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Systems Services Support Analyst Jobs in Texas (NOW HIRING)

PBS Systems

Service Support Analyst

Arlington, TX · On-site

PBS Systems is looking for a ServiceSupport Analyst to join our Client Services team, as a ServiceSupport Analyst, you will provide excellent support to our new and existing customers in the Service ...

pbssystems

Service Support Analyst

Arlington, TX · On-site

PBS Systems Job Location: Arlington, TX Job Type: Full-time, Permanent No. of Openings: 01 Job ... Services team, as a Service Support Analyst, you will provide excellent support to our new and ...

Uprite Services

System Support Analyst (L1)

Houston, TX · On-site

$18.50 - $21.50/hr

Service Desk Reports To: Service ManagerAre you an End User Support guru who thrives in a fast-paced, team-oriented environment? At Uprite Services , we're looking for a System Support Analyst to ...

Uprite Services

System Support Analyst (L1)

Houston, TX · On-site

$18.50 - $21.50/hr

Service Desk Reports To: Service Manager Are you an End User Support guru who thrives in a fast-paced, team-oriented environment? At Uprite Services , we're looking for a System Support Analyst to ...

Colorado CustomWare

Support Analyst

Allen, TX · On-site

$60K - $70K/yr

Details At Harris Govern, Support Analysts are responsible for providing support services to our clients utilizing in-house support tools (phone, live chat, help ticket system), as well as customer ...

Harris

Support Analyst

Allen, TX

$60K - $70K/yr

Details At Harris Govern, Support Analysts are responsible for providing support services to our clients utilizing in-house support tools (phone, live chat, help ticket system), as well as customer ...

Harris

Support Analyst

Allen, TX · On-site

$60K - $70K/yr

Details At Harris Govern, Support Analysts are responsible for providing support services to our clients utilizing in-house support tools (phone, live chat, help ticket system), as well as customer ...

HCL Global Systems Inc

Support Analyst

Irving, TX · On-site

HCL Global Systems Inc is seeking a Support Analyst to assist with supporting legacy applications ... to service level agreements. Responsibilities : • Possess basic knowledge of Unix, Linux to ...

MediSolution

Support Analyst

Allen, TX · On-site

$60K - $70K/yr

Details At Harris Govern, Support Analysts are responsible for providing support services to our clients utilizing in-house support tools (phone, live chat, help ticket system), as well as customer ...

New

Uprite

System Support Analyst (L1)

Houston, TX · On-site

Service Desk Reports To: Service Manager Are you an End User Support guru who thrives in a fast-paced, team-oriented environment? At Uprite Services , we're looking for a System Support Analyst to ...

AMSYS Talent

System Support Analyst

Houston, TX · On-site

... Analyst mindset-someone who can troubleshoot, identify root causes, document processes, and ... systems, workflows, and user experience. What You'll Do * Provide Level 3 support for complex ...

Procom Services

Technical Support Analyst

Plano, TX · On-site

... Systems Analysis Datawarehouse & Business Intelligence Infrastructure & Network Services Risk ... Technical Support Analyst Assignment Length 6+ months "Please note that we are not able to work ...

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Systems Services Support Analyst information

What does a systems services support analyst do?

A Systems Services Support Analyst is responsible for maintaining and troubleshooting computer systems and IT infrastructure within an organization. Their duties include monitoring system performance, resolving hardware and software issues, and providing technical support to users. They often collaborate with other IT professionals to implement updates, optimize system functionality, and ensure data security. Additionally, they may document procedures and user guides to help staff utilize technology effectively.

How does a systems services support analyst typically collaborate with other IT teams in resolving technical issues?

As a Systems Services Support Analyst, you will frequently work alongside network administrators, application support teams, and cybersecurity specialists to troubleshoot and resolve system-related issues. Effective communication and documentation are essential, as you may need to escalate complex problems or coordinate multi-team efforts to restore services. Regular meetings and ticketing systems are commonly used to track progress and ensure all stakeholders are informed. This collaborative approach not only ensures swift resolution of incidents but also provides opportunities to learn from colleagues and expand your technical expertise.

What are the key skills and qualifications needed to thrive as a systems services support analyst, and why are they important?

To thrive as a Systems Services Support Analyst, you need strong problem-solving skills, a solid understanding of IT infrastructure, and relevant qualifications such as a degree in computer science or related fields. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are typically required. Excellent communication, patience, and the ability to work under pressure are standout soft skills for this role. These competencies ensure timely resolution of technical issues and reliable support for end-users, which are crucial for maintaining organizational productivity.

What is the difference between Systems Services Support Analyst vs Network Support Technician?

AspectSystems Services Support AnalystNetwork Support Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+, sometimes vendor-specificOften requires CompTIA Network+ or Cisco CCNA certifications
Work EnvironmentSupports enterprise systems, software applications, and IT infrastructureFocuses on network hardware, connectivity, and network troubleshooting
Employer & Industry UsageCommon in IT departments across various industries, supporting business systemsPrimarily in networking teams, telecom companies, and data centers

The Systems Services Support Analyst and Network Support Technician roles share overlapping skills in IT support and certifications. However, the analyst focuses more on supporting enterprise systems and applications, while the technician specializes in network hardware and connectivity issues. Both roles are essential in maintaining IT infrastructure but serve different technical areas within organizations.

Infographic showing various Systems Services Support Analyst job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, 6% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Service Support Analyst

Arlington, TX • On-site

PBS Systems
See more jobs at PBS Systemsexternal

Full-time

Medical, Dental, PTO

Re-posted 2 days ago

Job description

Company Name:
PBS Systems
Job Location:
Arlington, TX
Job Type:
Full-time, Permanent
No. of Openings:
01
Job Requirement(s):
Internal Job Title:
Travel across Canada and USA up to one week per month
Service Support Analyst - Tier 1
Reports To:
Team Lead, Service Support
"PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun! "
The Opportunity:
At PBS, we're transforming how people buy and service vehicles-one dealership at a time. With almost 40 years in the industry, we're the third-largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, and we're growing fast.
We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operations-from sales and service to inventory and accounting.
At PBS, we are committed to supporting your professional growth. Your career path here can evolve in alignment with your skills, interests, and aspirations.
The Role:
PBS Systems is looking for a ServiceSupport Analyst to join our Client Services team, as a ServiceSupport Analyst, you will provide excellent support to our new and existing customers in the Service module of our software. By assisting customers during development, install and training processes of their new dealership software. You will be assisting the customer with new software install training as well as online/on the phone assistance.
Responsibilities:
  • Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
  • Logging and documenting all customer interactions within our ticketing system and escalating matters as required
  • Collaborating with other groups/departments to streamline service delivery
  • Identify opportunities to drive process improvements that positively impact the client's experience
  • Develop knowledge and understanding of our software and support infrastructure
  • Achieving and exceeding KPI targets and other Metrics defined by the department
  • Keeping abreast of software enhancements and new releases, by attending apogees and reviewing release notes
  • Assisting and training current as well as new staff members
  • Maintaining and contributing knowledgebase articles including informational articles, how-to's, troubleshooting guides and FAQs
  • Escalating incidents to the appropriate development team
  • Ticket/ Queue Management - Reviewing and actioning outstanding tickets as required
  • Commit to ongoing professional development and cross-training as recommended by your Team Lead
  • Maintaining a high level of punctuality as well as a consistent, reliable attendance standard
  • Achieve additional program certification(s) within 6 months
  • Available to travel at least 1 week per month throughout the US and Canada

Qualifications:
  • High school diploma
  • Must have Valid Driver's license
  • Previous customer service, helpdesk or dealership experience will be considered an asset
  • Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
  • Previous customer service, helpdesk or dealership experience will be considered an asset
  • Previous customer service, helpdesk or dealership experience will be considered an asset
  • Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing
  • Strong decision making and analytical abilities
  • Strong detail orientation
  • Effective time management and organization skills
  • Ability to work independently and within a team environment

What we offer:
  • Professional Development - Continuous training, industry certifications, and clear pathways for career advancement
  • Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
  • Comprehensive health benefits - Medical and dental coverage to support your well-being
  • Paid Time Off - PTO to help you recharge and maintain work-life balance
  • Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter
  • Employee recognition - Regular appreciation programs and performance-based incentives
  • Competitive compensation package
    • Competitive annual base salary ($45,000k/yr. - $53,700k/yr. USD)
    • Up to $4,800 per year in product certification bonuses
    • Outstanding travel incentive bonuses
    • Additional performance incentives
    • Attractive employee referral bonuses
  • Staff discounts - Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.
PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require reasonable accommodations throughout the recruitment process, please contact the Recruiting team at careers@pbssystems.com.

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