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System Implementation Manager Jobs in Ontario (NOW HIRING)

WilsonCTS

POS (GK Software) Specialist

Toronto, ON · Hybrid

CA$82 - CA$87/hr

... systems. * ITIL Foundation Certification. * PMP Certification or equivalent project management experience. Must-Have Skills * GK Software POS configuration and implementation experience. * Deep ...

Molson Coors

Manager Brewery Systems

Toronto, ON · On-site

In this role, you will lead and manage a team of Manufacturing System Engineers responsible for manufacturing system implementation and sustainment across multiple brewery locations. You will provide ...

Leinenkugel's

Manager Brewery Systems

Toronto, ON · On-site

In this role, you will lead and manage a team of Manufacturing System Engineers responsible for manufacturing system implementation and sustainment across multiple brewery locations. You will provide ...

Upshop

Implementation Consultant

Toronto, ON · On-site

Implementation Consultant About Upshop Upshop is the leading provider of a unified SaaS platform ... management, forecasting, ordering, DSD, production planning, eCommerce, and other retail systems.

Versaterm

Implementation Specialist

Ottawa, ON · On-site

Assess client use cases and business requirements to develop tailored system configurations and delivery strategies. * Define and manage implementation plans, ensuring projects are delivered on time ...

Clariti Cloud Inc.

Implementation Consultant

Toronto, ON · On-site

Reporting to the Delivery Practice Manager, the Implementation Consultant is highly detail-oriented ... You will work with a team of both Clariti and System Integrator (SI) partner resources dedicated to ...

Wicket

Implementation Specialist

Ottawa, ON · Remote

CA$70K - CA$80K/yr

Job Title: Implementation Specialist - Wicket Web Department: Customer Experience Reports to ... Event Management Systems, Learning Management Systems, Email marketing platforms, etc.

Payworks Inc.

Implementation Specialist

Toronto, ON · Hybrid

CA$60K - CA$65K/yr

... and support systems. * Strong planning, organizational and time management skills to manage ... The Implementation Specialist has the option to work fully from the Payworks office in either ...

Forma.ai

Implementation Analyst

Toronto, ON

CA$55K - CA$70K/yr

... rule / system logic, commission engine architecture and outputs * Learn design of the company ... Manage customer expectations regarding deliverables and project timelines, ensuring Forma is ...

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System Implementation Manager information

What does a system implementation manager do?

A System Implementation Manager oversees the planning, execution, and delivery of new software or technology systems within an organization. They coordinate between technical teams, stakeholders, and vendors to ensure the system meets business requirements and is implemented on time and within budget. Their responsibilities include managing project timelines, training staff, troubleshooting issues, and ensuring a smooth transition from old to new systems. Effective communication and strong project management skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a system implementation manager?

To thrive as a System Implementation Manager, you need strong project management skills, technical expertise in IT systems, and typically a relevant bachelor's degree or equivalent experience. Familiarity with ERP software, CRM platforms, project management tools like Jira or MS Project, and certifications such as PMP or ITIL is often required. Outstanding communication, leadership, and problem-solving abilities help drive cross-functional collaboration and manage stakeholder expectations. These skills and qualifications ensure successful system rollouts, minimize disruptions, and align technology solutions with organizational goals.

What are some common challenges faced by a system implementation manager during large-scale deployments?

System Implementation Managers often encounter challenges such as coordinating across multiple departments, managing project timelines, and ensuring clear communication among stakeholders. One significant hurdle is handling unexpected technical issues or integration problems that arise during deployment, which requires quick problem-solving and adaptability. Additionally, balancing user training needs and minimizing disruptions to daily operations are key aspects of the role. Successful managers proactively address these challenges by fostering collaboration, maintaining detailed project plans, and continuously engaging with both technical teams and end-users.

What is the difference between System Implementation Manager vs Business Analyst?

AspectSystem Implementation ManagerBusiness Analyst
Primary FocusOversees the deployment of new systems, manages project timelines, and coordinates technical teams.Analyzes business needs, documents requirements, and recommends solutions to improve processes.
Required SkillsProject management, technical understanding, leadership, communication skills.Analytical skills, requirements gathering, process modeling, stakeholder communication.
Work EnvironmentTypically in IT or technical project teams within organizations implementing new systems.Works closely with business units and IT teams to align solutions with business goals.

While both roles involve working with systems and stakeholders, the System Implementation Manager primarily manages the technical deployment and project execution, whereas the Business Analyst focuses on understanding business needs and translating them into technical requirements. Both roles are essential in successful system implementation projects but serve different functions within the process.

What are popular job titles related to System Implementation Manager jobs in Ontario?

For System Implementation Manager jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching System Implementation Manager jobs in Ontario look for?

The top searched job categories for System Implementation Manager jobs in Ontario are:

What cities in Ontario are hiring for System Implementation Manager jobs?

Cities in Ontario with the most System Implementation Manager job openings:

System Implementation Manager jobs near you

Implementation Specialist

Intermedia Cloud Communications, Inc.

Vaughan, ON • On-site

Full-time

Re-posted yesterday

Job description

Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.
Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won't be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What's more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!
Culture at Intermedia is built on teamwork and transparency.  We hold each other accountable and always have each other's back!

Are you ready to make your mark?

About the Role:  

We're seeking a detail-oriented and customer-focused Implementation Specialist to lead the deployment and onboarding of our Contact Center software solutions. In this role, you'll work directly with clients to configure, integrate, and optimize the platform to meet their business communication needs.
You'll act as the primary liaison between customers and internal teams, ensuring a smooth transition from purchase to launch. The ideal candidate is passionate about technology, understands contact center operations, and excels at guiding users through complex systems with clarity and confidence.
  • Lead project kickoff calls to gather requirements and outline timelines and deliverables.
  • Act as a call flow and customer experience expert, helping clients design efficient and effective IVR systems.
  • Design, build, test, and deploy IVR workflows based on client requirements.
  • Train clients on all product features through online sessions and when requested in person.
  • Work with clients to configure their portals and guide them through User Acceptance Testing (UAT) to confirm readiness before launch.
  • Manage project timelines to ensure successful and timely onboarding delivery.
  • Be flexible to work outside core business hours when needed to support customer go-lives or key project milestones.
  • Provide post-implementation support, resolving client questions or concerns promptly.
  • Offer clear, accurate guidance on product use and best practices.
  • Process and document change requests following internal procedures to ensure clarity and consistency.
  • Manage client expectations and ensure all changes or updates are delivered accurately and on time in live environments.
  • Maintain strong client relationships, sharing insights and feedback with internal teams to support continuous improvement.
  • Collaborate with internal teams to assign, track, and complete tasks needed to meet client goals.
  • Manage an ongoing relationship with assigned clients, supporting their evolving needs and enhancements.
  • Draft and maintain statements of work (SOWs) for new features or implementations.
  • Handle escalations quickly and professionally, ensuring timely resolution.
  • Troubleshoot technical issues and coordinate with the right teams for resolution.
  • Interact with clients to receive and clarify change requests following internal processes to ensure that information is gathered, stored and shared in a clear, methodical manner.
  • Ongoing relationship with portfolio of assigned client for change and development requests
  • Create and document statement of work for feature requests or implementations
  • Manage escalated issues with urgency to resolution
  • Troubleshoot issues and identify resources needed to help resolve
  • Bachelor's degree in a related field or 3+ years of experience in customer onboarding, implementation, or a client-facing technical role.
  • Experience working in or implementing contact center solutions, with a strong understanding of contact center operations, customer service workflows, and operational metrics used to improve performance and enhance the customer experience
  • Experience in project coordination or management, with proven success meeting project timelines and deliverables.
  • Familiarity with call flow design principles and contact center platforms.
  • Awareness of AI-driven tools and automation in software, with the ability to understand how artificial intelligence enhances customer engagement and operational efficiency.
  • Fast learner who can manage multiple priorities in a dynamic environment.
  • Excellent communication and customer service skills-able to explain complex concepts clearly and collaborate effectively with clients and teammates.
  • Experience using CRM or ticketing systems (e.g., Salesforce, Oracle, Confluence, or similar) to manage client information and updates.
  • Comfortable working in a remote or hybrid environment, maintaining strong organization and accountability.
  • A team player who's self-motivated, adaptable, and eager to learn and grow.
We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as "Protected Classes"). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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