situations in a test ...
... chat, text, video and email communication methods. Ensures high-level customer satisfaction by ... technologies sold or supported by Ricoh. May replicate equipment failure situations in a test ...
Responds to incoming support incidents (i.e. i.e. telephone, chat, email, text and video) and ... Fiery Professional, Fiery System 10 or Advanced Printing Technologies
Responds to incoming support incidents (i.e. i.e. telephone, chat, email, text and video) and ... Fiery Professional, Fiery System 10 or Advanced Printing Technologies
IT Support Specialist
White, GA · On-site
Serve as the first point of contact for IT support requests via ticketing system, email, phone, and chat * Triage, troubleshoot, and resolve end-user issues across Windows, Microsoft 365, printers ...
IT Support Specialist
White, GA · On-site
Serve as the first point of contact for IT support requests via ticketing system, email, phone, and chat * Triage, troubleshoot, and resolve end-user issues across Windows, Microsoft 365, printers ...
IT Support Specialist
White, GA · On-site
Serve as the first point of contact for IT support requests via ticketing system, email, phone, and chat * Triage, troubleshoot, and resolve end-user issues across Windows, Microsoft 365, printers ...
IT Support Specialist
White, GA · On-site
Serve as the first point of contact for IT support requests via ticketing system, email, phone, and chat * Triage, troubleshoot, and resolve end-user issues across Windows, Microsoft 365, printers ...
IT Support Specialist
White, GA · On-site
Serve as the first point of contact for IT support requests via ticketing system, email, phone, and chat * Triage, troubleshoot, and resolve end-user issues across Windows, Microsoft 365, printers ...
IT Support Specialist
White, GA · On-site
Serve as the first point of contact for IT support requests via ticketing system, email, phone, and chat * Triage, troubleshoot, and resolve end-user issues across Windows, Microsoft 365, printers ...
IT Support Specialist
White, GA · On-site
Serve as the first point of contact for IT support requests via ticketing system, email, phone, and chat * Triage, troubleshoot, and resolve end-user issues across Windows, Microsoft 365, printers ...
IT Support Specialist
White, GA · On-site
Serve as the first point of contact for IT support requests via ticketing system, email, phone, and chat * Triage, troubleshoot, and resolve end-user issues across Windows, Microsoft 365, printers ...
IT Support Specialist
White, GA · On-site
Serve as the first point of contact for IT support requests via ticketing system, email, phone, and chat * Triage, troubleshoot, and resolve end-user issues across Windows, Microsoft 365, printers ...
IT Support Specialist
White, GA · On-site
Serve as the first point of contact for IT support requests via ticketing system, email, phone, and chat * Triage, troubleshoot, and resolve end-user issues across Windows, Microsoft 365, printers ...
IT Support Technician
Atlanta, GA · On-site
$20.75 - $28.25/hr
Requirements * 3+ years of IT support or desktop support experience , preferably within a law firm or other professional services environment. * Experience providing Tier 1 and Tier 2 technical ...
IT Support Technician
Atlanta, GA · On-site
$20.75 - $28.25/hr
Requirements * 3+ years of IT support or desktop support experience , preferably within a law firm or other professional services environment. * Experience providing Tier 1 and Tier 2 technical ...
Radiology Tech (Rad Tech) Allied
Canton, GA · On-site
$54.45/hr
With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... Dedicated recruiter support from submission to start At Accurate, we value strong clinicians and ...
Radiology Tech (Rad Tech) Allied
Canton, GA · On-site
$54.45/hr
With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... Dedicated recruiter support from submission to start At Accurate, we value strong clinicians and ...
Ability to use technology effectively and excel as an E-Commerce and Live Chat support to customers * Customer-centric with a focus on delivering exceptional service. * Ability to physically sit at a ...
Ability to use technology effectively and excel as an E-Commerce and Live Chat support to customers * Customer-centric with a focus on delivering exceptional service. * Ability to physically sit at a ...
Health Science Teacher (Grades 6-12)
Atlanta, GA · On-site
$46K - $59K/yr
... connect classroom instruction to healthcare careers, industry standards, and postsecondary opportunities. * Utilize instructional technology and data to support differentiated learning and student ...
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Health Science Teacher (Grades 6-12)
Atlanta, GA · On-site
$46K - $59K/yr
... connect classroom instruction to healthcare careers, industry standards, and postsecondary opportunities. * Utilize instructional technology and data to support differentiated learning and student ...
Radiology Tech (Rad Tech) Allied
Atlanta, GA · On-site
$45.38/hr
With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... Dedicated recruiter support from submission to start At Accurate, we value strong clinicians and ...
Radiology Tech (Rad Tech) Allied
Atlanta, GA · On-site
$45.38/hr
With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... Dedicated recruiter support from submission to start At Accurate, we value strong clinicians and ...
Radiology Tech (Rad Tech) Allied
Atlanta, GA · On-site
$45.38/hr
With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... Dedicated recruiter support from submission to start At Accurate, we value strong clinicians and ...
Radiology Tech (Rad Tech) Allied
Atlanta, GA · On-site
$45.38/hr
With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... Dedicated recruiter support from submission to start At Accurate, we value strong clinicians and ...
Radiology Tech (Rad Tech) Allied
Atlanta, GA · On-site
$45.38/hr
With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... Dedicated recruiter support from submission to start At Accurate, we value strong clinicians and ...
Radiology Tech (Rad Tech) Allied
Atlanta, GA · On-site
$45.38/hr
With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... Dedicated recruiter support from submission to start At Accurate, we value strong clinicians and ...
IT Support Specialist (White)
White, GA · On-site
Serve as the first point of contact for IT support requests via ticketing system, email, phone, and chat * Triage, troubleshoot, and resolve end-user issues across Windows, Microsoft 365, printers ...
New
IT Support Specialist (White)
White, GA · On-site
Serve as the first point of contact for IT support requests via ticketing system, email, phone, and chat * Triage, troubleshoot, and resolve end-user issues across Windows, Microsoft 365, printers ...
New
Service Desk Agent/ IT Support in Alpharetta GA, 30005 - Onsite
Alpharetta, GA · On-site
$20 - $21/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
Quick apply
Service Desk Agent/ IT Support in Alpharetta GA, 30005 - Onsite
Alpharetta, GA · On-site
$20 - $21/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
Echo Tech (Echo) Allied
Atlanta, GA · On-site
$58.18/hr
With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... Shift: 8 hours, day Join Premier Medical Staffing Services We connect skilled, compassionate health ...
Echo Tech (Echo) Allied
Atlanta, GA · On-site
$58.18/hr
With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... Shift: 8 hours, day Join Premier Medical Staffing Services We connect skilled, compassionate health ...
Mammagrophy Tech (Mammo) Allied
Atlanta, GA · On-site
$56.23/hr
With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... Dedicated recruiter support from submission to start At Accurate, we value strong clinicians and ...
Mammagrophy Tech (Mammo) Allied
Atlanta, GA · On-site
$56.23/hr
With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... Dedicated recruiter support from submission to start At Accurate, we value strong clinicians and ...
Tech Connect Chat Support information
See Atlanta, GA salary details
$26K - $29.4K
0% of jobs
$29.4K - $32.8K
3% of jobs
$36.2K is the 25th percentile. Wages below this are outliers.
$32.8K - $36.2K
22% of jobs
The median wage is $38.1K / yr.
$36.2K - $39.6K
43% of jobs
$39.6K - $43K
6% of jobs
$43.2K is the 75th percentile. Wages above this are outliers.
$43K - $46.4K
6% of jobs
$46.4K - $49.8K
6% of jobs
$49.8K - $53.2K
5% of jobs
$53.2K - $56.7K
3% of jobs
$56.7K - $60.1K
3% of jobs
$60.1K - $63.5K
1% of jobs
$26K
$41.8K
$63.5K
How much do tech connect chat support jobs pay per year?
As of Sep 3, 2026, the average yearly pay for tech connect chat support in Atlanta, GA is $41,813.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,100.00 and $45,200.00 per year, depending on experience, location, and employer.
What is Tech Connect Chat Support?
Tech Connect Chat Support is a customer service role focused on assisting users with technical issues, questions, or troubleshooting through online chat platforms. Professionals in this position help customers resolve software or hardware problems, provide product guidance, and ensure a positive support experience. They often use real-time messaging to communicate, aiming to quickly and accurately address user concerns. This role requires strong technical knowledge, communication skills, and the ability to multitask in a fast-paced environment.
What are the key skills and qualifications needed to thrive as a Tech Connect Chat Support specialist, and why are they important?
To thrive as a Tech Connect Chat Support specialist, you need strong troubleshooting abilities, a solid understanding of relevant technical products or services, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and live chat platforms is usually required. Excellent written communication, patience, and problem-solving skills help build rapport and resolve customer issues efficiently. These competencies ensure timely, accurate support and high customer satisfaction in a fast-paced digital environment.
What are some common challenges faced in a Tech Connect Chat Support role, and how can they be managed?
In a Tech Connect Chat Support role, one of the most common challenges is efficiently handling multiple customer conversations simultaneously while maintaining a high standard of service. Additionally, resolving complex technical issues without the benefit of voice communication can require extra patience and clear written communication. Team members often rely on strong collaboration, using internal knowledge bases and escalation procedures when necessary. Staying organized and continuously updating technical knowledge can help manage these challenges effectively.
What are popular job titles related to Tech Connect Chat Support jobs in Atlanta, GA?
For Tech Connect Chat Support jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Tech Connect Chat Support jobs in Atlanta, GA look for?
The top searched job categories for Tech Connect Chat Support jobs in Atlanta, GA are:
$24/hr
Contractor
Re-posted yesterday
Job description
Title: IT Technical Support / Help Desk
Location: Alpharetta, GA 30005
Duration: 12 Months
Pay Rate: $21.00 - $24.00/- on W2
Kindly share your most updated resume.
Summary:
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment.
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment.
This role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system.
The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates.
This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.
Roles and Responsibilities:
Customer Support:
• Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
• Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
• Resolve issues or escalate appropriately while managing customer expectations.
• Maintain composure and professionalism in high-pressure and difficult situations.
• Deliver a consistent and positive customer experience across all interactions.
Communication & Documentation:
• Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
• Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
• Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
• Communicate ticket status, next steps, and resolutions to users promptly.
Technical Troubleshooting & Resolution:
• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
• Perform incident assessment, triage, research, training/education, resolution, and recovery.
• Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
• Install, modify, clean, or repair hardware and software as required.
• Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
Collaboration & Culture
• Collaborate with team members to ensure service excellence and share knowledge.
• Be a culture carrier by demonstrating a positive, team-oriented attitude.
• Adhere to company policies and procedures, contributing to a safe and professional work environment.
Additional Expectations:
• Demonstrates flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.
• Continuously seek opportunities for self-improvement and operational efficiency.
Qualifications:
• High school diploma or GED required.
• Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or an equivalent combination of education and experience.
• Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professional in a fast-paced environment are essential.
• Excellent customer service and communication skills (written and verbal).
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to work independently and prioritize tasks under pressure.
• Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
• Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
Roles and Responsibilities:
Customer Support:
• Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
• Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
• Resolve issues or escalate appropriately while managing customer expectations.
• Maintain composure and professionalism in high-pressure and difficult situations.
• Deliver a consistent and positive customer experience across all interactions.
Communication & Documentation:
• Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
• Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
• Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
• Communicate ticket status, next steps, and resolutions to users promptly.
Technical Troubleshooting & Resolution:
• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
• Perform incident assessment, triage, research, training/education, resolution, and recovery.
• Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
• Install, modify, clean, or repair hardware and software as required.
• Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
Collaboration & Culture
• Collaborate with team members to ensure service excellence and share knowledge.
• Be a culture carrier by demonstrating a positive, team-oriented attitude.
• Adhere to company policies and procedures, contributing to a safe and professional work environment.
Additional Expectations:
• Demonstrates flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.
• Continuously seek opportunities for self-improvement and operational efficiency.
Qualifications:
• High school diploma or GED required.
• Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or an equivalent combination of education and experience.
• Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professional in a fast-paced environment are essential.
• Excellent customer service and communication skills (written and verbal).
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to work independently and prioritize tasks under pressure.
• Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
• Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
Responsible for high quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment.
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment.
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About Amicis Global Technologies
Sourced by ZipRecruiter
Headquarters location
Brampton, ON, CA