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Tac Specialist Jobs (NOW HIRING)

Metro Communications Co.

TAC Analyst

Sullivan, IL · On-site

Metro Communications Co. is seeking a TAC Analyst to provide expert technical support and ... specialists • Track and manage customer service tickets through completion, ensuring proper ...

TAC Infosec

$179K/yr

... specialist team and encourage cross-team collaboration. - Gain access to decision-makers of the ... ABOUT TAC SECURITY TAC Security, headquartered in San Francisco, is a global leader in ...

Hireblazer

Senior Risk Management Specialist

Austin, TX · On-site

$97K/yr

Senior Risk Management Specialist Expected Duration: 22 Months Location: Austin, TX (Hybrid ... Configure risk tools, integrate with existing systems, and apply governance standards including TAC ...

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Tac Specialist information

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$7

$28

$50

How much do tac specialist jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for tac specialist in the United States is $28.63, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $35.34 per hour, depending on experience, location, and employer.

What is a TAC Specialist?

A TAC Specialist, or Technical Assistance Center Specialist, is a professional who provides technical support and troubleshooting for products or services, often in a call center or help desk environment. They assist clients or internal teams in resolving technical issues, answering questions, and ensuring problems are addressed efficiently. TAC Specialists typically have expertise in specific technologies, systems, or products relevant to their employer. Their goal is to deliver effective solutions and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a TAC Specialist?

To thrive as a TAC (Technical Assistance Center) Specialist, you need strong troubleshooting skills, a solid understanding of networking fundamentals, and typically a degree in information technology or a related field. Familiarity with ticketing systems, remote diagnostic tools, and industry certifications such as CompTIA Network+ or Cisco CCNA are commonly expected. Excellent communication, patience, and problem-solving abilities help you effectively support users and collaborate with technical teams. These skills ensure rapid issue resolution and high-quality customer service, which are vital for maintaining operational efficiency and user satisfaction.

What is the difference between Tac Specialist vs Network Technician?

AspectTac SpecialistNetwork Technician
CertificationsCompTIA A+, Network+; Cisco CCNA often preferredCompTIA Network+, Cisco CCNA
Work EnvironmentCustomer support, troubleshooting, technical assistanceInstalling, maintaining, and repairing network hardware and software
Industry UsageIT support, telecommunications, tech companiesIT services, telecommunications, enterprise networks

While both roles involve technical skills and network knowledge, Tac Specialists focus on customer support and troubleshooting, whereas Network Technicians handle hardware setup and network maintenance. The roles often overlap but serve different primary functions within IT and telecommunications industries.

How does a TAC Specialist typically collaborate with other departments during incident response?

As a Tac Specialist, close collaboration with IT, security, and operations teams is essential during incident response. You will often coordinate with these departments to assess the situation, share findings, and implement remediation steps swiftly. Effective communication and documentation are key, as you’ll need to relay technical details in a way that stakeholders from various backgrounds can understand. This teamwork ensures incidents are resolved efficiently and lessons learned are shared across the organization.
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Tac Specialist jobs near you
Infographic showing various Tac Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $59,550 per year, or $28.6 per hour.

TECHNICAL ASSISTANCE CENTER (TAC) SPECIALIST

NEOGOV

Natchitoches, LA • On-site

Full-time

Re-posted 23 days ago

Job description

Job Summary:
Northwestern State University is seeking a motivated and experienced individual for the role of Technical Assistance Center (TAC) Specialist. This position involves assisting faculty, staff, and students with technology challenges, providing support for computer hardware and software, and ensuring compliance with university security policies.
Responsibilities:
• Assisting faculty, staff, and students on their technology challenges
• Provide purchasing information to users on request
• Provide consultation to departments when making technology purchases
• Configure and connect devices to the network
• Setup, install, configure, and repair computer hardware, peripherals, and software
• Setup and maintain departmental labs
• Provide application support, such as Microsoft Office, Internet browsers, email, and other office productivity packages
• Able to physically relocate hardware on campus and complete inventory control procedures
• Ensure that all systems installed follow University security policies
• Document closed service requests utilizing a work order system
• Provide support (including periodic on-site visits) to Leesville, Alexandria, Shreveport, and satellite campuses
• Assist with setup of events on campus when needed
• Demonstrate the right balance of technical and customer service skills
• Create and maintain documentation on systems and procedures
• Create and manage user tutorials
• Provide support for both Windows and Mac OS based computers
• Provide support for mobile devices based on iOS, Android, and Windows Mobile
• Install and maintain printers, both network and local
• Diagnose problems and implement solutions in a timely manner
• Always conduct support in a friendly and professional manner
• Perform other duties as assigned by supervisor
Qualifications:
Required:
• Must have good written and oral communications skills
• Must be able to work within a team-oriented environment
• Must have organization and priority management skills
• Relevant experience with installing, troubleshooting, configuring, and maintaining computing systems and applications required
• Must be able to move and handle technology components and devices
Preferred:
• Earned College degree from a regionally accredited institution preferred but not required
• Relevant experience in a campus environment highly desired
• Relevant experience in providing user support or customer service
• Relevant professional technology certifications are highly desired
Company:
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety. Founded in 1999, the company is headquartered in El Segundo, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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