JOB DESCRIPTIONRESTAURANT TEAM LEADS โ SHIFT LEADS
Job Description (Team Leaders/Shift Leads)
As a member of the leadership team at Harriet's Hamburgers in Ballantyne, you will play a crucial role in ensuring our team's effectiveness and our business's success. At Harriet's Hamburgers, we strive to select leaders who are hard-working individuals who share our passion for providing exceptional service and hospitality to our guests.
ย
At Harrietโs Hamburgers, Ballantyne, Team Leaders are responsible for:
- Opening or closing the store
- Leading the daily operations of the restaurant
- Ensuring that food safety and quality assurance standards are met
- Meeting and exceeding food cost, labor and sales goals
- Working as a team to grow our business through improvements to speed of service, guest satisfaction, and cleanliness
- Being passionate about personal growth and growing other leaders
- Ensuring compliance with company standards in all areas of operations, including production, preparation, customer relations, inventory management, team management, and financial accountability.
ย
The ideal candidate has excellent communication skills in addition to in-store operational experience.
ย
The following qualifications are required:
- 1-2 year of past Leadership Experience
- Exceptional organizational skills to manage an operation with many moving parts
- Impeccable work ethic
- Passion for Harrietโs Hamburgers values
- Flexible availability including nights and weekends
- Must be 18 years of age or older
ย
Compensation is based on experience and qualifications. Full-time employees receive competitive benefits.
ย
Benefits FOR ALL TEAM MEMBERS
- Career development opportunities โ we are growing!
- Competitive pay + Tip share
- Paid time off + Wellness time
- Uniform allowance
- A collaborative work environment that embraces individuality, encourages idea-sharing, and promotes a fun atmosphere
- Medical, Dental, Vision Insuranceย & 401k options to fit your needs
- Employee Dining Discount Programย
- Join the #BeGoodCrew and earn a Referral Bonus by inviting new members
- Flexible scheduling and self-paced growth opportunities
Expectations
- Positive Attitude
- Lead by Example
- Follow procedures and regulations
- Commitment to Quality, Speed, Accuracy, Cleanliness, and Attentive and Courteous Service
- Be Remarkable in Everything you do
- Take ownership and drive results
- Act in a manner that gains trust and responsibility
- Flexibility in availability, Saturday availability is required
People
- Coach, encourage, and hold staff accountable to policies/procedures
- Communicate with other leaders to setup restaurant shifts for success
- Help with hiring and evaluations
- Communicate needs and feedback of staff in leadership meetings
Operations
- Focus on the five critical areas to guest satisfaction: Speed of Service, Cleanliness, Taste of Food, Accuracy, Attentive and Courteous Employees
- Create work schedules
- Project future needs for goods, kitchen needs and cleaning products
- Oversee health code compliance and sanitation standards
- Seek ways to cut waste and decrease operational costs
- Vocalize and make sure daily benchmarks are met
- Oversee cash handling
- Answer phone
- Check catering orders
- Ensure proper hand-washing and food safety procedures are followed
Average Rate: $22/ hour (Average rate includes hourly wage + average hourly tip earnings)
REQUIREMENTS- โขThe ability to lead and motivate a team
- โขOverseeing inventory, quality and safety
- โขDeveloping community relations
- โขManaging all functions on our daily checklist
- โขHandling payroll, scheduling, and general restaurant administrative tasks
- โขManaging the facility while upholding our standards of excellence and hospitality
ABOUT THE COMPANYCharlotte's Most Craveable Hamburger!Our formula is simple: quality ingredients without compromise. We serve hamburgers quickly and hot, using all-natural meat, premium cheese, and always accompanied by a side of kindness.