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Supportiv Jobs (NOW HIRING)

TeamLogic IT

MSP Level 3 Technician

Westport, CT · On-site

$65K - $85K/yr

Benefits: * Competitive salary * Flexible schedule * Opportunity for advancement * Paid time off Summary: We are seeking a highly skilled Managed IT Services (MSP) Level 3 Technician to join our team ...

cabi, LLC

Retail Key Holder - Phoenix

Chandler, AZ

$16 - $18/hr

At Cabi, we're redefining what it means to build a fashion brand, one rooted in connection, confidence, and purpose. As a women's retail clothing company, we don't just design beautiful apparel; we ...

GEICO

Senior Counsel - Commercial Claims

Bethesda, MD · On-site

$148K - $260K/yr

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being ...

Pagny

Non-Invasive Cardiologist (29887)

Brooklyn, NY · On-site

$340K - $350K/yr

Physician Affiliate Group of New York (PAGNY) is adding a Non-Invasive Cardiologist to the group at NYC Health + Hospitals/South Brooklyn Health . South Brooklyn Health is a redesigned health care ...

PAGNY

Non-Invasive Cardiologist (29887)

Brooklyn, NY · On-site

$340K - $350K/yr

Physician Affiliate Group of New York (PAGNY) is adding a Non-Invasive Cardiologist to the group at NYC Health + Hospitals/South Brooklyn Health . South Brooklyn Health is a redesigned health care ...

Geico

Senior Counsel - Commercial Claims

Bethesda, MD · On-site

$148K - $260K/yr

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being ...

Geico

Senior Counsel - Commercial Claims

Beachwood, OH

$148K - $260K/yr

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being ...

Convergint

Fire Alarm Service Technician

Chantilly, VA · On-site

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Fire Alarm Service Technician to join our amazing culture. In this role, you will service and support existing ...

Geico

Senior Counsel - Commercial Claims

New York, NY

$148K - $260K/yr

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being ...

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Supportiv information

What is the difference between Supportiv vs Customer Support Specialist?

AspectSupportivCustomer Support Specialist
CredentialsTypically no formal certifications requiredOften requires customer service or support certifications
Work EnvironmentOnline, remote support platformOffice or remote customer service centers
Industry UsageUsed mainly in mental health and peer support servicesCommon across retail, tech, and service industries
Job FocusProviding peer or mental health supportHandling customer inquiries and issues

Supportiv primarily focuses on mental health and peer support via online platforms, requiring minimal formal credentials. In contrast, Customer Support Specialists typically work in customer service roles across various industries, often with certifications and a focus on resolving customer issues. Both roles involve communication skills but serve different purposes and environments.

How do Supportiv moderators typically collaborate with mental health professionals and other team members to ensure a safe and supportive environment?

Supportiv moderators work closely with mental health professionals, technical teams, and fellow moderators to maintain a safe and welcoming online community. They receive ongoing training from licensed experts and regularly participate in team meetings to discuss challenging situations and share best practices. This collaborative approach ensures moderators can quickly escalate complex issues, provide accurate information, and continuously improve the support experience for users. Working in this role involves active communication and teamwork, making it essential to be open to feedback and adapt to evolving community needs.

What are the key skills and qualifications needed to thrive as a Supportive Counselor, and why are they important?

To thrive as a Supportive Counselor, you need a background in psychology or counseling, active listening skills, and often a relevant certification or degree. Familiarity with secure online chat platforms, basic mental health screening tools, and confidentiality protocols is typically required. Exceptional empathy, nonjudgmental communication, and emotional resilience help individuals excel in this role. These skills and qualities are crucial for providing effective emotional support, ensuring client trust, and maintaining ethical standards in sensitive situations.

What is Supportiv?

Supportiv is an online peer-to-peer support platform designed to provide mental health and emotional support through anonymous group chats. Users can join topic-based conversations, share their feelings, and receive guidance from trained moderators and peers in a safe, stigma-free environment. The platform is accessible 24/7 and aims to support individuals coping with stress, anxiety, relationship issues, and other life challenges. Supportiv is not a replacement for therapy, but serves as a valuable resource for immediate emotional support and community connection.
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Infographic showing various Supportiv job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
MSP Level 3 Technician

MSP Level 3 Technician

TeamLogic IT

Westport, CT • On-site

$65K - $85K/yr

Full-time

PTO

Posted 9 days ago

Job description

Benefits:
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off

Summary:
We are seeking a highly skilled Managed IT Services (MSP) Level 3 Technician to join our team, specializing in providing top-tier IT support to Small to Medium-sized businesses. The ideal candidate will possess extensive technical knowledge, excellent problem-solving abilities, and a passion for delivering exceptional customer service in a dynamic IT environment.
Responsibilities:
  • Technical Support: Provide advanced technical support for a variety of IT systems, including servers, networks, and software applications. Troubleshoot and resolve complex issues escalated from Level 1 and Level 2 technicians.
  • Network Management: Design, implement, and manage robust network solutions to ensure optimal performance and security for clients. Monitor network performance to identify potential issues and take proactive measures.
  • System Administration: Perform regular maintenance and upgrades on client systems, including patch management, backup and recovery, and system monitoring. Ensure that all systems are secure, up-to-date, and compliant with industry standards.
  • Client Interaction: Maintain strong relationships with clients by providing professional and timely support. Understand client needs and recommend appropriate technology solutions to enhance their business operations.
  • Project Management: Lead and manage IT projects, including system migrations, network installations, and software deployments. Coordinate with internal teams and external vendors to ensure successful project delivery.
  • Documentation: Create and maintain detailed documentation for all client environments, including network diagrams, system configurations, and troubleshooting procedures. Ensure that all documentation is accurate and up-to-date.
  • Training and Mentorship: Provide guidance and mentorship to Level 1 and Level 2 technicians. Conduct training sessions to enhance the technical skills of the team and improve overall service quality.
  • Compliance: Ensure that all client systems comply with relevant regulations and industry standards, including data privacy and cybersecurity requirements. Perform regular audits and assessments to identify and address potential vulnerabilities.
  • Emergency Support: Provide on-call support for critical issues. Respond to emergencies promptly and take appropriate actions to minimize downtime and loss of data, including after-hours and weekend support as needed.

Knowledge, Skills, & Qualifications:
  • Experience & Education: Minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role. MSP experience preferred. A Bachelor's degree in IT, Computer Science, or a related field is preferred, with certifications such as CompTIA Network+, Security+, Microsoft Azure Administrator, or CCNA as a plus.
  • Technical Expertise: Proficiency in Windows and Linux server environments, virtualization technologies (VMware, Hyper-V), and cloud platforms (Azure, AWS).
  • Networking & Security: Strong knowledge of networking protocols, firewalls, VPNs, and cybersecurity best practices. Experience with monitoring tools such as SolarWinds, Auvik, or similar.
  • RMM & Ticketing Systems: Hands-on experience with Remote Monitoring and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk.
  • Documentation & Process Management: Proficiency in documentation tools like Hudu, IT Glue, or SharePoint, with experience in structured IT documentation and process standardization.
  • Problem-Solving & Project Management: Strong analytical skills to diagnose and resolve complex technical issues, with proven experience managing IT projects from inception to completion.
  • Communication & Customer Service: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical clients and provide outstanding customer service.
  • Adaptability & Team Collaboration: Ability to work in a fast-paced, evolving technology environment, continuously learning and contributing to a collaborative team culture.

Work Environment
This role requires the ability to work both onsite and remotely, depending on client needs. The candidate should be prepared for occasional travel to client locations and possess a valid driver's license. Flexibility in working hours, including evenings and weekends, may be required to accommodate client emergencies or project deadlines.
  • Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients.
  • Collaborative and supportive team culture.

Benefits:
  • Competitive salary and performance-based bonuses
  • Generous paid time off and holiday schedule
  • Professional development opportunities and reimbursement for certifications
  • Flexible working hours and remote work options
  • Supportive and collaborative work environment

Company Overview
We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses. If you have a strong IT background, a problem-solving mindset, and a passion for innovation, you'll thrive in our fast-paced, ever-evolving industry. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America.
Compensation: $65,000.00 - $85,000.00 per year
Our growth isn't measured in numbers, it's an investment in aligning with the best talent
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We're Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

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