... the resolution and accurately resolve the customer issues Responsibility: The Tax Revenue Call ... • Managing Time Skill matrix: High school diploma or GED. Required Strong customer service ...
... the resolution and accurately resolve the customer issues Responsibility: The Tax Revenue Call ... • Managing Time Skill matrix: High school diploma or GED. Required Strong customer service ...
... the resolution and accurately resolve the customer issues Responsibility: The Tax Revenue Call ... • Managing Time Skill matrix: High school diploma or GED. Required Strong customer service ...
... the resolution and accurately resolve the customer issues Responsibility: The Tax Revenue Call ... • Managing Time Skill matrix: High school diploma or GED. Required Strong customer service ...
Payroll Specialist
Indianapolis, IN · On-site
$22.50 - $30.50/hr
Process garnishments which include child support and tax levies * Process special wage/salary ... Manage vendor and court relationships for garnishments, including interrogatories and data ...
Payroll Specialist
Indianapolis, IN · On-site
$22.50 - $30.50/hr
Process garnishments which include child support and tax levies * Process special wage/salary ... Manage vendor and court relationships for garnishments, including interrogatories and data ...
... management, disciplinary actions, grievances, and conflict resolution for a workforce of ... Prepare, file, and reconcile all federal and state payroll tax filings, including Form 941 ...
... management, disciplinary actions, grievances, and conflict resolution for a workforce of ... Prepare, file, and reconcile all federal and state payroll tax filings, including Form 941 ...
Data Center Logistics Senior Manager
$117K - $234K/yr
Oversee transportation issue resolution and escalation management. Cross-Functional Coordination ... Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care ...
Data Center Logistics Senior Manager
$117K - $234K/yr
Oversee transportation issue resolution and escalation management. Cross-Functional Coordination ... Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care ...
Data Center Logistics Senior Manager
Indianapolis, IN · On-site
$117K - $234K/yr
Oversee transportation issue resolution and escalation management. Cross-Functional Coordination ... Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care ...
Data Center Logistics Senior Manager
Indianapolis, IN · On-site
$117K - $234K/yr
Oversee transportation issue resolution and escalation management. Cross-Functional Coordination ... Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care ...
Appeals Officer (Team Case Lead) 6 MONTH REGISTER
Indianapolis, IN · On-site
$147K/yr
In the event that a building is closed due to rent management, new hires may be placed in a local ... Experience in negotiating the resolution of tax disputes in situations with corporate ...
Appeals Officer (Team Case Lead) 6 MONTH REGISTER
Indianapolis, IN · On-site
$147K/yr
In the event that a building is closed due to rent management, new hires may be placed in a local ... Experience in negotiating the resolution of tax disputes in situations with corporate ...
Senior Accounts Payable Analyst
$60K - $97K/yr
... Risk Management vendors. * Train new hires and supports the cross training of team members on ... Review and assess if sales and use tax is properly accounted for on purchasing card transactions ...
Senior Accounts Payable Analyst
$60K - $97K/yr
... Risk Management vendors. * Train new hires and supports the cross training of team members on ... Review and assess if sales and use tax is properly accounted for on purchasing card transactions ...
Appeals Officer (Team Case Lead) 6 MONTH REGISTER
Indianapolis, IN · On-site
$147K/yr
In the event that a building is closed due to rent management, new hires may be placed in a local ... Experience in negotiating the resolution of tax disputes in situations with corporate ...
Appeals Officer (Team Case Lead) 6 MONTH REGISTER
Indianapolis, IN · On-site
$147K/yr
In the event that a building is closed due to rent management, new hires may be placed in a local ... Experience in negotiating the resolution of tax disputes in situations with corporate ...
... the resolution and accurately resolve the customer issues Responsibility: The Tax Revenue Call ... Thinking • Managing Time Skills: SkillRequired / DesiredAmountof ExperienceExpertise ...
... the resolution and accurately resolve the customer issues Responsibility: The Tax Revenue Call ... Thinking • Managing Time Skills: SkillRequired / DesiredAmountof ExperienceExpertise ...
... the resolution and accurately resolve the customer issues Responsibility: The Tax Revenue Call ... • Managing Time Required/Desired Skills SkillRequired /DesiredAmountof ExperienceHigh school ...
... the resolution and accurately resolve the customer issues Responsibility: The Tax Revenue Call ... • Managing Time Required/Desired Skills SkillRequired /DesiredAmountof ExperienceHigh school ...
Client Service Manager
Indianapolis, IN · On-site
Ensure clients understand the claims process andprovideinitial guidance Conflict resolution: * Ask ... Tax-advantaged accounts (HSA, FSA) * Educational expense reimbursement * Paid parental leave Other ...
Client Service Manager
Indianapolis, IN · On-site
Ensure clients understand the claims process andprovideinitial guidance Conflict resolution: * Ask ... Tax-advantaged accounts (HSA, FSA) * Educational expense reimbursement * Paid parental leave Other ...
From strategy to technology to operations, and across workforce, risk, assurance, and tax, Deloitte ... Coaching junior team members while supporting quality delivery, issue resolution, and day-to-day ...
From strategy to technology to operations, and across workforce, risk, assurance, and tax, Deloitte ... Coaching junior team members while supporting quality delivery, issue resolution, and day-to-day ...
P&C Technical Solutions Architect, Manager
$99K - $232K/yr
Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit ... resolution speed - Enhance customer experience through innovative strategies and automation ...
P&C Technical Solutions Architect, Manager
$99K - $232K/yr
Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit ... resolution speed - Enhance customer experience through innovative strategies and automation ...
Sales Business Retention Representative -Account Manager (Corporate Market)
Indianapolis, IN · Remote
Understand corporate customer workflows across legal, compliance, risk, finance, tax, and ... Own customer issue resolution and escalation management by coordinating and driving action across ...
Sales Business Retention Representative -Account Manager (Corporate Market)
Indianapolis, IN · Remote
Understand corporate customer workflows across legal, compliance, risk, finance, tax, and ... Own customer issue resolution and escalation management by coordinating and driving action across ...
Sales Business Retention Representative -Account Manager (Corporate Market)
Indianapolis, IN · Remote
Understand corporate customer workflows across legal, compliance, risk, finance, tax, and ... Own customer issue resolution and escalation management by coordinating and driving action across ...
Sales Business Retention Representative -Account Manager (Corporate Market)
Indianapolis, IN · Remote
Understand corporate customer workflows across legal, compliance, risk, finance, tax, and ... Own customer issue resolution and escalation management by coordinating and driving action across ...
Sales Business Retention Representative -Account Manager (Corporate Market)
Indianapolis, IN · Remote
Understand corporate customer workflows across legal, compliance, risk, finance, tax, and ... Own customer issue resolution and escalation management by coordinating and driving action across ...
Sales Business Retention Representative -Account Manager (Corporate Market)
Indianapolis, IN · Remote
Understand corporate customer workflows across legal, compliance, risk, finance, tax, and ... Own customer issue resolution and escalation management by coordinating and driving action across ...
Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit ... and resolution skills; Demonstrating an in-depth level of ability to advise clients on ...
Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit ... and resolution skills; Demonstrating an in-depth level of ability to advise clients on ...
HR Generalist
Fort Wayne, IN · On-site
Position Summary The HR Generalist will be responsible for managing the day-to-day HR functions and ... Handle employee relations issues and assist in conflict resolution when the Director is unavailable.
HR Generalist
Fort Wayne, IN · On-site
Position Summary The HR Generalist will be responsible for managing the day-to-day HR functions and ... Handle employee relations issues and assist in conflict resolution when the Director is unavailable.
Position Summary The HR Generalist will be responsible for managing the day-to-day HR functions and ... Handle employee relations issues and assist in conflict resolution when the Director is unavailable.
Position Summary The HR Generalist will be responsible for managing the day-to-day HR functions and ... Handle employee relations issues and assist in conflict resolution when the Director is unavailable.
Tax Resolution Manager information
What are some common challenges faced by Tax Resolution Managers, and how can they address them effectively?
Tax Resolution Managers often encounter challenges such as managing complex client cases with tight deadlines, navigating changing tax regulations, and communicating effectively with both clients and tax authorities. To address these, it’s essential to stay current on tax laws, prioritize strong organizational skills, and foster clear, empathetic communication. Building a collaborative relationship with team members and leveraging technology for case tracking can also help streamline processes and improve client outcomes.
What are the key skills and qualifications needed to thrive as a Tax Resolution Manager, and why are they important?
To thrive as a Tax Resolution Manager, you need in-depth knowledge of tax laws, IRS procedures, and financial analysis, often supported by a degree in accounting, finance, or a related field and relevant certifications such as Enrolled Agent (EA) or CPA. Proficiency with tax software, case management systems, and document management tools is essential. Strong negotiation, problem-solving, and interpersonal skills set outstanding professionals apart when dealing with clients and tax authorities. These abilities are crucial for effectively resolving complex tax issues, ensuring compliance, and maintaining client trust.
What is the difference between Tax Resolution Manager vs Tax Accountant?
| Aspect | Tax Resolution Manager | Tax Accountant |
|---|---|---|
| Credentials | CPA or Enrolled Agent often preferred | CPA, EA, or accounting degree |
| Work Environment | Tax resolution firms, accounting firms, or corporate finance | Accounting firms, corporations, or private practice |
| Employer & Industry Usage | Specializes in resolving tax issues with IRS and state agencies | Prepares tax returns, audits, and financial statements |
| Common Search & Comparison | Often compared for tax problem resolution roles | Compared for general tax preparation and compliance roles |
The Tax Resolution Manager focuses on resolving tax issues with IRS and state agencies, requiring specialized knowledge and certifications. In contrast, a Tax Accountant handles tax preparation, compliance, and financial reporting. While both roles require similar credentials, the Tax Resolution Manager's work is more client-focused on resolving disputes, whereas the Tax Accountant's role is broader in tax compliance and planning.
What is a Tax Resolution Manager?
A Tax Resolution Manager is a professional who helps individuals and businesses resolve tax issues with government agencies like the IRS or state tax authorities. They oversee cases involving unpaid taxes, audits, tax liens, and other tax-related problems, developing strategies to negotiate settlements or payment plans. Tax Resolution Managers often work for tax firms or legal practices and coordinate a team of tax professionals to ensure clients achieve the best possible outcome. Their expertise includes tax law, negotiation, and compliance, guiding clients through complex tax processes.
What are the most commonly searched types of Tax Resolution jobs in Indiana? The most popular types of Tax Resolution jobs in Indiana are:
What are popular job titles related to Tax Resolution Manager jobs in Indiana? For Tax Resolution Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Tax Resolution Manager jobs in Indiana look for? The top searched job categories for Tax Resolution Manager jobs in Indiana are:
Job description
Role: IN-DOR-Inbound Call Center Job Id - (799294)
Location: DOR 100 N. Senate Ave., STE 105 Indianapolis, IN
Job description:
IN-DOR-Inbound Call Center
A Day in the Life:
Supervisory Responsibilities/Direct Reports:
This role does not provide direct supervision to direct reports.
Difficulty of Work:
The Call Center customer service representative must use analytical skills to determine the customer's needs and apply the procedures to communicate the resolution and accurately resolve the customer issues
Responsibility:
The Tax Revenue Call Center Customer Service Representative (Tax Analyst) works to ensure the highest level of customer focus, with a strong commitment to the taxpayers of Indiana by providing professional, and accurate customer service . Tax knowledge is helpful but not required.
Personal Work Relationships:
This individual will be expected to exhibit professional behaviors with a team player mindset, adhere to the policies and procedures and provide exceptional customer service is provided to customers and/or agency partners.
Physical Effort:
This role performs work in an environment where sitting for extended periods of time could be expected.
Working Conditions:
This role performs work in a standard call center environment responding to back-to-back calls and adhere to scheduled break and lunch hours.
Competencies:
• Communicating Effectively, professionally, accurately
• Delivering High Quality Work
• Critical Thinking
• Managing Time
Skill matrix:
High school diploma or GED.
Required
Strong customer service related experience, preferably in a professional environment.
Required
1
Years
Experience adhering to ethical and confidentiality requirements
Required
1
Years
Excellent verbal communication, patience and problem-solving abilities to help address taxpayer inquiries and diffuse difficult situations.
Required
Strong analytical ability to analyze and research tax related inquiries.
Required
Prior experience in a fast-paced call center environment.
Desired
Knowledge of tax regulations.
Desired
Associates or Bachelors Degree in accounting, finance, or related field.
Desired
Location: DOR 100 N. Senate Ave., STE 105 Indianapolis, IN
Job description:
IN-DOR-Inbound Call Center
A Day in the Life:
- Enjoys learning about a variety of the Department of Revenue Tax procedures including tax filing and payment requirements.
- Provides Best in Class Customer Service to taxpaying customers by phone in a fast-paced call center environment.
- Applies knowledge acquired in training and utilizes resources to analyze and solve problems.
- Responds to a variety of tax types inquiries.
- Access data utilizing basic computer skills.
- Communicates professionally using correct grammar, spelling & punctuation.
- Complies with all ethical and confidentiality requirements.
- High School Diploma/GED
- High-energy - Optimism - Teamwork -Collaboration
- Someone who provides open, honest, and positive communication.
- A continuous learning and improvement - let's get better every day ... together approach.
- A team member who speaks up if you don't understand or need more information.
- Proven ability to provide customer service by telephone in a high-volume call center.
- Proven ability to communicate both orally and in writing using correct grammar, spelling, and punctuation.
- Ability to analyze, research and problem-solve using various resources.
- Ability to learn to learn, understand, and apply ethics and confidentiality laws.
Supervisory Responsibilities/Direct Reports:
This role does not provide direct supervision to direct reports.
Difficulty of Work:
The Call Center customer service representative must use analytical skills to determine the customer's needs and apply the procedures to communicate the resolution and accurately resolve the customer issues
Responsibility:
The Tax Revenue Call Center Customer Service Representative (Tax Analyst) works to ensure the highest level of customer focus, with a strong commitment to the taxpayers of Indiana by providing professional, and accurate customer service . Tax knowledge is helpful but not required.
Personal Work Relationships:
This individual will be expected to exhibit professional behaviors with a team player mindset, adhere to the policies and procedures and provide exceptional customer service is provided to customers and/or agency partners.
Physical Effort:
This role performs work in an environment where sitting for extended periods of time could be expected.
Working Conditions:
This role performs work in a standard call center environment responding to back-to-back calls and adhere to scheduled break and lunch hours.
Competencies:
• Communicating Effectively, professionally, accurately
• Delivering High Quality Work
• Critical Thinking
• Managing Time
Skill matrix:
High school diploma or GED.
Required
Strong customer service related experience, preferably in a professional environment.
Required
1
Years
Experience adhering to ethical and confidentiality requirements
Required
1
Years
Excellent verbal communication, patience and problem-solving abilities to help address taxpayer inquiries and diffuse difficult situations.
Required
Strong analytical ability to analyze and research tax related inquiries.
Required
Prior experience in a fast-paced call center environment.
Desired
Knowledge of tax regulations.
Desired
Associates or Bachelors Degree in accounting, finance, or related field.
Desired
About Lorven technologies
Sourced by ZipRecruiter
Lorven Technologies, headquartered in Plainsboro, New Jersey, United States, is a reputable company in the technology industry, specializing in providing effective IT solutions and consulting services. The company's official website, lorventech.com, offers comprehensive insights into its offerings which include but are not limited to software development, IT consulting, project management, and business analysis. Since its inception, Lorven Technologies has been committed to ensuring efficiency and reliability in delivering IT services to its global clientele, establishing itself as a trusted name in the industry.
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Plainsboro, NJ, US
Year founded
2001