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Systems Services Support Analyst Jobs (NOW HIRING)

Acumen Solutions

Support Analyst

Cleveland, OH · On-site

Customer service skills * Work well in teams * Ability to learn new information quickly * Technical ... Bachelor's degree in Management Information Systems or related field * Authorized to work for any U.

Acumen Solutions

Support Analyst

Cleveland, OH · On-site

... communication skills - Customer service skills - Work well in teams - Ability to learn new ... Information Systems or related field - Authorized to work for any U.S. employer Additional ...

Fresh Express

Support Analyst

Windermere, FL · On-site

We are seeking a highly motivated ERP Analyst to support and enhance our enterprise resource planning (ERP) systems, with a strong focus on financial, Manufacturing, or Supply Chain modules along ...

Corps Solutions

Policy Support Analyst

Quantico, VA · On-site

This position will provide RTAM with administrative assistance services, to include supporting ... Provide correspondence support for Range Safety and Design, Range Training Systems, and Range ...

STAND 8

Lead Support Analyst

Manhattan, NY · On-site

... service delivery standards. * Oversee incident and problem management processes for assigned ... Ensure optimal performance and reliability of mission-critical systems supporting content ...

Seminolehardrock

To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits The Systems Analyst I role works within the Seminole Hard Rock Support Services IT department ...

Fresh Express

Support Analyst

Windermere, FL · On-site

We are seeking a highly motivated ERP Analyst to support and enhance our enterprise resource planning (ERP) systems, with a strong focus on financial, Manufacturing, or Supply Chain modules along ...

PTA Plastics

IT Support & Systems Analyst

Longmont, CO · On-site

$70K - $95K/yr

Position Title: IT Systems & Support Analyst Reports to: Manager, Network Infrastructure Location: Niwot, CO Department: Information Technology Compensation : $70,000 - $95,000 Company Overview:

Nelson

Deltek System Support Analyst

The Deltek Vision System Support Analyst will play an integral role in our firm by providing system ... Customer Service approach to systems management * Experience providing help desk and technical ...

SHINE Systems

Field Support Analyst

Fort Eisenhower, GA · On-site

SHINE Systems is seeking experienced operations and intelligence professionals skilled in using and ... As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your ...

NELSON Worldwide, LLC

The Deltek Vision System Support Analyst will play an integral role in our firm by providing system ... Customer Service approach to systems management * Experience providing help desk and technical ...

New

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Systems Services Support Analyst information

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How much do systems services support analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for systems services support analyst in the United States is $32.30, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $39.90 per hour, depending on experience, location, and employer.

What does a systems services support analyst do?

A Systems Services Support Analyst is responsible for maintaining and troubleshooting computer systems and IT infrastructure within an organization. Their duties include monitoring system performance, resolving hardware and software issues, and providing technical support to users. They often collaborate with other IT professionals to implement updates, optimize system functionality, and ensure data security. Additionally, they may document procedures and user guides to help staff utilize technology effectively.

How does a systems services support analyst typically collaborate with other IT teams in resolving technical issues?

As a Systems Services Support Analyst, you will frequently work alongside network administrators, application support teams, and cybersecurity specialists to troubleshoot and resolve system-related issues. Effective communication and documentation are essential, as you may need to escalate complex problems or coordinate multi-team efforts to restore services. Regular meetings and ticketing systems are commonly used to track progress and ensure all stakeholders are informed. This collaborative approach not only ensures swift resolution of incidents but also provides opportunities to learn from colleagues and expand your technical expertise.

What are the key skills and qualifications needed to thrive as a systems services support analyst, and why are they important?

To thrive as a Systems Services Support Analyst, you need strong problem-solving skills, a solid understanding of IT infrastructure, and relevant qualifications such as a degree in computer science or related fields. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are typically required. Excellent communication, patience, and the ability to work under pressure are standout soft skills for this role. These competencies ensure timely resolution of technical issues and reliable support for end-users, which are crucial for maintaining organizational productivity.

What is the difference between Systems Services Support Analyst vs Network Support Technician?

AspectSystems Services Support AnalystNetwork Support Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+, sometimes vendor-specificOften requires CompTIA Network+ or Cisco CCNA certifications
Work EnvironmentSupports enterprise systems, software applications, and IT infrastructureFocuses on network hardware, connectivity, and network troubleshooting
Employer & Industry UsageCommon in IT departments across various industries, supporting business systemsPrimarily in networking teams, telecom companies, and data centers

The Systems Services Support Analyst and Network Support Technician roles share overlapping skills in IT support and certifications. However, the analyst focuses more on supporting enterprise systems and applications, while the technician specializes in network hardware and connectivity issues. Both roles are essential in maintaining IT infrastructure but serve different technical areas within organizations.

What cities are hiring for Systems Services Support Analyst jobs?

Cities with the most Systems Services Support Analyst job openings:

What states have the most Systems Services Support Analyst jobs?

States with the most job openings for Systems Services Support Analyst jobs include:

What are popular job titles related to Systems Services Support Analyst jobs?

For Systems Services Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Systems Services Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $67,175 per year, or $32.3 per hour.

Support Analyst

Cleveland, OH • On-site

Acumen Solutions
See more jobs at Acumen Solutionsexternal

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Re-posted 16 days ago

Job description

Acumen Solutions is the trusted leader in Enterprise Cloud Transformation, helping organizations realize dramatic improvements in productivity and profitability through innovations in business and technology. Industry and government leaders including American Express, Comcast, McKesson, and the US Securities and Exchange Commission rely on our global consultants to deliver cloud solutions that yield exceptional results. We apply this same focus on results to our unparalleled social responsibility program, generating sustainable impact across our local communities.

Job Description

Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible for the implementation and support of high volume, high performance client facing applications. This position would be based in our Midwest office, located in Cleveland, OH. This is an opportunity to work with one of Acumen’s global clients based in Europe. General Support Analyst Role: The candidate will support applications that are part of cloud based, mobile, and/or on premise environments. Great opportunity to be part of a new, growing office for an established company that provides cutting edge IT solutions to Fortune 500 and Public Sector clients.

  • Communicate project status with clients
  • Identify enhancement requests as configuration or development effort
  • Communicate requirements to developers to complete enhancement requests
  • Learn at least 2 client’s business processes and application implementation. Implementation may be Salesforce.com or some other product
  • Support end users questions and issues via various communication channels including email, phone, and portals
  • Determine root cause analysis of issues and help determine and implement solutions
  • Make configuration changes to the application
  • Create reports
  • Develop and execute functional test cases
  • Update project documentation
  • Application release management responsibilities
Qualifications
  • 2+ years of experience in application support, business analyst, or project management type of role
  • Flexibility to work various shifts
  • Understanding of waterfall, agile, and iterative development methodologies
  • Strong written and verbal communication skills
  • Customer service skills
  • Work well in teams
  • Ability to learn new information quickly
  • Technical aptitude
  • Bachelor’s degree in Management Information Systems or related field
  • Authorized to work for any U.S. employer
Additional Information
  • EOE M/F/V/D
  • VEVRAAFederal Contractor
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