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Support Manager Jobs in Spring Valley, CA (NOW HIRING)

Satechi

Technical Support Agent - On-site

San Diego, CA · On-site

$23 - $26/hr

Manage and resolve Zendesk tickets, inbound calls, and live chat with timely follow-through ... Support customers with compatibility troubleshooting across Windows and macOS * Apply structured ...

Revel Staffing

IT Support Supervisor

San Diego, CA · Remote

$85K - $115K/hr

This is a hands-on leadership role for someone who combines strong healthcare IT knowledge with team management, training, and operational support experience. The IT Support Supervisor will help ...

Dunkin

District Manager/Area Manager

San Diego, CA

$74K - $91K/yr

Support manager hiring, promotion, discipline, termination recommendations, and bench development in partnership with HR and senior operations leadership. Lead with urgency during staffing shortages ...

Dunkin

District Manager/Area Manager

La Jolla, CA

$73K - $90K/yr

Support manager hiring, promotion, discipline, termination recommendations, and bench development in partnership with HR and senior operations leadership. Lead with urgency during staffing shortages ...

Dunkin

District Manager/Area Manager

San Diego, CA

$73K - $90K/yr

Support manager hiring, promotion, discipline, termination recommendations, and bench development in partnership with HR and senior operations leadership. Lead with urgency during staffing shortages ...

Dunkin

District Manager/Area Manager

El Cajon, CA

$72K - $88K/yr

Support manager hiring, promotion, discipline, termination recommendations, and bench development in partnership with HR and senior operations leadership. Lead with urgency during staffing shortages ...

Jimmy John's

District Manager/Area Manager

San Diego, CA · On-site

$95K - $120K/yr

Support manager hiring, promotion, discipline, termination recommendations, and bench development in partnership with HR and senior operations leadership. Lead with urgency during staffing shortages ...

Dunkin

District Manager/Area Manager

Coronado, CA

$73K - $90K/yr

Support manager hiring, promotion, discipline, termination recommendations, and bench development in partnership with HR and senior operations leadership. Lead with urgency during staffing shortages ...

Dunkin

District Manager/Area Manager

San Diego, CA

$73K - $90K/yr

Support manager hiring, promotion, discipline, termination recommendations, and bench development in partnership with HR and senior operations leadership. Lead with urgency during staffing shortages ...

Jimmy John's

District Manager/Area Manager

Chula Vista, CA · On-site

$95K - $120K/yr

Support manager hiring, promotion, discipline, termination recommendations, and bench development in partnership with HR and senior operations leadership. Lead with urgency during staffing shortages ...

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Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Spring Valley, CA

Support Manager information

See Spring Valley, CA salary details

$23K

$69.5K

$123.8K

How much do support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for support manager in Spring Valley, CA is $69,472.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $93,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are the most commonly searched types of Support jobs in Spring Valley, CA?

The most popular types of Support jobs in Spring Valley, CA are:

What cities near Spring Valley, CA are hiring for Support Manager jobs?

Cities near Spring Valley, CA with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Spring Valley, CA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $69,472 per year, or $33.4 per hour.

Technical Support Agent-Level 1

Global TekMed Holdings, LLC

Chula Vista, CA

$19 - $24/hr

Full-time

Medical, Retirement, PTO

Re-posted 29 days ago

Job description

COMPANY OVERVIEW
Global TekMed Holdings is an industry-leading organization that utilizes innovative technology and exceptional service to simplify and enhance complex business processes. Acting as a reliable partner by providing exceptional customer service allows us to navigate complex procedures through efficient process definition, implementation and execution. We are honored to partner with Veteran focused businesses and clients to enhance their lives and autonomy.
POSITION OVERVIEW
We are looking for a service-oriented and technically capable Level 1 Technical Support Agent to support our help desk operations. This role is ideal for someone with experience providing front-line technical support, troubleshooting common issues, and delivering excellent service in a web-based application environment.
The Level 1 Technical Support Agent will report to the Support Manager and will oversee the day-to-day operations of the support desk, ensuring timely and high-quality responses to customer inquiries, incidents, and service requests.

SUPERVISORY RESPONSIBILITIES:
  • None

ESSENTIAL DUTIES amp; RESPONSIBILITIES:
  • Provide first-level technical support to internal teams and external customers through phone, email, chat, and ticketing systems.
  • Troubleshoot and resolve common issues related to web applications, user accounts, system access, permissions, browsers, and general functionality
  • Document, track, and manage support requests, ensuring accurate records and timely follow-up
  • Escalate high-priority, unresolved, or complex issues to the appropriate internal teams
  • Assist users with application navigation, general questions, and basic technical guidance
  • Contribute to knowledge base content, user documentation, and support process improvements
  • Identify recurring issues and assist with testing updates, enhancements, and workflows
  • Maintain confidentiality and adhere to company security and privacy standards
  • Other duties as assigned.

KNOWLEDGE, SKILLS, amp; ABILITIES:
  • Strong customer service and communication skills (written and verbal)
  • Ability to troubleshoot and resolve basic technical issues in a fast-paced environment
  • Familiarity with web applications and core concepts (browsers, accounts, permissions, navigation)
  • Experience supporting both internal users and external customers with professionalism
  • Strong organizational skills with the ability to manage multiple support requests simultaneously
  • Working knowledge of ticketing systems such as Zoho Desk or similar platforms
  • Ability to clearly document issues, solutions, and processes
  • Strong problem-solving skills with the ability to assess issues and recommend next steps
  • Ability to remain calm, professional, and empathetic in challenging situations
  • Collaborative mindset with the ability to work cross-functionally

EDUCATION amp; EXPERIENCE
  • 1–3 years of experience in customer support, technical support, or help desk roles preferred
  • Experience supporting SaaS platforms, web-based applications, or technology-driven environments preferred
  • Experience supporting both internal users and external customers is preferred
  • Familiarity with B2C customer support environments is a plus
  • Experience creating user guides, help articles, or support documentation is a plus

PHYSICAL REQUIREMENTS amp; WORK ENVIRONMENT:
  • Prolonged periods of standing or sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times
Benefits:
  • 401(k) Plan
  • Medical Insurance
  • Paid Holidays
  • Paid Time Off
  • Private Gym
We are an Equal Opportunity Employer
Global TekMed Companies (GTM) is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, marital status, veteran status, or any other applicable legally protected status or characteristic.

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