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Support Jobs in Ontario (NOW HIRING)

Cayenta

(Remote) Support Analyst

Guelph, ON · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues and keep their operations running smoothly. In this role, you will manage and resolve support tickets ...

Cayenta

(Remote) Support Analyst

Markham, ON · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues and keep their operations running smoothly. In this role, you will manage and resolve support tickets ...

Cayenta

(Remote) Support Analyst

London, ON · Remote

At Cayenta, Support is about solving problems, building knowledge, and continuously improving how we serve our customers. As a Support Analyst, you'll investigate complex application issues ...

Cayenta

(Remote) Support Analyst

Toronto, ON · Remote

At Cayenta, Support is about solving problems, building knowledge, and continuously improving how we serve our customers. As a Support Analyst, you'll investigate complex application issues ...

Cayenta

(Remote) Support Analyst

Mississauga, ON · Remote

At Cayenta, Support is about solving problems, building knowledge, and continuously improving how we serve our customers. As a Support Analyst, you'll investigate complex application issues ...

Cayenta

(Remote) Support Analyst

Markham, ON · Remote

At Cayenta, Support is about solving problems, building knowledge, and continuously improving how we serve our customers. As a Support Analyst, you'll investigate complex application issues ...

TMX Group

Graduate Support Analyst

Toronto, ON · Hybrid

You will be a member of our Application Support team, working as a Support Analyst in a challenging environment with clients that are mercilessly quality conscious. This is a client-facing role ...

Harris

(Remote) Support Analyst

Ottawa, ON · Remote

At Cayenta, Support is about solving problems, building knowledge, and continuously improving how we serve our customers. As a Support Analyst, you'll investigate complex application issues ...

Harris

(Remote) Support Analyst

Guelph, ON · Remote

At Cayenta, Support is about solving problems, building knowledge, and continuously improving how we serve our customers. As a Support Analyst, you'll investigate complex application issues ...

Harris

(Remote) Support Analyst

Oakville, ON · Remote

At Cayenta, Support is about solving problems, building knowledge, and continuously improving how we serve our customers. As a Support Analyst, you'll investigate complex application issues ...

Harris

(Remote) Support Analyst

Oakville, ON · Remote

At Cayenta, Support is about solving problems, building knowledge, and continuously improving how we serve our customers. As a Support Analyst, you'll investigate complex application issues ...

Cayenta

(Remote) Support Analyst

Guelph, ON · Remote

At Cayenta, Support is about solving problems, building knowledge, and continuously improving how we serve our customers. As a Support Analyst, you'll investigate complex application issues ...

Harris

(Remote) Support Analyst

Mississauga, ON · Remote

At Cayenta, Support is about solving problems, building knowledge, and continuously improving how we serve our customers. As a Support Analyst, you'll investigate complex application issues ...

Harris

(Remote) Support Analyst

London, ON · Remote

At Cayenta, Support is about solving problems, building knowledge, and continuously improving how we serve our customers. As a Support Analyst, you'll investigate complex application issues ...

Cayenta

(Remote) Support Analyst

Oakville, ON · Remote

At Cayenta, Support is about solving problems, building knowledge, and continuously improving how we serve our customers. As a Support Analyst, you'll investigate complex application issues ...

Harris

(Remote) Support Analyst

Ottawa, ON · Remote

At Cayenta, Support is about solving problems, building knowledge, and continuously improving how we serve our customers. As a Support Analyst, you'll investigate complex application issues ...

Harris

(Remote) Support Analyst

Markham, ON · Remote

At Cayenta, Support is about solving problems, building knowledge, and continuously improving how we serve our customers. As a Support Analyst, you'll investigate complex application issues ...

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Support information

What is a support?

A Support role typically involves assisting customers or clients by addressing their questions, concerns, or technical issues related to a company's products or services. Support professionals may communicate through various channels such as phone, email, chat, or in-person, aiming to resolve problems efficiently and ensure customer satisfaction. They often document interactions, escalate complex issues, and provide feedback to improve products or services. Support roles can be found in many industries, including technology, retail, healthcare, and finance.

What are the key skills and qualifications needed to thrive as a support specialist, and why are they important?

To thrive as a Support Specialist, you need strong problem-solving abilities, technical knowledge relevant to the supported products or services, and typically a background in customer service or IT. Familiarity with ticketing systems like Zendesk or ServiceNow, CRM software, and sometimes certifications such as CompTIA A+ are often expected. Excellent communication, patience, and conflict-resolution skills help you deliver effective support and build customer trust. These skills ensure timely issue resolution, high customer satisfaction, and efficient collaboration within support teams.

What are some common challenges faced by support team members and how can they be addressed?

Support team members often encounter challenges such as managing high volumes of inquiries, handling difficult customers, and staying updated on product changes. To address these, it's important to develop strong communication and problem-solving skills, utilize knowledge bases efficiently, and collaborate closely with other teams like engineering or product management. Many organizations also offer training programs and regular team meetings to help support staff stay aligned and reduce burnout. Building resilience and leveraging available resources are key to thriving in this fast-paced environment.

What is the difference between Support vs Customer Service Representative?

AspectSupportCustomer Service Representative
Required CredentialsTechnical knowledge, certifications often preferredCommunication skills, sometimes certifications in customer service
Work EnvironmentTechnical settings, help desks, online supportCall centers, retail, online chat
Employer & Industry UsageIT, tech companies, software firmsRetail, telecom, service industries
Common Search & ComparisonTechnical support vs customer service

Support roles typically focus on resolving technical issues and require specialized knowledge, while Customer Service Representatives handle general customer inquiries and provide assistance through various communication channels. Both roles aim to enhance customer satisfaction but differ in technical complexity and work environment.

What are the most commonly searched types of Support jobs in Ontario?

The most popular types of Support jobs in Ontario are:

Support jobs near you
Infographic showing various Support job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Trade Support Analyst

Connor, Clark & Lunn Financial Group Ltd.

Toronto, ON • Hybrid

CA$70K - CA$80K/yr

Full-time

Re-posted yesterday

Job description

Connor, Clark & Lunn Financial Group ("CC&LFG") is looking for aTrade Support Analystfor an existing vacancy in our Trade Support team. This is a fantastic opportunity to work in a global trade operations environment, support our Portfolio Managers and perform at the cutting edge of our profession. We place a high value on our team spirit, camaraderie, and creating a culture where each of us has an opportunity to succeed. We are a solution-oriented and collaborative team, seeking like-minded individuals who thrive in a challenging and dynamic environment. Our offices currently operate on a hybrid model with a combination of in-office and remote working days throughout the week.

What You Will Do 

  • Responsible for supporting our Fixed Income Portfolio Managers and Trade desks in execution, processing and settlement of debt securities, money market, Derivatives and Foreign Exchange.  
  • The role covers transactions into our broad suite of pooled fund offerings and segregated client mandates. 
  • Working with Trade Desks, the role takes responsibility for efficient trading within tight deadlines. 
  • Onboarding of new accounts, products and counterparties in relevant internal systems. 
  • Responsible for ensuring timely settlement through managing custodian and broker relationships. 
  • Working with systems and technology teams to automate and improve processes with new technology. 
  • Maintaining and improving our Trade Support processes, systems and data to maximize efficiency and minimize risk. 

About You 

  • 2+ years of trade operations experience within Asset Management or related field. Preferably covering Fixed Income, Derivative or FX.  
  • Relevant education and industry certifications. 
  • Proficient in MS Office applications (Word, Excel, Outlook and PowerPoint). 
  • Effective communicator in both verbal and written communications. 
  • Resourceful and able to resolve complex problems quickly. 
  • Passionate about learning, with a curiosity to understand the why. 

The salary range for this position is $70,000 - $80,000. The salary range provided reflects the base salary range for this position as required by legislation. In addition, there is an annual performance bonus which contributes to the total compensation of this position. Further questions may be directed to the HR team during the interview process. 

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