$29.23 - $43.85 Hourly
$60,800 - $91,200 Annually
This position is a Pay Band C8
Posting Details
Interviews are anticipated to be conducted within two weeks of closing date.
This posting may be used to fill multiple vacancies.
Our Vision
- Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.
Our Mission
- We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.
Our Goals
- Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
- Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
- Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
- Build the best team in state government by supporting employees' continuous growth and wellness.
Why does the job exist?
The Senior Healthcare Surveyor / QMB Plan of Correction Coordinator will:
- Train healthcare surveyors on current compliance survey processes and updates for the Medicaid Waiver Home and Community Based Services, i.e. Developmental Disabilities, Mi Via, and Medically Fragile;
- Provide one-on-one training and mentoring for new employees and will provide support to training existing surveyors who may need additional training;
- Participate as team leaders and members, as it relates to conducting on-site interviews, observations, record reviews, and completing reports of findings;
- Participate as the Plan of Correction Coordinator as need;
- Participate as a Plan of Correction Coordinator as need;
- Review Plans of Corrections provided by 1915c waiver providers and ensure adequate QA / QI processes presented by providers.
How does it get done?
The Senior Healthcare Surveyor / QMB Plan of Correction Coordinator is responsible for:
- Conducting and participate in Healthcare Surveyor orientation, QMB Survey Process Training, including Core Competency Training;
- Creating and developing surveyor training as needed and will conduct annual surveyor training;
- Initial and ongoing mentoring of the Healthcare Surveyors and Survey Teams;
- Evaluating the quality of the work completed by the trainee;
- Participating in surveyors as a mentor, team lead, and team member;
- Maintaining knowledge of and provide education regarding various data systems used in the survey process (Therap, Medicaid, Smartsheet, etc.);
- Providing additional review and approve required Plans of Corrections from 1915c Waiver providers who have undergone a QMB compliance survey.
Who are the customers?
The Quality Management Bureau (QMB) of the Division of Health Improvement (DHI) works in close coordination with other Divisions and Bureaus of the Health Care Authority (HCA) and with other state agencies to ensure accountability and compliance with state and federal, program, contractual and quality standards.
- DHI/QMB customers include the individuals receiving DDW, Mi Via, and Medically Fragile waiver services;
- Families/Guardians;
- Provider Agencies;
- The community at large.
Ideal Candidate
The Ideal Candidate has:
- Knowledge of applicable Federal and State standards and regulations affecting programs and agencies involved in providing waiver services;
- Experience participating as a mentor, Team Lead or Team Member in compliance surveys as assigned;
- Experience mentoring and teaching others to prepare, participate in and complete compliance surveys, including completing formal report of findings;
- Ability to coordinate and provide leadership to the trainee / survey team by providing clear, concise and accurate information;
- Skills in gathering data, interpreting and analyzing the data and making informed decisions based on evidence gathered;
- Ability to successfully complete all required HCA, DHI and DDSD trainings, and have knowledge of the QMB survey process;
- Ability to provide excellent customer service to internal and external customers, as well as, having excellent written and verbal skills.
Minimum Qualification
Bachelor's degree from an accredited college or university in Nursing, Architecture, Social Work, Sociology, Psychology, Rehabilitation, and /or Criminal Justice and two (2) years directly related experience in community based healthcare services and case management. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) years may substitute for the required education and experience.
Employment Requirements
Must possess and maintain a valid Driver's License.
Must Possess and maintain a current Defensive driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment.
Working Conditions
Work is performed in the office setting with exposure to visual/Video Display Terminal (VDT) and extensive computer and telephone usage. This position may require some in-state and out-of-state travel for training.
Supplemental Information
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Agency Contact Information: Ashtyn Lopez, (505) 695-8977. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.