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Support Manager Jobs in Springfield, MO (NOW HIRING)

Home Depot

Store Support

Springfield, MO · On-site

$13.75 - $17/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Springfield, MO · On-site

$13.75 - $17/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Chico's FAS, Inc.

Support Associate - Soma

Springfield, MO · On-site

$15.50 - $20/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Alerts store management to cash supply needs. * Assists with visual directives, including floorsets ...

chicosfas

Support Associate - Soma

Battlefield, MO · On-site

$14.50 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Alerts store management to cash supply needs. * Assists with visual directives, including floorsets ...

chicosfas

Support Associate - Soma

Battlefield, MO

$14.50 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Alerts store management to cash supply needs. * Assists with visual directives, including floorsets ...

Chico's FAS

Support Associate - Soma

Springfield, MO · On-site

$14.50 - $18.75/hr

... management to cash supply needs. • Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed. • Assists with boutique ...

Aramark

Technical Support Specialist

Springfield, MO

This highly visible role is responsible for supporting and managing technology services across the food service department at Springfield Public Schools, including more than 50 school sites, 200+ POS ...

Aramark

Technical Support Specialist

Springfield, MO · On-site

This highly visible role is responsible for supporting and managing technology services across the food service department at Springfield Public Schools, including more than 50 school sites, 200+ POS ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Springfield, MO

Support Manager information

See Springfield, MO salary details

$20.5K

$61.8K

$110.1K

How much do support manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for support manager in Springfield, MO is $61,763.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $82,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What are the most commonly searched types of Support jobs in Springfield, MO? The most popular types of Support jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Support Manager jobs? Cities near Springfield, MO with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $61,763 per year, or $29.7 per hour.

Support Specialist

Federal Protection Inc

Springfield, MO • On-site

$38K - $47K/yr

Full-time

Re-posted 3 days ago

Job description

Remote Support Specialist I (In Office)

Summary Description:

Under the general direction of the Remote Support Manager, provide technical support over the phone and with remote computer access to both End-User Clients and Federal Protection Installers & Service Technicians. This includes both hardware and software support for Federal Protection equipment.

Responsibilities:

  • Answer phone calls and emails coming into the Support Services queue in a timely manner. This includes both Client and Federal Protection Team member calls.
  • Create “Cases” in Salesforce for all phone calls that do not currently have an existing open case in Salesforce.
  • Use critical thinking skills to guide clients and co-workers to resolution of cases.
  • Use proper time management to determine when a case must be elevated to include additional resources to provide a resolution.
  • Maintain detailed documentation in Salesforce when working on a case. This includes but is not limited to updating ticket status, logging calls, logging emails, description of work performed, updating special instructions.
  • Update internal Knowledge Base to reflect solutions provided that could assist others in the future.
  • Troubleshoot FP installed systems over the phone and remotely over a PC. These include Access Control, Video Systems, Intercom Systems, Network Switches, Access Points, Security Systems, Fire Systems and other systems as assigned.
  • Collaborate with the TEAM as needed to provide an accurate and efficient resolution to “Cases”.
  • Assist and apply with system licenses as needed.
  • Provide End-User client training over phone or video conference during completion of system installation.
  • Assist in developing Installer and Technician training resources to better equip TEAM members to SERVE our clients.
  • Configure mobile application access for customers and technicians.
  • Other duties as assigned.
  • Troubleshooting/problem-solving skills and a positive, can-do attitude. A professional customer-focused mentality is a must.

Requirements:

  • Proficiency in English.
  • Must have good verbal and written communication skills.
  • Customer-oriented.
  • Excellent troubleshooting and problem-solving skills.
  • Good understanding of computer systems.
  • Available to work overtime.
  • Detail oriented
  • Ability to diagnose and resolve basic computer technical issues.
  • Able to climb a ladder and lift up to 50 lbs.
  • Minimum of High School Diploma or GED
  • Be able to work overtime as assigned
  • Be a member of the after-hours and weekend on-call rotation
  • Achieve manufacturer certifications as assigned

Knowledge & Skills:

  • Minimum of High School Diploma or GED
  • Basic electronics knowledge and troubleshooting
  • Basic network fundamentals including LAN/WAN configurations & Port forwarding
  • Prior customer service experience
  • CompTIA A+ and/or Network+ or equivalent knowledge preferred

FLSA STATUS:

  • Non-Exempt
  • Job Type: Full-time