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Systems Services Support Analyst Jobs (NOW HIRING)

CYNET SYSTEMS

Facility & Services Support

Austin, TX · On-site

$17 - $22/hr

Coordinate facility services and related activities. * Support mail services, logistics ... Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time ...

Real Floors, Inc.

Technical Support Analyst

Dallas, TX · On-site

Technical Support Analyst REPORTS TO: Director, Information Technology LOCATION: 11110 Goodnight ... service, or tech-adjacent experience * Experience using ticketing systems and providing end-user ...

PRTC

Support Analyst

Walterboro, SC · On-site

$27 - $37/hr

Provides technical support to PRTC's telephone, broadband, video, security and managed IT ... Performs service disconnect and reconnect services as needed. Any other assignments as deemed ...

Euna Solutions

Associate Support Analyst

Atlanta, GA · Hybrid

The Opportunity The Support Services team at Euna Solutions is the front line for public sector ... Comfort working in a ticketing system or CRM environment, and familiarity with basic technical ...

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Systems Services Support Analyst information

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How much do systems services support analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for systems services support analyst in the United States is $32.30, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $39.90 per hour, depending on experience, location, and employer.

What does a systems services support analyst do?

A Systems Services Support Analyst is responsible for maintaining and troubleshooting computer systems and IT infrastructure within an organization. Their duties include monitoring system performance, resolving hardware and software issues, and providing technical support to users. They often collaborate with other IT professionals to implement updates, optimize system functionality, and ensure data security. Additionally, they may document procedures and user guides to help staff utilize technology effectively.

How does a systems services support analyst typically collaborate with other IT teams in resolving technical issues?

As a Systems Services Support Analyst, you will frequently work alongside network administrators, application support teams, and cybersecurity specialists to troubleshoot and resolve system-related issues. Effective communication and documentation are essential, as you may need to escalate complex problems or coordinate multi-team efforts to restore services. Regular meetings and ticketing systems are commonly used to track progress and ensure all stakeholders are informed. This collaborative approach not only ensures swift resolution of incidents but also provides opportunities to learn from colleagues and expand your technical expertise.

What are the key skills and qualifications needed to thrive as a systems services support analyst, and why are they important?

To thrive as a Systems Services Support Analyst, you need strong problem-solving skills, a solid understanding of IT infrastructure, and relevant qualifications such as a degree in computer science or related fields. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are typically required. Excellent communication, patience, and the ability to work under pressure are standout soft skills for this role. These competencies ensure timely resolution of technical issues and reliable support for end-users, which are crucial for maintaining organizational productivity.

What is the difference between Systems Services Support Analyst vs Network Support Technician?

AspectSystems Services Support AnalystNetwork Support Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+, sometimes vendor-specificOften requires CompTIA Network+ or Cisco CCNA certifications
Work EnvironmentSupports enterprise systems, software applications, and IT infrastructureFocuses on network hardware, connectivity, and network troubleshooting
Employer & Industry UsageCommon in IT departments across various industries, supporting business systemsPrimarily in networking teams, telecom companies, and data centers

The Systems Services Support Analyst and Network Support Technician roles share overlapping skills in IT support and certifications. However, the analyst focuses more on supporting enterprise systems and applications, while the technician specializes in network hardware and connectivity issues. Both roles are essential in maintaining IT infrastructure but serve different technical areas within organizations.

What cities are hiring for Systems Services Support Analyst jobs?

Cities with the most Systems Services Support Analyst job openings:

What states have the most Systems Services Support Analyst jobs?

States with the most job openings for Systems Services Support Analyst jobs include:

What are popular job titles related to Systems Services Support Analyst jobs?

For Systems Services Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Systems Services Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $67,175 per year, or $32.3 per hour.

Facility & Services Support

Austin, TX • On-site

CYNET SYSTEMS
IT Services • 501 - 1,000 employees
Learn more about CYNET SYSTEMSexternal

$17 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Job Overview:

Pay Range: $17.98hr - $22.98hr

Requirement/Must Have:

  • Strong computer proficiency.
  • Friendly, engaging, and professional customer-service personality.
  • Ability to manage multiple projects and priorities simultaneously.
  • Microsoft Office Suite proficiency.
  • Comfortable using AI tools such as Microsoft Copilot, ChatGPT, or similar AI productivity tools.
  • Knowledge of standardized work routines and methods, general facts, and information.
  • Ability to operate dedicated specialized standard software packages.
  • Strong verbal and written communication skills.

Responsibilities:

  • Provide reception and front lobby support.
  • Respond to general office inquiries.
  • Coordinate facility services and related activities.
  • Support mail services, logistics, conferencing, printing/copying, archives, cleaning, and office moves.
  • Complete service calls and maintenance requests.
  • Purchase materials for facility installations, maintenance, and repairs.
  • Coordinate resources with internal teams and external service providers.
  • Assist with office relocation and furnishing activities as needed.
  • Maintain required documentation, incident reports, and service records.
  • Serve as the first point of contact for visitors and employees entering the facility.
  • Track and document facility incidents, service requests, and maintenance activities.
  • Partner with internal teams and external vendors to ensure timely completion of facility-related tasks.
  • Procure materials and supplies needed for maintenance, repairs, and office operations.
  • Support the site's ongoing growth initiatives and occupancy needs.
  • Handle routine and non-complex practical enquiries and procedures from internal or external customers.
  • Gather and file information gained in routine customer contact calls.

Skills:

  • Facility Coordination.
  • Reception.
  • Microsoft Office Suite.
  • AI Productivity Tools.
  • Customer Service.
  • Vendor Coordination.
  • Administrative Support.
  • Logistics Support.

Qualification And Education:

  • Bachelor's degree in any field or a High School Diploma with relevant experience.
  • Minimum 5 years of experience working in an office environment.
  • Basic level of theoretical and practical know-how in specialized processes, techniques, and systems.

Benefits:

Our Benefits Include:

  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Health Savings Account (HSA)
  • Disability Insurance (Short-Term and Long-Term)
  • Life and AD&D Insurance
  • Paid Sick Leave (where required by applicable state or local law)
  • Supplemental Insurance Plans
  • Identity Theft Protection
  • Pet Insurance
  • Employee Wellness Programs
  • Employee Assistance Program (EAP)
  • Career Growth and Professional Development Opportunities

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.


About Cynet Systems


Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

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About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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