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Talkdesk Jobs in Decatur, GA (NOW HIRING)

Talkdesk

Senior Solution Consultant

Atlanta, GA

$123K - $205K/yr

As a Senior Solutions Consultant within Talkdesk's Professional Services (PS) organization, you will provide a white-glove experience and drive the implementation of cutting-edge CXA and CCaaS ...

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See Decatur, GA salary details

$92.8K

$154K

$193.8K

How much do talkdesk jobs pay per year?

As of May 31, 2026, the average yearly pay for talkdesk in Decatur, GA is $153,991.00, according to ZipRecruiter salary data. Most workers in this role earn between $139,100.00 and $171,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Talkdesk Specialist, and why are they important?

To thrive as a Talkdesk Specialist, you need a strong understanding of contact center operations, customer service principles, and experience with cloud-based telephony platforms. Familiarity with the Talkdesk platform, CRM systems such as Salesforce or Zendesk, and relevant certifications like Talkdesk Certified Associate are highly valuable. Excellent problem-solving abilities, communication skills, and adaptability help you effectively support users and resolve issues quickly. These competencies ensure seamless customer experiences and efficient use of the Talkdesk system within organizations.

What are some common challenges faced by Talkdesk implementation specialists when onboarding new clients?

Talkdesk implementation specialists often encounter challenges such as integrating the platform with clients' existing systems, customizing workflows to fit specific business needs, and ensuring all stakeholders are adequately trained. Balancing tight project timelines with the need for thorough testing and user adoption can also be demanding. Effective communication and proactive problem-solving are essential, as specialists frequently collaborate with IT teams, end-users, and customer success managers to deliver a smooth onboarding experience.

What is Talkdesk and what does the company do?

Talkdesk is a cloud-based contact center software provider that helps businesses improve their customer service operations. The platform offers tools for inbound and outbound calls, customer support automation, AI-powered analytics, and integrations with CRM and business applications. Companies use Talkdesk to enhance the customer experience, streamline communication, and increase agent productivity across multiple channels. The software is scalable and suitable for businesses of all sizes.

What is the difference between Talkdesk vs Customer Support Specialist?

AspectTalkdeskCustomer Support Specialist
Primary RoleCloud-based contact center software providerProvides customer service support to clients
Required SkillsCRM tools, communication skills, technical knowledgeCommunication, problem-solving, product knowledge
Work EnvironmentCall centers, remote, or office-basedCall centers, retail, or office settings
CertificationsNone mandatory, but CRM or technical certifications helpfulCustomer service certifications beneficial

While Talkdesk is a software platform enabling customer support teams, a Customer Support Specialist is a role that uses such platforms to assist customers. Understanding the distinction helps in choosing the right career path or job search focus within the customer service industry.

What are popular job titles related to Talkdesk jobs in Decatur, GA? For Talkdesk jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Talkdesk jobs in Decatur, GA look for? The top searched job categories for Talkdesk jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Talkdesk jobs? Cities near Decatur, GA with the most Talkdesk job openings:
Talkdesk jobs near you
Infographic showing various Talkdesk job openings in Decatur, GA as of May 2026, with employment types broken down into 100% Full Time. Highlights an 76% In-person, and 24% Remote job distribution, with an average salary of $153,991 per year, or $74 per hour.
Senior Solution Consultant

Senior Solution Consultant

Talkdesk

Atlanta, GA

$123K - $205K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

As a Senior Solutions Consultant within Talkdesk's Professional Services (PS) organization, you will provide a white-glove experience and drive the implementation of cutting-edge CXA and CCaaS solutions that align with strategic objectives and support excellence at every stage of the Customer Journey. 


Primary Responsibilities
  • Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases,  leveraging industry knowledge, product expertise, and best practices.
  • Provide guidance and hands-on support to internal teams, external partners, and customers during the Implementation of Talkdesk CXA and CCaaS products, ensuring technical alignment and project success.  
  • Drive post-implementation success and customer adoption by providing strategic guidance, best practices, and actionable recommendations.
  • Collaborate with internal teams (e.g., Product, Support) to address feature requests, resolve issues, and deliver updates that align with customer needs.
  • Contribute to the ongoing development of CXA specific templates, playbooks, and best practices to streamline deployment and ensure consistent implementation quality.
  • Act as a trusted advisor to stakeholders, building relationships with executives and providing long-term guidance on CXA strategy and success.

Requirements:

  • Bachelor's degree in a technical field or significant professional experience in a technical role
  • 3+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment
  • Strong programming skills in one or more languages such as JavaScript, Python, or TypeScript.
  • Demonstrated experience working with REST APIs, webhooks, and SDKs to build integrations between different software systems.
  • Working knowledge around foundation models, RAG, LLM orchestration, and AI toolchains.
  • A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels
  • Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients. Client management experience is highly valued.
  • Engaging personality, polished verbal and written communication skills, and meticulous attention to detail
  • Highly organized self-starter that seeks challenging opportunities.
  • Ability to work cross-functionally in a fast-paced environment.
  • Fluency in written and spoken English.

Nice-to-haves:

  • Fluency in written and spoken Portuguese, Spanish, French, German.
  • Basic knowledge of building or optimizing conversational agents, chatbots, or virtual assistants.
  • Familiarity with CRM systems (Salesforce, Zendesk and other) and/or Contact Center Solutions.
  • Experience with diagram flowchart software, such as Visio, Lucid Chart, etc.

Pay Range (OTE Pay):  $123,000 - $205,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. 

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year. 

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 04/20/2026.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.

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