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Svp Customer Service Management Jobs (NOW HIRING)

Senior Vice President

Charlotte, NC · On-site

$250K - $275K/yr

Build strong partnerships with clients, customers, suppliers, and key stakeholders while serving as ... Lead P&L management and identify opportunities to improve margins, productivity, and return on ...

The company co-innovates with deep engineering expertise, treating customer success as its own ... management initiatives. * Establish and track KPIs related to productivity, quality, service ...

Senior Vice President

Manhattan, NY · On-site

$180K - $299K/yr

Overview The SVP, Group Client Director is the Business Lead responsible for earning and ... You will also manage the holistic Spark Foundry team in delivering media excellence.

... management, fleet and equipment, quality control, and operational P&L across all service lines ... Establish and monitor KPIs (cycle time, gross margin by job, customer satisfaction, safety ...

VP, Client Solutions

Raleigh, NC · On-site

$134K - $172K/yr

The Vice President, Client Solutions (VP, CS) is a senior executive responsible for driving ... services context. * Technology Proficiency : Experience with CRM/PSA platforms, data visualization ...

Build the client service model: Establish the client service model the whole team operates by ... Manage and develop talent within your discipline, providing clear career paths, real coaching, and ...

VP, Customer Sucess

New York, NY · On-site

$151K - $194K/yr

Serve as primary senior point of contact for comms-led accounts: CCOs, Chief Public Affairs ... Experience managing a book that spans both SaaS/technology accounts and managed-service/advisory ...

... manage institutional risk, and advance the Aquarium's mission, vision, and strategic plan. This ... to improve programs and services. * Communications: Ensuring effective and consistent ...

Be Seen First

... service. The SVP collaborates with senior management to drive performance-based outcomes and transformative results guided by the agency's strategic plan. Working with the President & CEO the ...

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Svp Customer Service Management information

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How much do svp customer service management jobs pay per year?

As of Sep 13, 2026, the average yearly pay for svp customer service management in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does an SVP of Customer Service Management do?

An SVP (Senior Vice President) of Customer Service Management oversees the entire customer service operation of an organization. Their responsibilities include developing customer service strategies, managing large teams, setting performance goals, and ensuring high levels of customer satisfaction. They work closely with other executives to align customer service initiatives with the company’s overall goals and may also handle escalated customer issues or major client relationships. This role requires strong leadership, communication, and analytical skills to drive continuous improvement and deliver a positive customer experience.

What are the key skills and qualifications needed to thrive as an SVP of Customer Service Management?

To thrive as an SVP of Customer Service Management, you need extensive experience in customer service leadership, strategic planning, and a relevant degree, often supported by expertise in business management. Familiarity with CRM platforms, customer analytics tools, and industry-standard service management systems is typically required. Superior communication, change management, and problem-solving skills help you inspire teams and drive customer-centric initiatives. These abilities are crucial for shaping service strategy, ensuring operational excellence, and delivering exceptional customer experiences at a senior level.

What are the main challenges an SVP of Customer Service Management faces when leading large teams across multiple locations?

As an SVP of Customer Service Management, one of the primary challenges is ensuring consistent service quality and team alignment across diverse locations and time zones. Managing communication, maintaining company culture, and standardizing procedures can be complex, especially in global organizations. Success in this role often hinges on effective delegation, robust training programs, and leveraging technology to monitor performance and gather feedback. Building strong relationships with regional managers and fostering a sense of shared purpose are also critical for overcoming these challenges.

What are popular job titles related to Svp Customer Service Management jobs?

For Svp Customer Service Management jobs, the most frequently searched job titles are:

Infographic showing various Svp Customer Service Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Senior Vice President

Charlotte, NC • On-site

Eurest
Food Services and Drinking Places • 11 - 50 employees

$250K - $275K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago


Key responsibilities

  • Provide enterprise-wide leadership for operations, including production, quality, supply chain, warehousing, logistics, and field operations.

  • Develop and execute operational strategies that support organizational growth, profitability, and market expansion.

  • Maintain full responsibility for operational financial performance, including budgeting, forecasting, cost management, and profit optimization.


Eurest Services rating

7.7

Company rating: 7.7 out of 10

Based on 72 frontline employees who took The Breakroom Quiz


Job description

Salary: $250,000 - $275,000 / year

Pay Grade: 21 

Other Forms of Compensation: Annual bonus potential, relocation assistance, company vehicle lease/allowance 

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.

Job Summary:

The Senior Vice President, Military Operations is a key member of the executive leadership team and is responsible for providing strategic direction, operational leadership, and financial stewardship across a multi-site food manufacturing and/or foodservice organization. This executive will lead large-scale operations, drive sustainable growth, ensure regulatory compliance, optimize performance, and build a high-performing culture focused on safety, quality, innovation, and customer satisfaction. The SVP will partner closely with senior leadership to execute the company's long-term strategic vision while delivering exceptional operational and financial results.

Key Areas of Responsibility:

• Provide enterprise-wide leadership for operations, including production, quality, supply chain, warehousing, logistics, and field operations.
• Develop and execute operational strategies that support organizational growth, profitability, and market expansion.
• Drive operational excellence
• Establish and monitor key performance indicators (KPIs) to improve productivity, service levels, quality, safety, and profitability.
• Lead large, geographically dispersed teams and foster a culture of accountability, engagement, inclusion, and high performance.
• Serve as an executive sponsor for major transformation initiatives, process improvements, and organizational change efforts.
• Build strong partnerships with clients, customers, suppliers, and key stakeholders while serving as a senior ambassador for the organization.
• Collaborate with Sales, Finance, Human Resources, Quality, Supply Chain, and other functional leaders to align operational execution with business objectives.
• Ensure consistent execution of policies, procedures, compliance standards, and risk management practices across all locations.
• Drive succession planning, leadership development, and talent strategies that strengthen organizational capability.

Financial Leadership:

• Maintain full responsibility for operational financial performance, including budgeting, forecasting, cost management, and profit optimization.
• Lead P&L management and identify opportunities to improve margins, productivity, and return on investment.
• Evaluate business performance through data-driven analysis and implement strategies that drive sustainable growth.

Quality, Food Safety & Compliance:

• Ensure compliance with all applicable food safety, quality, regulatory, and customer requirements.
• Lead audit readiness, regulatory inspections, corrective action programs, and continuous compliance improvement initiatives.

Executive Leadership Competencies:

• Strategic thinker with the ability to balance long-term vision and operational execution.
• Proven ability to lead through complexity, change, and rapid growth.
• Exceptional business acumen, executive presence, and decision-making capability.
• Strong relationship-building, influencing, negotiation, and communication skills.
• Demonstrated ability to inspire teams, develop leaders, and build high-performing organizations.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, Engineering, Food Science, Hospitality Management, Supply Chain, or a related field required.
• Master's degree (MBA or related discipline) strongly preferred.
• Minimum of 10 years of progressive executive-level operations leadership experience.
• Significant experience leading multi-site operations within food manufacturing, foodservice, hospitality, consumer products, supply chain, or related industries.
• Proven track record of delivering operational excellence, financial performance, and organizational growth.
• Demonstrated success managing large teams and complex organizational structures.
• Strong knowledge of continuous improvement methodologies, quality systems, and regulatory compliance requirements.
• Experience in high-growth, transformational, private equity-backed, and/or turnaround environments is highly desirable.
• Military leadership, service, and/or operational experience is highly preferred.

Travel:

Extensive travel, up to 60+%, is required based on business needs and the locations supported by the organization. 

Apply to Eurest today!

Eurest is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at Eurest are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. 

https://www.compass-usa.com/wp-content/uploads/2026/01/2026_Wage-Transparency_Eurest.pdf 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Eurest maintains a drug-free workplace.

Applications are accepted on an ongoing basis.


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About Eurest

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Eurest is recognized worldwide for standards of service and excellence within the foodservice industry. Embracing an ownership mindset, Eurest leverages global resources, promotes a local presence and enriches the communities we serve. The Eurest Promise, "connect with people, inspire through food, create solutions, and live our promise," is exemplified throughout our organization. Eurest is proud to serve the world's most respected successful corporations, including many of the Fortune 500.

Industry

Food services and drinking places

Company size

11 - 50 Employees

Headquarters location

Charlotte, NC, US

Year founded

1996

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