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Tac Analyst Jobs (NOW HIRING)

Meriplex Communications

Systems Analyst

San Diego, CA · On-site

$26 - $28/hr

This role works within the TAC's ticketing system to resolve Level 1 end user issues. The Systems Analyst must deliver exemplary customer service while following all SOPs to complete customer ...

Lukos

All-Source Intelligence Analyst

Tampa, FL

Experience with MS Office Suite, Adobe Pro, M3, TAC, HOTr, Google Earth, Analyst Notebook, and Palantir preferred * Strong writing, analytical, and reading skills, as well as the ability to ...

Lukos

All-Source Intelligence Analyst

Tampa, FL · On-site

Experience with MS Office Suite, Adobe Pro, M3, TAC, HOTr, Google Earth, Analyst Notebook, and Palantir preferred * Strong writing, analytical, and reading skills, as well as the ability to ...

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How much do tac analyst jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for tac analyst in the United States is $31.53, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $35.82 per hour, depending on experience, location, and employer.

What is a Tac analyst?

A Tac Analyst, short for Tactical Analyst, is a professional who supports law enforcement or military operations by analyzing intelligence data, identifying patterns, and providing actionable insights. Their work often involves using specialized software to track criminal or threat activity, evaluating trends, and preparing reports that assist tactical teams in making informed decisions. Tac Analysts collaborate closely with officers, investigators, and command staff to improve operational effectiveness and enhance public safety. Their role is critical in both proactive and reactive scenarios, supporting investigations and real-time incident responses.

What are the key skills and qualifications needed to thrive as a Tac analyst, and why are they important?

To thrive as a TAC (Technical Assistance Center) Analyst, you need a solid background in IT networking, troubleshooting, and customer support, often supported by a relevant degree or industry certifications like CompTIA Network+ or Cisco CCNA. Familiarity with ticketing systems, network monitoring tools, and remote diagnostic platforms is typically required. Strong problem-solving abilities, effective communication, and patience are crucial soft skills for resolving complex technical issues and supporting clients. These skills ensure timely and accurate resolution of technical problems, leading to increased customer satisfaction and network reliability.

How does a Tac analyst typically interact with other departments during incident response?

As a Tac Analyst, collaboration with other departments such as IT, security operations, and management is a key part of the role. During an incident response, Tac Analysts often coordinate with these teams to share threat intelligence, analyze logs, and implement containment measures. Effective communication and teamwork are essential, as analysts must ensure that all stakeholders are informed and that the organization's protocols are followed to resolve incidents efficiently. This collaborative approach helps strengthen the overall security posture and fosters a proactive response culture.

What is the difference between Tac Analyst vs Signal Analyst?

AspectTac AnalystSignal Analyst
Required CertificationsSecurity+ or equivalent, NSA certifications often preferredSecurity+ or equivalent, NSA certifications often preferred
Work EnvironmentMilitary, defense agencies, government contractorsIntelligence agencies, defense contractors, government labs
Industry UsageMilitary operations, tactical communicationsSignals intelligence, electronic warfare

The main difference between a Tac Analyst and a Signal Analyst lies in their focus areas. Tac Analysts primarily support tactical military operations, analyzing communication and data for immediate operational needs. Signal Analysts, on the other hand, focus on intercepting and analyzing signals for intelligence purposes, often working in signals intelligence and electronic warfare. Both roles require similar certifications and work in related environments, but their core missions differ—tactical support versus intelligence gathering.

More about Tac Analyst jobs
What states have the most Tac Analyst jobs? States with the most job openings for Tac Analyst jobs include:
What job categories do people searching Tac Analyst jobs look for? The top searched job categories for Tac Analyst jobs are:
Tac Analyst jobs near you
Infographic showing various Tac Analyst job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $65,589 per year, or $31.5 per hour.

Technical Support Representative - Night Shift

Metro Communications and Conxxus

Sullivan, IL

$18 - $21/hr

Full-time, Other

Medical, Dental, Vision, Life, Retirement

Re-posted 28 days ago

Job description

Position: TAC Analyst
Location: Sullivan, IL (Onsite)
Reports To: TAC Manager
Employment Type: Full-time
Job Summary
The TAC Analyst provides expert technical support and troubleshooting assistance to customers, resolving complex product issues and ensuring optimal customer satisfaction. This role serves as the primary technical liaison between customers and internal teams, delivering solutions for product and service-related inquiries and technical challenges.
Key Responsibilities
  • Respond to technical inquiries via phone, email, tickets and chat, providing timely and accurate solutions to customer problems
  • Maintain high customer satisfaction scores and response time standards
  • Diagnose and resolve complex technical issues with products, systems, or services using systematic problem-solving approaches
  • Utilize diagnostic tools and remote access software to identify and fix technical problems
  • Create and maintain technical documentation, knowledge base articles, and troubleshooting guides
  • Contribute to continuous improvement of support processes
  • Identify when issues require escalation to engineering teams or senior specialists
  • Track and manage customer service tickets through completion, ensuring proper follow-up
  • Maintain detailed notes of customer interactions and technical solutions
Education amp; Experience
  • Degree in Computer Science or related technical field, OR equivalent experience
  • 1+ years of experience in technical support, customer service, or related field
  • Strong analytical and problem-solving skills
  • Basic understanding of relevant technologies
  • Excellent written and verbal communication abilities
  • Ability to explain complex technical concepts to non-technical audiences
  • Professional phone and email etiquette
Preferred Qualifications
  • Industry certifications relevant to the company's products/services
  • Experience with remote diagnostic tools and software
  • Previous customer-facing role experience in a technical environment
  • Experience with data analysis and reporting tools
Essential Skills amp; Competencies
  • Technical aptitude and ability to learn new technologies quickly
  • Systematic approach to problem-solving and troubleshooting
  • Customer service orientation with patience and empathy
  • Strong interpersonal skills for cross-functional collaboration
  • Ability to remain calm under pressure and handle difficult situations
  • Ability to work independently and prioritize multiple tasks
Schedule
  • Full-time, in office position, 40 hours per week with overtime opportunities
  • Shift Schedule Available:
    • Wednesday to Saturday: 7pm - 6am
Compensation amp; Benefits
  • Pay: $20.00 - $23.00
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Vision insurance

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