ZipRecruiter

Log In

1

Support Manager Jobs in Waterloo, ON (NOW HIRING)

CarePartners

Personal Support Worker (PSW)

Fergus, ON · On-site

CA$20.96 - CA$23.20/hr

... Manager. We are looking for Personal Support Workers (PSWs) to help us bring patient and family-centered care to in patients in the Wellington - Fergus, Elora, Palmerston, Mount Forest, North ...

CarePartners

Personal Support Worker (PSW)

Alma, ON · On-site

CA$20.96 - CA$23.20/hr

... Manager. We are looking for Personal Support Workers (PSWs) to help us bring patient and family-centered care to in patients in the Wellington - Fergus, Elora, Palmerston, Mount Forest, North ...

Cayenta

(Remote) Support Analyst

Guelph, ON · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...

Schema App

Customer Support Associate

Guelph, ON · On-site

This role reports to the Manager of Customer Success. Functional Accountabilities Act as a Product ... Support Technical Readiness for Customers * Partner with Implementations Manager on scoping ...

Manulife

Sales Support Associate

Waterloo, ON · Hybrid

CA$45K - CA$76K/yr

Manage general inbox for workflow assignment * Maintain existing processes for tracking business ... We'll recognize and support you in a flexible environment where well-being and inclusion are more ...

Liberty Staffing

IT Support Specialist

Guelph, ON · On-site

CA$75K/mo

IT Support Specialist Current opening, PERM DIRECT HIRE starting salary: $75,000 per year Key ... Manage the Microsoft 365 Admin Center, including user lifecycle management, license allocation, and ...

previous pagenext page

Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Waterloo, ON

Support Manager information

See Waterloo, ON salary details

$21.9K

$47.1K

$83.4K

How much do support manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for support manager in Waterloo, ON is $47,133.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,963.00 and $51,746.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Waterloo, ON?

The most popular types of Support jobs in Waterloo, ON are:

What job categories do people searching Support Manager jobs in Waterloo, ON look for?

The top searched job categories for Support Manager jobs in Waterloo, ON are:

What cities near Waterloo, ON are hiring for Support Manager jobs?

Cities near Waterloo, ON with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Waterloo, ON as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $47,133 per year, or $22.7 per hour.

Personal Support Worker (PSW)

Fergus, ON • On-site

CarePartners
Health Care and Social Assistance • 51 - 200 employees
Learn more about CarePartnersexternal

CA$20.96 - CA$23.20/hr

Full-time

Medical, Dental

Re-posted 2 days ago

Job description

Upcoming hiring event - Come meet us! located at the Agilec Employment Centre in Fergus, on September 15, 2025 from 930- 1230pm. 370 St Andrew St W #2, Fergus, ON N1M 1N9.

CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 24 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario.


Are you proud to contribute your skills to delivering quality health care? PSWs are an integral part of a health care team, and in this role, you will encourage, support, and promote independence for patients in home and community care settings by assisting with activities of daily living under the supervision of our Personal Support Manager.

We are looking for Personal Support Workers (PSWs) to help us bring patient and family-centered care to in patients in the Wellington - Fergus, Elora, Palmerston, Mount Forest, North Wellington area. Are you someone we should meet? 


  • Competitive Wages, Incentives and Perks

    • Competitive wage grid $20.96 to $23.20 per hour
    • A special $750 bonus for signing with CarePartners
    • PAID MILEAGE at 0.45 per/km PLUS travel time
    • Paid orientation and hands-on mentoring from experienced, caring staff
    • Access to group discounts, including exclusive discounts from various retailers
    • Total rewards program which includes health & dental benefits
    • A robust Employee Assistance Program (EAP) for you and your family members
    • Flexible hours and a variety of assignments
    • Opportunities for continuing education and training
    • Hands on mentoring and leadership support
    • Opportunities to volunteer in countries with limited access to healthcare services

  • Assisting with daily living activities, such as personal care (rise and retire), assistance with household tasks, respite care, medication assistance, special functions
  • Promoting a safe environment by demonstrating proper body mechanics, safe transfer techniques, and home safety
  • Providing cognitive, social and/or emotional support to the patient
  • Preparing nutritious, varied and economical meals and snacks, including special diets, as determined by the care plan, using proper food preparation, storage, and hygiene practices.

  • A strong desire and commitment to making a difference in the lives of their patients
  • Exceptional interpersonal skills
  • Ability to work both independently and as part of a team
  • Availability to work non-traditional hours, such as early morning, evenings, and alternate weekends
  • A valid driver’s license and vehicle
  • Valid certificate as a Personal Support Worker, Internationally Trained Nurse, Health Care Aid, Developmental Support Worker, Home Support Worker, or enrollment in a Nursing program
  • To protect our patients, we require current vulnerable sector check screening, a clear background check

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.


CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.

Artificial Intelligence

CarePartners uses iCIMs as part of our recruitment and hiring process.  While we incorporate select Artificial Intelligence (AI) features to enhance process efficiency, we remain committed to human-led decision making.  All AI-generated outputs are subject to human review to ensure accuracy and fairness.

 

This job posting is available due to an existing vacancy.

Apply