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Support Manager Jobs in Springfield, MO (NOW HIRING)

Revel Staffing

IT Support Supervisor

Springfield, MO · Remote

$80K - $115K/hr

Monitor team performance, manage schedules and assignments, and prioritize workloads * Promote a ... Ensure support activities align with healthcare regulations, privacy standards, and organizational ...

TEKsystems

Desktop Support Technician

Springfield, MO · On-site

$25 - $32/hr

Candidates will deploy Windows laptops, assist users during device transitions, validate application functionality, provide in-person technical support, manage asset inventory, and support migration ...

Home Depot

Store Support

Springfield, MO · On-site

$13.75 - $17/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Springfield, MO

$13.75 - $17/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Fastenal Company

Sales Support

Springfield, MO · On-site

$14.50 - $19.25/hr

Sales Support 2625 N Neergard Ave, Springfield, MO 65803 MO031 Single Customer Store Part-time ... Duties include, but are not limited to: o Assisting with sales/customer service o Managing ...

Chico's FAS, Inc.

Support Associate - Soma

Springfield, MO · On-site

$15.50 - $20/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Alerts store management to cash supply needs. * Assists with visual directives, including floorsets ...

chicosfas

Support Associate - Soma

Battlefield, MO · On-site

$14.50 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Alerts store management to cash supply needs. * Assists with visual directives, including floorsets ...

Chico's FAS

Support Associate - Soma

Springfield, MO

$14.50 - $18.75/hr

... management to cash supply needs. • Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed. • Assists with boutique ...

chicosfas

Support Associate - Soma

Battlefield, MO · On-site

$14.50 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Alerts store management to cash supply needs. * Assists with visual directives, including floorsets ...

chicosfas

Support Associate - Soma

Battlefield, MO · On-site

$14.50 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Alerts store management to cash supply needs. * Assists with visual directives, including floorsets ...

Brightli

Supported Employment Manager

Springfield, MO · On-site

Lead and support employment service programs to help individuals achieve successful employment ... Manage employee scheduling, leave requests, staffing needs, and workforce planning activities.

Brightli

Supported Employment Manager

Springfield, MO · On-site

... support, operation, and success of assigned office locations, programs, and service areas. As a ... The Manager works closely with organizational leadership to ensure services are delivered ...

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Support Manager information

See Springfield, MO salary details

$20.5K

$61.8K

$110.1K

How much do support manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for support manager in Springfield, MO is $61,763.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $82,800.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Springfield, MO?

The most popular types of Support jobs in Springfield, MO are:

What job categories do people searching Support Manager jobs in Springfield, MO look for?

The top searched job categories for Support Manager jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Support Manager jobs?

Cities near Springfield, MO with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $61,756 per year, or $29.7 per hour.

Technical Support Supervisor

Springfield, MO • On-site

Digital Monitoring Products
Investigation and Physical Security Services • 201 - 500 employees
Learn more about Digital Monitoring Productsexternal

Full-time

Re-posted 13 days ago

Job description

Description
The Technical Support Supervisor provides general supervision and product/service guidance to staff to ensure departmental goals and objectives are achieved.
Qualifications:
  • Advanced knowledge of DMP alarm systems and communications as well as DMP software applications.
  • Knowledge of computer hardware/software and digital data communications.
  • 2+ years of experience in alarm system installation or support.
  • Exceptional listening and problem-solving skills with ability to identify and solve problems fast.
  • High degree of accuracy/detail oriented.
  • Ability to clearly communicate technical information to any audience.
  • Demonstrates good coaching and training skills.
  • Excellent knowledge of Technical Support processes and procedures.
  • Ability to remain calm and professional in pressure situations.
  • Flexible, results-oriented team player with excellent verbal and written communication skills.
  • Punctual, have a good work attitude, and work cooperatively with others in the department and company.
  • Accept and benefit from constructive feedback.
  • Demonstrates excellent attendance and is flexible with overtime.

Responsibilities:
  1. Provides day-to-day supervision of the Technical Support Department.
  2. Monitors and supervises customer on-hold times and ensures those times meet or exceed our daily goals.
  3. Develops processes that improve efficiency and accuracy in troubleshooting and solving customer issues.
  4. Facilitate and schedule weekly team meetings to align expectations, discuss improvements, and share successes.
  5. Track department performance daily and provide manager with weekly report on critical metrics.
  6. Reviews technician call transcripts in CRM software for quality and accuracy.
  7. Accomplishes department goals by planning, coaching, counseling, and disciplining employees.
  8. Maintains and adjusts department schedule to ensure the call center is covered at all times.
  9. Conducts employee performance reviews and consistently provides feedback on job performance.
  10. Assists Technical Support Reps as needed, with the goal of taking care of the customer fast.
  11. Answers Technical Support calls as needed to prevent long customer on-hold times.
  12. Maintains an open environment that encourages team member participation in process improvements and problem resolution.
  13. Escalates customer reported issues when needed and follows ECI process.
  14. Observes company policies and contributes to team effort.
  15. Performs other duties as assigned. Job duties are subject to change as directed by management.

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