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System Implementation Manager Jobs in Ontario (NOW HIRING)

Toolbx, Inc.

Implementation Manager

Toronto, ON · Remote

Implementation Manager Company: TOOLBX Location: (Remote) Department: Implementation Salary Range ... Ensure accurate project documentation and maintain detailed records within CRM and internal systems ...

Fulfillment IQ

MAWM Implementation Manager

Toronto, ON · Hybrid

CA$120K - CA$135K/yr

MAWM Implementation Manager Location: Toronto, ON, Canada (Remote) Job Type: Full-Time Travel ... System workflows and user journeys * Integration points and dependencies across systems * Drive ...

Clearsulting LLC

Kyriba Implementation Manager

Toronto, ON · On-site

$130 - $173/hr

Manager, Treasury Location: * Clearsulting is headquartered in Cleveland, OH, with additional ... system selections) and implementations. Benefits that Benefit You: We want to cultivate a thriving ...

Knak

Implementations Manager

Ottawa, ON

The Role Working within the Customer Success team, the Implementation manager will be responsible ... Develop expert knowledge of Knak, our integration partners & eco system to answer technical ...

Forma.ai

Director, SPM Implementation

Toronto, ON · On-site

... Management (SPM) processes through data-driven insights and scalable platform solutions. As a ... Ensure implementations adhere to best practices for data architecture, governance, and system ...

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System Implementation Manager information

What are the key skills and qualifications needed to thrive as a System Implementation Manager, and why are they important?

To thrive as a System Implementation Manager, you need strong project management skills, technical expertise in IT systems, and typically a relevant bachelor's degree or equivalent experience. Familiarity with ERP software, CRM platforms, project management tools like Jira or MS Project, and certifications such as PMP or ITIL is often required. Outstanding communication, leadership, and problem-solving abilities help drive cross-functional collaboration and manage stakeholder expectations. These skills and qualifications ensure successful system rollouts, minimize disruptions, and align technology solutions with organizational goals.

What are some common challenges faced by a System Implementation Manager during large-scale deployments?

System Implementation Managers often encounter challenges such as coordinating across multiple departments, managing project timelines, and ensuring clear communication among stakeholders. One significant hurdle is handling unexpected technical issues or integration problems that arise during deployment, which requires quick problem-solving and adaptability. Additionally, balancing user training needs and minimizing disruptions to daily operations are key aspects of the role. Successful managers proactively address these challenges by fostering collaboration, maintaining detailed project plans, and continuously engaging with both technical teams and end-users.

What does a System Implementation Manager do?

A System Implementation Manager oversees the planning, execution, and delivery of new software or technology systems within an organization. They coordinate between technical teams, stakeholders, and vendors to ensure the system meets business requirements and is implemented on time and within budget. Their responsibilities include managing project timelines, training staff, troubleshooting issues, and ensuring a smooth transition from old to new systems. Effective communication and strong project management skills are essential for success in this role.

What is the difference between System Implementation Manager vs Business Analyst?

AspectSystem Implementation ManagerBusiness Analyst
Primary FocusOversees the deployment of new systems, manages project timelines, and coordinates technical teams.Analyzes business needs, documents requirements, and recommends solutions to improve processes.
Required SkillsProject management, technical understanding, leadership, communication skills.Analytical skills, requirements gathering, process modeling, stakeholder communication.
Work EnvironmentTypically in IT or technical project teams within organizations implementing new systems.Works closely with business units and IT teams to align solutions with business goals.

While both roles involve working with systems and stakeholders, the System Implementation Manager primarily manages the technical deployment and project execution, whereas the Business Analyst focuses on understanding business needs and translating them into technical requirements. Both roles are essential in successful system implementation projects but serve different functions within the process.

What are popular job titles related to System Implementation Manager jobs in Ontario? For System Implementation Manager jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching System Implementation Manager jobs in Ontario look for? The top searched job categories for System Implementation Manager jobs in Ontario are:
What cities in Ontario are hiring for System Implementation Manager jobs? Cities in Ontario with the most System Implementation Manager job openings:
System Implementation Manager jobs near you

Implementation Manager

Toolbx, Inc.

Toronto, ON • Remote

Full-time

Posted 14 days ago

Job description

Job Title: Implementation Manager

Company: TOOLBX
Location: (Remote)
Department: Implementation
Salary Range: $80-$110k per year

Website: www.toolbx.com

About TOOLBX:

TOOLBX is a leading digital experience platform for lumber and building materials suppliers. We provide e-commerce, customer portal, and AR management solutions that streamline payments, simplify AR, grow online sales, and improve the customer experience for independent suppliers. As part of our customer success approach, we place significant focus on fostering enduring relationships with our customers; that's why we're looking for a talented Implementation Manager to join our team.

Position Summary:

We are seeking an Implementation Manager to lead the end-to-end deployment of the TOOLBX platform for new customers. Reporting to the Implementation Program Manager, this role will own the onboarding lifecycle-driving project planning, coordination, execution, and customer enablement. You will partner directly with customers to define onboarding requirements, oversee implementation timelines, and ensure a seamless transition onto the platform. As the primary leader of deployment projects, you will guide customers through adoption, mitigate risks, and ensure they are positioned for long-term success.

This is a fully remote position.

Responsibilities:

  • Lead and manage multiple customer onboarding projects from initiation through completion, ensuring all deliverables, timelines, and success criteria are met.
  • Develop project plans, define scope, coordinate cross-functional resources, and proactively manage risks, dependencies, and issues throughout the onboarding process.
  • Conduct strategic onboarding and training sessions, enabling customers to effectively adopt the TOOLBX platform and maximize value.
  • Serve as the primary project liaison for customers, providing clear communication, guidance, and escalation management throughout the implementation lifecycle.
  • Oversee the creation and continuous improvement of training materials, documentation, and onboarding resources to enhance the customer experience.
  • Monitor and report on project progress, key milestones, and customer readiness, delivering regular updates to internal stakeholders and leadership.
  • Gather, analyze, and synthesize customer feedback to identify process improvements and partner with Product, Engineering, and Customer Success to drive enhancements.
  • Ensure accurate project documentation and maintain detailed records within CRM and internal systems to support transparency and alignment.

Qualifications:

  • 5+ years of experience managing customer-facing projects, implementations, or onboarding programs within a SaaS or technology-driven environment.
  • Demonstrated ability to lead projects, manage timelines, and coordinate cross-functional teams to deliver successful customer outcomes.
  • Exceptional communication and presentation skills; able to translate complex technical concepts for diverse audiences.
  • Strong organizational and project management capabilities, with a proven ability to manage multiple concurrent projects in a fast-paced environment.
  • Customer-centric mindset with strong analytical, troubleshooting, and problem-resolution skills.
  • Experience with CRM, project management, or onboarding platforms, such as Asana and HubSpot, is an asset.
  • Ability to thrive in remote or distributed work environments and adapt to shifting priorities.

Why Join TOOLBX?

At TOOLBX, you'll be part of a team dedicated to transforming the construction industry through technology. As a Project Manager, you will play a vital role in ensuring our customers are set up for success from day one. If you are detail-oriented, passionate about helping customers, and eager to make an impact, we would love to hear from you!

To apply, please submit your resume and a brief cover letter outlining your relevant experience and interest in this role.


Note: This posting represents an existing vacancy within the Company.


Note: Only selected candidates will be contacted for an interview. TOOLBX is an equal opportunity employer committed to diversity and inclusion in the workplace.

Note: Artificial intelligence tools may be used to assist with the screening and evaluation of applications during the hiring process.

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