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Supportability Engineer Jobs in Indiana (NOW HIRING)

Franklin Electric

PLM Business Analyst

Fort Wayne, IN · On-site

... engineering software tools. * Maintains and enforces application standards (templates, metadata, conventions, access models) to improve data consistency and supportability. * Provides targeted ...

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All JobsSupportability Engineer JobsSupportability Engineer Jobs in Indiana

Supportability Engineer information

See Indiana salary details

$31.4K

$89.5K

$138.5K

How much do supportability engineer jobs pay per year?

As of Jul 14, 2026, the average yearly pay for supportability engineer in Indiana is $89,475.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,700.00 and $103,200.00 per year, depending on experience, location, and employer.

How do Supportability Engineers typically collaborate with product development and customer support teams?

Supportability Engineers play a critical role in bridging the gap between product development and customer support. They work closely with development teams to identify and address product issues that may impact customer experience, often providing feedback on design for easier troubleshooting and maintenance. Additionally, they partner with customer support teams to analyze common support cases, develop diagnostic tools, and create documentation to enhance self-service. This collaborative environment ensures that both product quality and customer satisfaction are continually improved.

What is the salary of a support engineer?

The salary of a support engineer typically ranges from $50,000 to $80,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced support engineers with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and opportunities for career advancement.

What does a supportability engineer do?

A supportability engineer designs and implements processes, tools, and documentation to ensure products are maintainable, reliable, and easy to support after deployment. They analyze system performance, troubleshoot issues, and collaborate with development teams to improve product supportability, often using data analysis and support tools. This role requires strong problem-solving skills and knowledge of system architecture and support procedures.

What engineers make $200,000 a year?

Supportability engineers, especially those with extensive experience, specialized skills in systems analysis, and certifications in relevant tools or methodologies, can earn $200,000 or more annually. High salaries are often associated with senior roles, working in industries like aerospace, defense, or large technology firms, and may include bonuses or stock options.

What are the key skills and qualifications needed to thrive as a Supportability Engineer, and why are they important?

To excel as a Supportability Engineer, you need a solid background in systems engineering, troubleshooting, and product lifecycle management, often supported by a degree in engineering or a related field. Familiarity with diagnostic tools, failure analysis software, and maintenance documentation systems is typically required. Strong problem-solving skills, excellent communication, and a customer-focused mindset help you collaborate effectively with development and support teams. These competencies are crucial for ensuring products are maintainable, reliable, and efficiently supported throughout their lifecycle.

What is a Supportability Engineer?

A Supportability Engineer is a professional who focuses on ensuring that products and systems are easy to maintain, support, and troubleshoot after they are deployed. They work closely with design, development, and support teams to identify potential issues, develop support documentation, and implement solutions that enhance the product's reliability and customer satisfaction. Their responsibilities often include analyzing product failures, recommending design improvements, and creating tools or processes to streamline customer support. By proactively addressing support-related challenges, Supportability Engineers help reduce downtime and improve the user experience.

What engineer makes $500,000 a year?

Supportability Engineers typically do not earn $500,000 annually; such high salaries are more common in executive or specialized roles within technology companies. Highly experienced engineers in fields like software development, data science, or engineering management may reach this level, especially with bonuses and stock options, but it is uncommon for supportability engineers specifically to earn this amount.

What is the difference between Supportability Engineer vs Technical Support Engineer?

AspectSupportability EngineerTechnical Support Engineer
Required CredentialsBachelor's in Engineering, certifications in support or systemsBachelor's in IT, computer science, or related field
Work EnvironmentProduct development, troubleshooting, and support for complex systemsCustomer-facing support, troubleshooting hardware/software issues
Employer & Industry UsageTech, manufacturing, and software companiesIT services, tech companies, hardware vendors
Common Search & ComparisonSupportability Engineer vs Technical Support Engineer

The Supportability Engineer focuses on improving product supportability, analyzing issues, and developing solutions for complex systems. In contrast, the Technical Support Engineer primarily assists customers directly with troubleshooting hardware and software problems. Both roles require technical knowledge, but Supportability Engineers are more involved in product development and support process improvements, while Technical Support Engineers focus on customer service and issue resolution.

What are popular job titles related to Supportability Engineer jobs in Indiana? For Supportability Engineer jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Supportability Engineer jobs in Indiana look for? The top searched job categories for Supportability Engineer jobs in Indiana are:
What cities in Indiana are hiring for Supportability Engineer jobs? Cities in Indiana with the most Supportability Engineer job openings:
Supportability Engineer jobs near you
Infographic showing various Supportability Engineer job openings in Indiana as of July 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $89,475 per year, or $43 per hour.
PLM Business Analyst

PLM Business Analyst

Franklin Electric

Fort Wayne, IN • On-site

Full-time

Posted 12 days ago

Job description

PLM Business Analyst
Department: IT
Employment Type: Full Time
Location: US - Indiana - Fort Wayne
Reporting To: Chad Baughman
Description
The PLM Business Analyst serves as a key technical and functional resource for Product Lifecycle Management (PLM) and engineering software tools. This role blends hands-on system administration with user support and process enablement for a global user community. Responsibilities include maintaining and configuring PLM and related applications to maintain system stability, ensure security, and align with enterprise standards. The position works closely with business stakeholders to design and implement solutions that meet operational needs across regions, while also leading and contributing to projects involving upgrades, integrations, and enhancements. Success in this role requires balancing day-to-day support with disciplined project execution to improve system performance, user experience, and process efficiency.
Key Responsibilities
Service Operation
  • Responds to internal customers to resolve technology problems related to PLM and engineering software tools.
  • Enters and manages Incident and Service Request tickets in ServiceNow; analyzes incident trends and performs root cause analysis to prevent recurrence.
  • Administers day-to-day PLM configuration elements (e.g., user provisioning, roles/permissions, lifecycle states, object types/attributes, workflow updates) under established governance.
  • Troubleshoots complex issues with integrations and background services related to PLM and engineering software tools and coordinates fixes with platform owners.
  • Provides global support coverage in collaboration with regional IT teams; participates in on-call rotations and provides off-hours support as needed.
  • Maintains or exceeds SLAs for incident resolution and catalog task completion.
  • Verifies system functionality during quarterly disaster recovery tests.
  • Ensures all changes and requests are entered and progressed in ServiceNow with appropriate approvals and documentation for compliance (e.g., SOX).

Software License Management
  • Manages licensing for engineering tools (e.g., Windchill, Creo, Ansys, Altium, LabVIEW) and maintains license management software.
  • Monitors license usage and prepares utilization and forecasting analyses.
  • Coordinates renewals with software vendors and Procurement.

Project Management
  • Leads small to mid-sized projects and participates as a functional/technical lead on larger initiatives; manages scope, schedule, and quality in accordance with the Franklin Electric IT Development Process.
  • Executes projects that support the approved PLM/engineering tools roadmap, including platform upgrades, configuration improvements, and integrations.
  • Elicits and documents clear, testable requirements; authors test plans and coordinates UAT; executes cutovers with rollback/validation steps; tracks issues to closure.
  • Works closely with Engineering, Manufacturing, Quality, and Sourcing to ensure systems and processes are aligned and streamlined.
  • Partners with infrastructure, security, and application teams to deliver stable releases and upgrades that meet supportability and compliance expectations.

Documentation, Training, and Adoption
  • Authors and maintains SOPs, admin runbooks, troubleshooting guides, and end-user job aids for PLM and engineering software tools.
  • Maintains and enforces application standards (templates, metadata, conventions, access models) to improve data consistency and supportability.
  • Provides targeted training, knowledge shares, and mentoring for PLM Business Analysts and key users to foster standard work and reduce support demand.
  • Supports the integration of new acquisitions to Franklin Electric tools and processes; delivers training to users in newly acquired businesses.
  • Migrates engineering data such as drawings, CAD models, and parts to Franklin Electric's PLM system.

Skills Knowledge and Expertise
Skills and Abilities
  • Communication - Delivers accurate, clear, and concise messages orally and in writing.
  • Problem Solving - Performs structured troubleshooting; identifies root causes and implements preventive actions.
  • Decision Making - Balances risk, user impact, and compliance to make timely configuration and support decisions.
  • Meeting Facilitation - Plans and facilitates sessions with IT teammates, internal customers, and suppliers to share information and make decisions.
  • Presentation Skills - Prepares and delivers effective presentations for users, peers, and leadership.
  • Business Process Knowledge - Understands the process steps and purpose of the important business processes used by internal customers.
  • PLM Concepts - Strong grasp of PLM fundamentals (e.g., part-centric data model, revision control, lifecycle states, change objects, access control, CAD-PLM-ERP integration patterns).
  • Requirements Definition & Testing - Elicits and documents requirements; plans and leads validation to ensure solutions meet defined needs.
  • Partners with business stakeholders to identify process bottlenecks, improve operational efficiency, and standardize global engineering change practices.
  • Configuration Governance - Applies standards and change control for PLM configuration (lifecycles, workflows, access, metadata).
  • Project Management - Organizes tasks, manages risks/issues, and reports status in line with IT processes.

Education and Experience
  • Bachelor's degree in engineering, computer science, information systems, related field, or equivalent work experience (required).
  • 5+ years hands-on experience with PLM systems (e.g., PTC Windchill) and CAD/MCAD tools (e.g., PTC Creo) supporting engineering processes (preferred).
  • Exposure to ERP (e.g., JD Edwards E1) and ITSM tools (e.g., ServiceNow) supporting request/change processes (preferred).
  • Experience with PLM or ERP data processing and migration (preferred).
  • Experience using REST APIs (e.g., for data access, automation, or integration testing) in support of PLM workflows (preferred).

Computer Skills
  • Proficiency with Microsoft 365 tools such as Word, Excel, PowerPoint, and Outlook.

Don't feel like you check all the boxes in the job description? Here at Franklin Electric, we are dedicated to building a diverse and inclusive culture which includes embracing candidates from a variety of different backgrounds and industries. We highly encourage you to apply so we can connect on this and future opportunities.
Why Work at Franklin Electric?
Becoming a part of the Franklin Electric team not only provides outstanding benefits, it also opens doors to opportunities for future growth. Enjoy peace of mind with a world-class company. But more importantly, be satisfied in knowing you make a difference.
Take a look at this video to see our Global Headquarters here in Fort Wayne, Indiana.

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