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Support Manager Jobs in Spring Valley, CA (NOW HIRING)

Cohu Inc.

Technical Support Manager

San Diego, CA · On-site

Manage the COHU THG Technical Support team in line with the company objectives. * Guide the team to leverage their knowledge of products and customers to increase the effectiveness of pre-sales, post ...

Cohu

Technical Support Manager

San Diego, CA · On-site

Manage the COHU THG Technical Support team in line with the company objectives. * Guide the team to leverage their knowledge of products and customers to increase the effectiveness of pre-sales, post ...

Cohu

Technical Support Manager

San Diego, CA · On-site

Manage the COHU THG Technical Support team in line with the company objectives. * Guide the team to leverage their knowledge of products and customers to increase the effectiveness of pre-sales, post ...

Workiz

Manager of Customer Support

San Diego, CA · On-site

As Manager of Customer Support at Workiz, you will manage a growing, multi-region support team, partnering closely with Leadership to execute our support strategy day-to-day. You'll directly manage ...

Workiz

Manager of Customer Support

San Diego, CA · On-site +1

As Manager of Customer Support at Workiz, you will manage a growing, multi-region support team, partnering closely with Leadership to execute our support strategy day-to-day. You'll directly manage ...

Calpine

Manager Application Support

San Diego, CA · On-site

Job Summary (includes but is not limited to the following, other duties may be assigned) The Manager of Application Support will lead a team of 10-15 software developers, including leads, seniors ...

Calpine

Manager Application Support

San Diego, CA · On-site

Job Summary (includes but is not limited to the following, other duties may be assigned) The Manager of Application Support will lead a team of 10-15 software developers, including leads, seniors ...

Calpine

Manager Application Support

San Diego, CA · On-site

Job Summary (includes but is not limited to the following, other duties may be assigned) The Manager of Application Support will lead a team of 10-15 software developers, including leads, seniors ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Spring Valley, CA

Support Manager information

See Spring Valley, CA salary details

$23K

$69.5K

$123.8K

How much do support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for support manager in Spring Valley, CA is $69,472.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $93,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are the most commonly searched types of Support jobs in Spring Valley, CA?

The most popular types of Support jobs in Spring Valley, CA are:

What cities near Spring Valley, CA are hiring for Support Manager jobs?

Cities near Spring Valley, CA with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Spring Valley, CA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $69,472 per year, or $33.4 per hour.

Onsite Support Manager

Worldwide TechServices

San Diego, CA

Full-time

Re-posted 22 days ago

Worldwide TechServices rating

4.9

Company rating: 4.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

215th of 224 rated it services

Job description

Onsite Support Manager Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Tewksbury, MA we provide infrastructure and professional services to the world's leading technology providers, outsourcers, large and small businesses, and consumers. The Onsite Support Manager position is responsible for managing a positive relationship and active contracts between WWTS and client.

Oversees the establishment of procedures and customer service polices to maintain high standards and ensure quality customer service. Grows and develops client relationships to ensure the growth of revenue. Manages staff.

The Service Delivery reports to the Program Manager or Director. Due to government contract requirements, U.S. Citizenship is required for this position

Responsibilities Manages and understands client needs and expectations Provide and track deliverables based on contract, statement of work and solution designs Responsible for meeting Service Level Agreements, Key Perfomrance Indicators and internal goals Manages formal customer complaints for root cause and quick resolution Manages formal process to address customer complaints for root cause and quick resolution Ensure compliance of all aspects of contracts Manage and own the daily operations of the sites assigned Manages multiple technicains, coordinators, and other personnel as assigned May manage multiple sites Responsible for program financial activities Pursues additional revenue through projects Develop and manage project timelines and budget based on key project milestones Identify process improvement opportunities Identify optimization opportunities Implements process improvement and optimization recommendations in order to improve program objectives Responsible for preparing and presenting client regular reports and briefings to the client and management Uses system applications to update/monitor customer activity Acts as a liaison to ensure that communication between client and field service organization are maintained effectively, so that quality service can be delivered to customers Facilitates weekly and monthly customer satisfaction reviews with clients Additional duties may be assigned to meet business needs Additional requirements may exist if offer of employment is extended Occassional travel required Requirements Requirements Education and Experience: Typically requires a Bachelor's degree at least 3-5 years of experience or an equivalent amount of experience; or additional education with less experience Experience with IT service delivery Certifications and/or Qualifications: Knowledge of relevant technical software Skills: Excellent written and oral communication skills Excellent customer service skills Excellent organizational skills Excellent interpersonal skills Ability to oversee the planning, organization, development, and implementation of projects and services Ability to maintain professionalism when interacting with clients and addressing concerns

What Worldwide TechServices employees say

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