ZipRecruiter

Log In

1

Svp Customer Service Management Jobs (NOW HIRING)

Ecovyst, Inc.

... management. Organizational Leadership * Directly supervise commercial leaders for Eco Services ... Customer, Logistics & Service Integration * Ensure seamless integration of commercial, customer ...

Pine Services Group

SVP, Sales

Chicago, IL · On-site

The SVP will inherit a team of talented sellers and be charged with one clear mission: build a ... Experience implementing or optimizing a CRM (HubSpot preferred) and building sales processes from ...

Sago

VP, Customer Success

Woodbridge, NJ · On-site

$139K - $179K/yr

Serve as a senior point of contact for key client relationships and escalations. * Ensure ... Manage budgeting, forecasting, resource planning, and profitability for the business line. * Coach ...

Coastal Equities, Inc.

Senior Vice President (HLS)

Establish deep, trusted relationships at the enterprise level, aligning Coastal's services with the ... management templates) and standardized methodologies to increase time-to-value for customers.

Clio

VP, Global Customer Support

$261K - $485K/yr

As legal work is rebuilt around AI, the expectations customers hold for service are being rebuilt ... You will report to the SVP, Customer Success, sit on the CX leadership team, and partner directly ...

Seismic

VP, Customer Success ~ Financial Services

San Diego, CA · On-site

$147K - $188K/yr

You will partner closely with our SVP of Customer Success to scale and develop a world‑class ... Management, Insurance, and Capital Markets -- realize the full benefits of Seismic's platform. You ...

New

NICE

VP, Customer Success

OR · On-site +1

$138K - $177K/yr

The VP will lead a team of Technical Account Managers and Customer Success professionals, driving ... Partner effectively with Sales, Services, Product, and R&D teams to deliver on customer outcomes ...

Enseo

VP, Customer Success

Plano, TX · On-site

The Vice President, Customer Success will be responsible for building and scaling a best-in-class ... Hospitality technology, telecommunications, managed services, or enterprise technology experience.

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Professional JobsSvp Customer Service Management Jobs

Svp Customer Service Management information

See salary details

$24.5K

$58K

$101K

How much do svp customer service management jobs pay per year?

As of Sep 9, 2026, the average yearly pay for svp customer service management in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does an SVP of Customer Service Management do?

An SVP (Senior Vice President) of Customer Service Management oversees the entire customer service operation of an organization. Their responsibilities include developing customer service strategies, managing large teams, setting performance goals, and ensuring high levels of customer satisfaction. They work closely with other executives to align customer service initiatives with the company’s overall goals and may also handle escalated customer issues or major client relationships. This role requires strong leadership, communication, and analytical skills to drive continuous improvement and deliver a positive customer experience.

What are the key skills and qualifications needed to thrive as an SVP of Customer Service Management?

To thrive as an SVP of Customer Service Management, you need extensive experience in customer service leadership, strategic planning, and a relevant degree, often supported by expertise in business management. Familiarity with CRM platforms, customer analytics tools, and industry-standard service management systems is typically required. Superior communication, change management, and problem-solving skills help you inspire teams and drive customer-centric initiatives. These abilities are crucial for shaping service strategy, ensuring operational excellence, and delivering exceptional customer experiences at a senior level.

What are the main challenges an SVP of Customer Service Management faces when leading large teams across multiple locations?

As an SVP of Customer Service Management, one of the primary challenges is ensuring consistent service quality and team alignment across diverse locations and time zones. Managing communication, maintaining company culture, and standardizing procedures can be complex, especially in global organizations. Success in this role often hinges on effective delegation, robust training programs, and leveraging technology to monitor performance and gather feedback. Building strong relationships with regional managers and fostering a sense of shared purpose are also critical for overcoming these challenges.

What are popular job titles related to Svp Customer Service Management jobs?

For Svp Customer Service Management jobs, the most frequently searched job titles are:

Infographic showing various Svp Customer Service Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

VP, Customer Success

Exton, PA • On-site

Automated Financial Systems, Inc.
See more jobs at Automated Financial Systems, Inc.external

Full-time

Posted 13 days ago

Key responsibilities

  • Own company-wide retention (GRR) and expansion (NRR) revenue targets.

  • Build, lead, and scale the Customer Success organization, including hiring and structuring the team.

  • Set the multi-year Customer Success strategy and manage related budgets and resources.

Job description

Purpose of the Role
The Vice President, Customer Success owns AFS's Customer Success function company-wide, including retention and expansion revenue across the entire AFSVision customer base. This is an executive leadership role accountable for building, staffing, and scaling the Customer Success organization - from Customer Success Managers through Principal CSMs - and for setting the multi-year strategy that turns customer relationships into durable, growing revenue. The role exists to give AFS a single, accountable executive owner for customer retention, expansion, and satisfaction, and to represent the customer's voice at the executive and Board level.
Scope of Responsibility and Authority
The VP, Customer Success Manager has full authority over the Customer Success organization's structure, staffing, and budget, and is accountable for company-wide retention (GRR) and expansion (NRR) revenue targets. The role sets final direction on renewal, expansion, and escalation strategy for the portfolio, hires and manages Principal and Senior Customer Success Managers, and makes resourcing trade-offs across the team. As a member of the extended executive leadership team, this role partners with the SVP Client Services, Sales, Product, and Finance leadership on go-to-market and product strategy, presents customer health and revenue performance to the executive team, and operates within AFS's regulatory and compliance boundaries as an FFIEC-regulated technology service provider.
Core Responsibilities
  • Own company-wide retention (GRR) and expansion (NRR) revenue targets across the entire AFSVision customer base.
  • Build, lead, and scale the Customer Success organization, including hiring, team structure, and career paths from CSM through Principal CSM.
  • Set the multi-year Customer Success strategy and roadmap in alignment with AFS's overall growth goals.
  • Own and manage the Customer Success budget and resource allocation across the portfolio.
  • Serve as the final escalation point for AFS's most complex or highest-risk customer relationships.
  • Represent Customer Success on the executive leadership team and report customer health and revenue performance.
  • Partner with Sales, Product, and Finance leadership on go-to-market strategy, pricing, and product roadmap priorities.
  • Define and own company-wide Customer Success metrics and KPIs, including NRR, GRR, health scores, and adoption.
  • Recruit, develop, and mentor Customer Success leadership.
  • Set AFS's enterprise-wide AI strategy for Customer Success, championing adoption across the organization.
  • Own Customer Success input into strategic initiatives such as M&A diligence and portfolio-level renewal risk assessment.
  • Represent AFS externally with top strategic customers, at industry events, and with analysts.

First 12 Months Outcomes: What Success Looks Like
Success in the first year is defined by a fully staffed and functioning Customer Success leadership team, measurable progress against company-wide retention and expansion targets, and established credibility with the executive team, while meeting AFS's compliance and quality standards.
  • Deliver a company-wide Customer Success strategy and org design approved by the executive team within the first 90 days.
  • Meet or exceed company-wide GRR and NRR targets for the year.
  • Hire and onboard a fully staffed Customer Success leadership bench of Principal and Senior CSMs.
  • Stand up a company-wide health and revenue scorecard reviewed monthly with the executive team.
  • Implement an AI adoption program across the Customer Success organization with measurable productivity impact.
  • Establish direct executive relationships with AFS's top strategic customers.

Ways of Working
  • Executive accountability - owns company-wide outcomes and results, not just team activity.
  • People-first leadership - builds and develops a high-performing team, and measures success through their growth and results.
  • Data-driven decision making - leads with metrics on retention, expansion, and health, and expects the same from the team.
  • Cross-functional partnership at the executive level - builds trust and alignment with Sales, Product, and Finance leadership.
  • Board and executive-ready communication - translates complex customer and revenue dynamics into clear, decision-ready narratives.
  • AI-first leadership - sets the tone for AI adoption across the organization rather than waiting for it to be mandated.

Profile
The ideal candidate is an executive customer success leader who thinks in terms of company-wide revenue and organizational health, not individual accounts. They build and develop strong teams, hold themselves and their leaders accountable to clear metrics, and are equally comfortable in a Board room and in a working session with a front-line Customer Success Manager.
Qualifications
We are looking for a proven Customer Success executive who has built and led high-performing teams accountable for company-wide retention and expansion revenue. Prior experience owning a P&L or revenue target at the organizational level is important; a demonstrated record of scaling a Customer Success function matters most.
  • 12+ years in customer success, account management, or related revenue leadership in B2B enterprise software, including 5+ years of people leadership.
  • Demonstrated track record owning company-wide or business-unit-level retention and expansion revenue targets.
  • Experience building and scaling a Customer Success organization, including hiring, structure design, and leadership development.
  • Proven ability to present to and influence Boards and executive leadership teams.
  • Deep experience in financial services, fintech, or another regulated industry strongly preferred.
  • Strong track record partnering with Sales, Product, and Finance leadership on go-to-market and product strategy.
  • Experience owning a Customer Success budget and making resourcing trade-offs across a team.
  • Executive fluency with AI tools and modern Customer Success technology, with experience driving adoption across an organization.

Work Environment & Physical Demands
Hybrid role with in-office expectation Tuesday-Thursday, remote Monday & Wednesday. Work is performed primarily in an office setting during normal business hours, with limited evening requirements for special events. Flexible schedule options are available in accordance with AFS company policy. This role requires high-frequency use of computer keyboards and monitors.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply